創新及科技解決方案
解決方案編號
S-0697
解決方案名稱
AIRRE
解決方案描述
AIRRE is an AI complaint case management solution, with the power of generative AI, customer enquiries and complaints are instantly turned into comprehensive reports that come with suggested context-based responses.
The end-to-end complaint-handling procedures are greatly fast-tracked, resulting in a significant reduction in operational process time and a great increase in customer satisfaction.
應用領域
廣播
城市管理
氣象
工商業
發展
教育
就業及勞工
環境
財經
食物
衛生
房屋
基礎設施
法律及保安
人口
康樂及文化
社會福利
運輸
使用的技術
人工智能
雲端運算
數據分析
深度學習
圖像識別
機器學習
自然語言處理
機械人流程自動化
使用例子
Business challenge:
- Lengthy procedures are time-consuming when complaints come in 24/7 via various channels
- Consume a huge demand for manpower
- Long responding time impacts customer satisfaction and brand image
Key features and benefits of AIRRE:
- Complaint summary report containing all key information and classification for each incoming case will be generated instantly as soon as the complaint is received
- Generate suggested responses based on case details to speed up the response time
- Enhance operational efficiency by implementing case routing to ensure prompt handling by the appropriate teams or departments
- Hugely reduce the manpower and time used in the entire process which greatly improve the responding time
- Solution can be implemented with a fast turnaround as there is no need of building from scratch with Generative AI models
公司／機構名稱
香港知識庫軟件有限公司
電郵地址
rmark@kbquest.com電話號碼
+85225291100
地址
16/F, Chao's Building, 145 Bonham Strand, Sheung Wan, Hong Kong
若政府部門欲對創科方案進行PoC試驗或技術測試，請聯絡Smart LAB。
