I&T Solution
Reference No.
S-0697
Solution Name
AIRRE
Solution Description
AIRRE is an AI complaint case management solution, with the power of generative AI, customer enquiries and complaints are instantly turned into comprehensive reports that come with suggested context-based responses.
The end-to-end complaint-handling procedures are greatly fast-tracked, resulting in a significant reduction in operational process time and a great increase in customer satisfaction.
Application Areas
Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport
Technologies Used
Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Deep Learning
Image Recognition
Machine Learning
Natural Language Processing
Robotic Process Automation
Use Case
Business challenge:
- Lengthy procedures are time-consuming when complaints come in 24/7 via various channels
- Consume a huge demand for manpower
- Long responding time impacts customer satisfaction and brand image
Key features and benefits of AIRRE:
- Complaint summary report containing all key information and classification for each incoming case will be generated instantly as soon as the complaint is received
- Generate suggested responses based on case details to speed up the response time
- Enhance operational efficiency by implementing case routing to ensure prompt handling by the appropriate teams or departments
- Hugely reduce the manpower and time used in the entire process which greatly improve the responding time
- Solution can be implemented with a fast turnaround as there is no need of building from scratch with Generative AI models
Company / Organisation Name
KBQuest Hong Kong Ltd
Email Address
rmark@kbquest.comTelephone Number
+85225291100
Website
https://www.kbquest.comAddress
16/F, Chao's Building, 145 Bonham Strand, Sheung Wan, Hong Kong
If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.
