创新及科技解决方案
解决方案编号
S-0697
解决方案名称
AIRRE
解决方案描述
AIRRE is an AI complaint case management solution, with the power of generative AI, customer enquiries and complaints are instantly turned into comprehensive reports that come with suggested context-based responses.
The end-to-end complaint-handling procedures are greatly fast-tracked, resulting in a significant reduction in operational process time and a great increase in customer satisfaction.
应用领域
广播
城市管理
气象
工商业
发展
教育
就业及劳工
环境
财经
食物
卫生
房屋
基础设施
法律及保安
人口
康乐及文化
社会福利
运输
使用的技术
人工智能
云端运算
数据分析
深度学习
图像识别
机器学习
自然语言处理
机械人流程自动化
使用例子
Business challenge:
- Lengthy procedures are time-consuming when complaints come in 24/7 via various channels
- Consume a huge demand for manpower
- Long responding time impacts customer satisfaction and brand image
Key features and benefits of AIRRE:
- Complaint summary report containing all key information and classification for each incoming case will be generated instantly as soon as the complaint is received
- Generate suggested responses based on case details to speed up the response time
- Enhance operational efficiency by implementing case routing to ensure prompt handling by the appropriate teams or departments
- Hugely reduce the manpower and time used in the entire process which greatly improve the responding time
- Solution can be implemented with a fast turnaround as there is no need of building from scratch with Generative AI models
公司／机构名称
香港知识库软件有限公司
电邮地址
rmark@kbquest.com电话号码
+85225291100
地址
16/F, Chao's Building, 145 Bonham Strand, Sheung Wan, Hong Kong
若政府部门欲对创科方案进行PoC试验或技术测试，请联络Smart LAB。
