人工智能方案目錄
| 解決方案編號 | A-0349 |
| 解決方案名稱 | MC 智能語音客服及多語言語音服務（ElevenLabs 技術） |
解決方案描述
A managed voice AI service from Master Concept for public services. AI voice agents answer public enquiries by phone, web or kiosk in English, Cantonese and Mandarin, look up approved information and hand over to staff when needed. The same platform provides text-to-speech for accessible audio content and speech-to-text for transcription. Master Concept designs, integrates (telephony, knowledge base, existing systems) and supports the service. Two deployment options: SaaS for non-classified, public-facing services; on-premise for restricted data in larger projects.
| 應用領域 |
客戶服務
|
使用例子
A department hotline or enquiry counter handles a high volume of repeated questions about schemes and services. An AI voice agent answers 24/7 in Cantonese, English and Mandarin using the department's approved content, transfers complex cases to staff with a summary, and reports common questions so content can be improved. Staff time moves to complex cases and waiting times fall.
| 支持本地伺服器部署 | 是 |
| 支持筆記本電腦獨立運行 | 否 |
| 需要圖形處理器(GPU)運行 | 否 |
| 付款模式 |
訂購制 - 月費/年費
訂購制 - 按數據量收費
Usage-based (agent minutes / characters) plus MC implementation and support
|
| 免費試用 | 是 |
| 公司／機構名稱 | 思想科技(香港)有限公司 |
| 電郵地址 | aiit@masterconcept.ai |
| 電話號碼 | +85261948949 |
| 網址 | https://www.masterconcept.ai |
| 地址 | 2/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong |
| 方案簡報 |
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方案簡介影片
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