AI Solution Catalogue
| Reference No. | A-0349 |
| Solution Name | MC Voice AI Contact Centre & Multilingual Voice Services (powered by ElevenLabs) |
Solution Description
A managed voice AI service from Master Concept for public services. AI voice agents answer public enquiries by phone, web or kiosk in English, Cantonese and Mandarin, look up approved information and hand over to staff when needed. The same platform provides text-to-speech for accessible audio content and speech-to-text for transcription. Master Concept designs, integrates (telephony, knowledge base, existing systems) and supports the service. Two deployment options: SaaS for non-classified, public-facing services; on-premise for restricted data in larger projects.
| Application Areas |
Customer Service
|
Use Case
A department hotline or enquiry counter handles a high volume of repeated questions about schemes and services. An AI voice agent answers 24/7 in Cantonese, English and Mandarin using the department's approved content, transfers complex cases to staff with a summary, and reports common questions so content can be improved. Staff time moves to complex cases and waiting times fall.
| Support On-premise deployment | Yes |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | No |
| Pricing Model |
Subscription-Based Pricing – Monthly/Annual Subscription
Subscription-Based Pricing – Pay-per-data processed
Usage-based (agent minutes / characters) plus MC implementation and support
|
| Free Trial | Yes |
| Company / Organisation Name | Master Concept (Hong Kong) Limited |
| Email Address | aiit@masterconcept.ai |
| Telephone Number | +85261948949 |
| Website | https://www.masterconcept.ai |
| Address | 2/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong |
| Presentation Decks |
|
Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
