人工智能方案目录
| 解决方案编号 | A-0349 |
| 解决方案名称 | MC 智能语音客服及多语言语音服务（ElevenLabs 技术） |
解决方案描述
A managed voice AI service from Master Concept for public services. AI voice agents answer public enquiries by phone, web or kiosk in English, Cantonese and Mandarin, look up approved information and hand over to staff when needed. The same platform provides text-to-speech for accessible audio content and speech-to-text for transcription. Master Concept designs, integrates (telephony, knowledge base, existing systems) and supports the service. Two deployment options: SaaS for non-classified, public-facing services; on-premise for restricted data in larger projects.
| 应用领域 |
客户服务
|
使用例子
A department hotline or enquiry counter handles a high volume of repeated questions about schemes and services. An AI voice agent answers 24/7 in Cantonese, English and Mandarin using the department's approved content, transfers complex cases to staff with a summary, and reports common questions so content can be improved. Staff time moves to complex cases and waiting times fall.
| 支持本地伺服器部署 | 是 |
| 支持笔记本电脑独立运行 | 否 |
| 需要图形处理器(GPU)运行 | 否 |
| 付款模式 |
订购制 - 月费/年费
订购制 - 按数据量收费
Usage-based (agent minutes / characters) plus MC implementation and support
|
| 免费试用 | 是 |
| 公司／机构名称 | 思想科技(香港)有限公司 |
| 电邮地址 | aiit@masterconcept.ai |
| 电话号码 | +85261948949 |
| 网址 | https://www.masterconcept.ai |
| 地址 | 2/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong |
| 方案简报 |
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方案简介影片
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