創新及科技解決方案
解決方案編號
S-0855
解決方案名稱
公眾查詢生成式AI語音助理（自助服務機及熱線）
解決方案描述
A managed voice AI service from Master Concept for public services. AI voice agents answer public enquiries by phone, web or kiosk in English, Cantonese and Mandarin, look up approved information and hand over to staff when needed. The same platform provides text-to-speech for accessible audio content and speech-to-text for transcription. Master Concept designs, integrates (telephony, knowledge base, existing systems) and supports the service. Two deployment options: SaaS for non-classified, public-facing services; on-premise for restricted data in larger projects.
應用領域
廣播
社會福利
使用的技術
人工智能
使用例子
A department hotline or enquiry counter handles a high volume of repeated questions about schemes and services. An AI voice agent answers 24/7 in Cantonese, English and Mandarin using the department's approved content, transfers complex cases to staff with a summary, and reports common questions so content can be improved. Staff time moves to complex cases and waiting times fall.
公司／機構名稱
思想科技(香港)有限公司
電話號碼
+85261948949
地址
2/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
若政府部門欲對創科方案進行PoC試驗或技術測試，請聯絡Smart LAB。
