创新及科技解决方案
解决方案编号
S-0855
解决方案名称
公众查询生成式AI语音助理（自助服务机及热线）
解决方案描述
A managed voice AI service from Master Concept for public services. AI voice agents answer public enquiries by phone, web or kiosk in English, Cantonese and Mandarin, look up approved information and hand over to staff when needed. The same platform provides text-to-speech for accessible audio content and speech-to-text for transcription. Master Concept designs, integrates (telephony, knowledge base, existing systems) and supports the service. Two deployment options: SaaS for non-classified, public-facing services; on-premise for restricted data in larger projects.
应用领域
广播
社会福利
使用的技术
人工智能
使用例子
A department hotline or enquiry counter handles a high volume of repeated questions about schemes and services. An AI voice agent answers 24/7 in Cantonese, English and Mandarin using the department's approved content, transfers complex cases to staff with a summary, and reports common questions so content can be improved. Staff time moves to complex cases and waiting times fall.
公司／机构名称
思想科技(香港)有限公司
电话号码
+85261948949
地址
2/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
若政府部门欲对创科方案进行PoC试验或技术测试，请联络Smart LAB。
