創新及科技解決方案

With Vertis AI platform, it can improve public services by enhancing accessibility, efficiency, and personalisation. RAG enables fast, accurate retrieval of relevant information from large document repositories, enabling public service agents and citizens quickly find answers to queries. The AI chatbot provides interactive support in anytime, reducing waiting times and releasing staff for complex issues.

Agentic AI can automate routine tasks such as processing applications, sending notifications, and generating reports, resulting in faster service delivery. With Vertis AI platform, it can improve public services by enhancing accessibility, efficiency, and personalisation.

RAG enables fast, accurate retrieval of relevant information from large document repositories, helping public service agents and citizens quickly locate required answers to queries.

Benefits to Public Services

• Improve responsiveness and satisfaction through fast, consistent information access and conversational assistance

• Cost effective from automation of repetitive administrative tasks, allowing redeployment to higher-value work

• Data-driven insights from AI analytics helps optimise resource allocation and policy refinement

• Inclusive access by supporting multiple languages and 24/7 availability, bridging service gaps without additional staff