创新及科技解决方案

解决方案编号

S-0738

解决方案名称

智能文件库

解决方案描述

This is a smart library that turns your documents into an easy-to-search knowledge base, allowing users to upload files, ask questions in plain English, and get instant answers with references, all while keeping everything organised and secure for your team.

应用领域

发展

教育

就业及劳工

财经

房屋

康乐及文化

运输

Document processing

使用的技术

人工智能

云端运算

电脑视觉

深度学习

图像识别

机器学习

自然语言处理

OCR, RAG, LLM, Knowledge management database, Natural Language Processing

使用例子

  • HR Onboarding: New employees can upload company policies and FAQs. HR can post queries such as "What’s our remote work policy?" and gets quick, sourced answers to speed up training without searching through files.

  • Legal Research: Lawyers can query case files or contracts with prompts such as "Summarize clauses on data privacy" to find relevant sections instantly, saving the time required for manual review.

  • Customer Support: Agents can build a shared knowledge base from emails and manuals, asking "How do I reset a user password?" for accurate, up-to-date responses during calls.

  • Maintenance Troubleshooting: Teams can log issues and resolutions for IT systems or physical equipment such as lifts and escalators. When a recurring problem such as an escalator alignment fault occurs, a quick search for "previous lift/escalator maintenance logs" pulls up past fixes, steps, and workarounds—enabling swift resolution without relying on experienced staff, eliminating dependency on veteran know-how, and reducing hurdles for hiring and onboarding newcomers.

若政府部门欲对创科方案进行PoC试验或技术测试,请联络Smart LAB。