I&T Solution

Reference No.

S-0738

Solution Name

AI Document Library

Solution Description

This is a smart library that turns your documents into an easy-to-search knowledge base, allowing users to upload files, ask questions in plain English, and get instant answers with references, all while keeping everything organised and secure for your team.

Application Areas

Development

Education

Employment and Labour

Finance

Housing

Recreation and Culture

Transport

Document processing

Technologies Used

Artificial Intelligence (AI)

Cloud Computing

Computer Vision

Deep Learning

Image Recognition

Machine Learning

Natural Language Processing

OCR, RAG, LLM, Knowledge management database, Natural Language Processing

Use Case

  • HR Onboarding: New employees can upload company policies and FAQs. HR can post queries such as "What’s our remote work policy?" and gets quick, sourced answers to speed up training without searching through files.

  • Legal Research: Lawyers can query case files or contracts with prompts such as "Summarize clauses on data privacy" to find relevant sections instantly, saving the time required for manual review.

  • Customer Support: Agents can build a shared knowledge base from emails and manuals, asking "How do I reset a user password?" for accurate, up-to-date responses during calls.

  • Maintenance Troubleshooting: Teams can log issues and resolutions for IT systems or physical equipment such as lifts and escalators. When a recurring problem such as an escalator alignment fault occurs, a quick search for "previous lift/escalator maintenance logs" pulls up past fixes, steps, and workarounds—enabling swift resolution without relying on experienced staff, eliminating dependency on veteran know-how, and reducing hurdles for hiring and onboarding newcomers.

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.