創新及科技解決方案

解決方案編號

S-0738

解決方案名稱

智能文件庫

解決方案描述

This is a smart library that turns your documents into an easy-to-search knowledge base, allowing users to upload files, ask questions in plain English, and get instant answers with references, all while keeping everything organised and secure for your team.

應用領域

發展

教育

就業及勞工

財經

房屋

康樂及文化

運輸

Document processing

使用的技術

人工智能

雲端運算

電腦視覺

深度學習

圖像識別

機器學習

自然語言處理

OCR, RAG, LLM, Knowledge management database, Natural Language Processing

使用例子

  • HR Onboarding: New employees can upload company policies and FAQs. HR can post queries such as "What’s our remote work policy?" and gets quick, sourced answers to speed up training without searching through files.

  • Legal Research: Lawyers can query case files or contracts with prompts such as "Summarize clauses on data privacy" to find relevant sections instantly, saving the time required for manual review.

  • Customer Support: Agents can build a shared knowledge base from emails and manuals, asking "How do I reset a user password?" for accurate, up-to-date responses during calls.

  • Maintenance Troubleshooting: Teams can log issues and resolutions for IT systems or physical equipment such as lifts and escalators. When a recurring problem such as an escalator alignment fault occurs, a quick search for "previous lift/escalator maintenance logs" pulls up past fixes, steps, and workarounds—enabling swift resolution without relying on experienced staff, eliminating dependency on veteran know-how, and reducing hurdles for hiring and onboarding newcomers.

若政府部門欲對創科方案進行PoC試驗或技術測試,請聯絡Smart LAB。