人工智能+工具方案目錄

The iVane AI tool is a powerful, multi-functional platform designed to empower businesses with real-time insights, brand influence analytics, product health diagnostics, and AI-driven voice-of-customer (VOC) intelligence. It addresses key challenges across policy monitoring, brand communication, product benchmarking, and customer feedback loops through advanced AI and data integration.

1. Timely Policy & Industry Insights Problem: Businesses struggle with excessive market noise, delayed policy impact analysis, and limited visibility into sector-specific trends. Solution: AI-powered monitoring of policies and emerging sectors. Strategic filtering of influential voices in niche markets. Client profiling with opportunity/risk analysis linked to market dynamics. Impact: Achieved 88%+ sales coverage. 4.8+/5 satisfaction score from users.

2. Enhance Brand Influence Problem: Inconsistent influence metrics, lack of competitor visibility, and difficulty in extracting insights from video content. Solution: Proprietary BASIC Index for branded IP communication. Real-time tracking of 20+ brands and 8 major industry trends. Multimodal algorithms for processing audio, subtitles, and video. Impact: 3.5x improvement in data coverage. Management of over 190,000 media and weremedia assets.

3. Product Health Management Problem: Fragmented data across PR, e-commerce, and customer service; unclear benchmarks; rigid competitive frameworks. Solution: Unified analysis across PR, e-commerce, and service data. Custom product profiling and the BEST Index for health assessment. AI-driven competitor identification and evaluation. Impact: Indexed over 12,000 competitor URLs. Tagged 300+ consumer electronics categories.

4. VOC Insights Evolution Problem: Overload of promotional data, reliance on third-party persona tools, and manual VOC processes. Solution: Deep learning-based VOC mining. Integrated jVoC Platform with a 3D audience profiling engine. Impact: 20% improvement in resolution efficiency. 90% VOC adoption rate.

1. Policy Monitoring & Public Sentiment Analysis Departments: Policy Innovation and Coordination Office, Legislative Council Secretariat

Use Case: Monitor public sentiment and reactions to new policies or legislative proposals.

Use AI to track influential voices and emerging concerns across social media and news platforms. Profile affected communities and sectors to assess risk and opportunity.

2. Enhancing Government Brand & Public Communication Departments: Information Services Department, Tourism Board Use Case: Evaluate the effectiveness of government campaigns (e.g., “Hello Hong Kong”).

Benchmark Hong Kong’s global image against other cities using the BASIC Index.

Analyze multimedia content (videos, press releases) for engagement and clarity.

3. Public Service Performance & Product Health Monitoring Departments: Transport Department, Hospital Authority, Housing Authority

Use Case: Integrate data from public feedback, service usage, and complaints to assess service health.

Use the BEST Index to evaluate and improve public transport, healthcare, or housing services. Identify and benchmark against international best practices.

4. Voice of Citizen (VOC) Intelligence Departments: Home Affairs Department, 1823 Call Centre

Use Case: Automate the mining of citizen feedback from social media, forums, and service hotlines.

Use the jVoC platform to build dynamic citizen personas and improve service personalization.

Close the loop with AI-driven resolution tracking and efficiency metrics.

5. Crisis Response & Risk Communication Departments: Centre for Health Protection, Security Bureau

Use Case: Real-time monitoring of public discourse during health crises or emergencies.

Identify misinformation trends and deploy targeted counter-messaging.

Profile vulnerable groups and tailor communication strategies accordingly.