人工智能+工具方案目录

Dell OEM providing AI Chat Bot is part of an integrated AI-driven digital workspace and case management solution designed to automate interactions, streamline information access, and enhance operational efficiency across multiple industries

AI Chat Bot / AI Robot / AI Voicebot for natural, conversational interaction through text and voice across web, mobile, and enterprise messaging channels.

Intelligent Chatbot for Case & Service Workflows

The chatbot is embedded into an Electronic Submission Hub and Case Management environment, allowing users to:

Submit requests and cases via conversational interface.

Track case status and get guided next steps automatically.

Receive contextual recommendations based on historical cases and knowledge assets.

Enterprise Instant Messaging & Collaboration Integrated with Enterprise Instant Messaging to enable:

Chat-based access to internal services, FAQs, and SOPs. Automated routing/escalation to human agents when needed.

Document & Content Intelligence Integration

The chatbot works together with:

Document Management System – retrieve, summarize, and contextualize documents in chat.

Web Content Management Solution – surface relevant content, policies, and announcements through conversation.

AI-Assisted HR & Learning Use Cases Extended AI modules enable:

HR applicant screening and AI skill tests with conversational assessments.

E-learning support, answering course-related questions and guiding learners through content.

Data Capture & Search

The chatbot can trigger data capturing, image search, and audit report analysis flows, allowing users to:

Extract and validate information from submissions. Search structured/unstructured data via natural language queries.