I&T Solution

Reference No.

S-0623

Solution Name

Privacy-first GenAI Solution with SmartShare

Solution Description

SmartShareAI is a secure enterprise platform that processes AI Search locally while protecting sensitive data with permission control. It powers intelligent searches that understand context and meaning beyond keywords, include text-to-images and image-to-image search features. The system automates workflows, enables secure external file sharing with tracking features, and maintains strict data governance such as GenAI log.

Application Areas

Broadcasting

City Management

Climate and Weather

Commerce and Industry

Development

Education

Employment and Labour

Environment

Finance

Food

Health

Housing

Infrastructure

Law and Security

Population

Recreation and Culture

Social Welfare

Transport

Technologies Used

Artificial Intelligence (AI)

Machine Learning

Natural Language Processing

Use Case

Human Resources: Providing real-time support to employees by answering frequently asked questions regarding the onboarding process, company policies, benefits, and procedures. Additionally, offering information on performance evaluation processes, goal setting, and improvement plans.

Customer Success: To analyse customer feedback and access detailed product information, including specifications and step-by-step troubleshooting guides, in order to improve customer satisfaction and reduce support ticket volumes.

Regulatory Compliance: Employees can access current company policies, procedures, and compliance requirements. This resource can help with delivering compliance training, answering employee questions, and providing guidance on regulatory frameworks.

Legal: Assist with legal research by providing case precedents, statutes, and regulations relevant to specific legal queries.

Knowledge Base: Provide answers to questions by searching through internal documents, manuals, or guides.

Product Support: Offer tailored help with setup, features, or troubleshooting using your specific product information.

Internal Search: Retrieve relevant internal documents, notes, or records based on the query context.

Financial Services: Aid in analysing financial statements, balance sheets, and income statements. Search and extract pertinent information from these documents to facilitate decision-making.

Predictive Maintenance: Enable technicians to find answers from equipment manuals, specifications, and troubleshooting guides. Search through historical data to identify patterns, predict potential failures, and offer solutions.

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.