AI Solution Catalogue

【Solution Overview】 BoardWare TerraMind AI Agent Platform is an enterprise-grade AI Agent building platform designed specifically for departments and enterprises. - Low-Code Visual Orchestration: Provides a drag-and-drop workflow designer, enabling business personnel to easily build and tune business logic without writing code. - AI Knowledge Management & Multimodal RAG: Supports multi-source document ingestion including Word, PDF (with OCR for scanned documents), Excel/CSV, and web pages. It automatically handles anonymization, image enhancement, and vector indexing to achieve precise semantic search and answers. - Enterprise Security & Private Deployment: Supports on-premise private deployment, ensuring data never leaves the internal network to meet the data security and compliance requirements. - Flexible System Integration: Seamlessly connects with existing public service systems (such as ITSM systems, TerraMind Inbox, etc.) via API or MCP protocols to achieve end-to-end business automation.

【Key Outcomes in Improving Public Services】 - Dramatically Reduced Processing Time: Customer service response times are significantly shortened, complaint dispatching achieves zero delay, and tender qualification audit cycles are cut in half. - Significant Reduction in Operational Costs: AI handles 80% of common inquiries automatically, historical knowledge is efficiently reused, and onboarding training costs for new staff drop substantially. - Standardized Answers & Higher Satisfaction: Eliminates inconsistent answers across different service counters or personnel, directly reducing public complaints. - High Knowledge Reuse (10x Asset Conversion): Transforms scattered historical case records into high-value knowledge assets, reducing onboarding time for new personnel from weeks to days. - EDD-Driven Continuous Optimization: Introduces the "Agent Judge" evaluation mechanism ("using AI to evaluate AI"), making service quality quantifiable, traceable, and continuously iterative.