AI Solution Catalogue

【Solution Overview】 BoardWare TerraMind Inbox is an AI-driven intelligent document flow, proofreading, and generation system designed specifically for government departments and public utilities. It establishes a closed-loop document management mechanism centered around "AI Pre-processing + Human Verification + Intelligent Workflow": - Multi-channel Intake: Unifies incoming files from various channels, including automated email synchronization, paper document scanning, and ZIP batch uploads into a single entry point. - AI Pre-processing Engine: Powered by Large Language Models (LLM) and OCR technology, the engine automatically identifies document types, extracts structured metadata fields (such as applicant names, contract numbers, or complaint details), and recommends designated recipients and workflow templates. - Human-in-the-Loop Verification: AI-extracted parameters must be reviewed and confirmed by officials before formal entry into the system, ensuring 100% data accuracy and compliance with data sovereignty requirements. - Intelligent Workflow & Traceability: Automatically pre-fills official document drafts, routes tasks to corresponding approvers, and offers end-to-end tracking and escalation mechanisms across departments.

【Key Outcomes in Improving Public Services】 - 70% Reduction in Manual Data Entry Effort: Average document processing time is reduced from 15–30 minutes down to a few minutes per item, freeing front-line staff to focus on critical decision-making and citizen services. - 40% Reduction in Cross-Departmental Communication Costs: Eliminates information silos through real-time progress tracking, reducing unnecessary follow-up phone calls or manual inquiries. - 30% Reduction in Document Loss or Timeout Risks: Dashboard oversight and alert indicators (e.g., overdue warnings and workload statistics) significantly mitigate document backlog or misplacement. - Ensured Public Document Standards: Built-in AI proofreading automatically checks 13 formatting criteria (such as formal greetings, signatures, and document numbers) to avoid document rejections caused by formatting errors.