人工智能+工具方案目录
| 解决方案编号 | A-0268 |
| 解决方案名称 | Workforce Engagement |
解决方案描述
Verint Workforce Engagement is an AI-powered, cloud-based platform designed to optimize contact center operations by uniting workforce management, quality management, and performance management. It helps businesses reduce operating costs, improve employee engagement, and enhance customer experience through automated compliance, advanced scheduling, and real-time agent guidance.
| 应用领域 |
数据分析与预测
|
使用例子
- Through the Interaction Analysis module, it can provide the trend based on the transcript with build-in Auto Speech Recognition engine, to provide the insight of the of the Contact Center - Through the Real-Time Coaching module, it can suggest the agent to have real-time respond based on the call content, trigger the backend workflow automatically, e.g. send email or SMS, update inventory and so on, such that the agent can handle to call more efficiently and effectively - Through the Workforce Management module, it will automatically calculate the work-load required and auto assign the schedule of the agent
| 支持本地伺服器部署 | 是 |
| 支持笔记本电脑独立运行 | 否 |
| 需要图形处理器(GPU)运行 | 否 |
| 付款模式 |
订购制 - 按用户收费
|
| 免费试用 | 否 |
| 公司／机构名称 | Verint |
| 电邮地址 | donny.chan@verint.com |
| 电话号码 | +85291079776 |
| 网址 | www.verint.com |
| 地址 | Room 5304-06, 53rd Floor, Hopewell Centre, No.183, Queen's Road East, Wanchai, Hong Kong |
| 方案简报 |
|
方案简介影片
如果任何政府部门希望获取有关AI解决方案的额外资料，请联络Smart LAB。
