Service Needs

Reference No.

N-0129

Title

Online Queue System for e-Submission

Business Needs / Challenges

To control website traffic surges by offloading visitors to an online queue, the department is looking for a solution about virtual waiting room service for the project.

Estimated that there will be about 10,000 applications through e-submission at 1st year and 200,000 applications in long run.

Application Areas

City Management

Education

Technologies to be Used

Robotic Process Automation