AI Solution Catalogue

Chat Orbit provides an always-on AI chatbot that is trained specifically on your company’s information. It answers customer questions instantly, 24/7, across the social media platforms your audience already uses, so you never miss an opportunity to engage or convert.

When customers need more personalized help, they can request a handoff to your staff during your specified hours. Chat Orbit smoothly transfers the conversation, giving your team full context so they can continue where the AI left off without any friction.

Beyond answering questions, the platform helps you run and automate marketing campaigns. When users click your links, the bot can immediately start a conversation, guide them through offers, and nudge them toward booking, purchasing, or signing up.

After each interaction, our AI summarizes the chat and highlights what needs follow-up. This means you and your team can quickly see the important points, prioritize actions, and close more deals without reading through every single message.

Everything is fully customizable and designed to integrate with your existing systems and workflows. Whether you’re connecting to a CRM, reservation system, or internal database, Chat Orbit adapts to your data and processes to improve efficiency and results.

Use Case 1 – Local service business (clinic, salon, repair shop)

A neighborhood clinic uses Chat Orbit on WhatsApp and Instagram to handle appointment inquiries, service questions, and pricing. The bot answers common questions 24/7, books appointments directly into the clinic’s system, and offers a handoff to front-desk staff during office hours for more complex requests. Marketing links in ads and posts automatically start a conversation with the bot, which promotes seasonal packages, sends reminders, and follows up with no-shows. Staff receive AI summaries of each chat, so they can quickly call back warm leads or confirm pending bookings without reviewing every message.

Use Case 2 – E-commerce and retail brand

An online retailer connects Chat Orbit to its website chat, Facebook, and Instagram to support shoppers before and after purchase. The bot instantly answers questions about product details, sizing, shipping, and returns, while guiding customers to the right products based on their preferences.

During promotions, the bot pushes campaign messages to users who click ad links, offers discount codes, and helps complete checkout. Post-purchase, it handles order tracking and basic support, escalating only complicated issues to human agents. AI summaries highlight high-intent shoppers and recurring issues, helping the team refine offers and improve service.