AI Solution Catalogue

InnDesk AI is a configurable AI workflow automation platform that helps government departments process documents, service requests and internal knowledge more efficiently. The solution can extract key information from forms, PDFs, emails and supporting documents, identify missing information, generate case summaries, draft standard replies or internal notes, and support staff through an AI knowledge assistant. It is designed to reduce repetitive manual checking, shorten handling time, improve consistency, and allow officers to focus on review, decision-making and public service delivery.

InnDesk AI can be applied to public service workflows that involve high volumes of documents, enquiries or case handling, such as licence applications, grant applications, public enquiries, internal document search and service request processing. For example, the system can receive application documents, extract key fields, check whether required supporting documents are missing, summarise the case for officers, draft standard replies, and route the case for human review. This can reduce manual sorting and repetitive checking, improve response consistency, shorten processing time, and provide better visibility over case progress. The cost depends on the workflow scope, number of users, data sources, deployment model and support requirements. A pilot can start with one selected workflow using sample or anonymised data before wider deployment.