AI+ Tool and Solution Catalogue

Hi AI is an intelligent email automation platform that helps government departments respond to citizen inquiries faster and more accurately. Powered by advanced AI models (ChatGPT, Gemini, DeepSeek), Hi AI automatically generates contextual email responses by intelligently searching through your knowledge base, FAQs, product/service databases, and previous correspondence stored in Google Sheets.

The platform integrates seamlessly with Gmail and Outlook, supporting multilingual communication in 10+ languages including English, Traditional Chinese, Simplified Chinese, and other regional languages. Hi AI reduces response times from hours to minutes, maintains consistency in government communications, and frees staff to handle complex inquiries requiring human judgment.

Key features include: - Real-time AI-powered email response generation with intelligent data lookup - Integration with existing email infrastructure (Gmail, Outlook, IMAP/SMTP) - Google Sheets connectivity for instant access to citizen records, case files, and reference materials - Multilingual support for Hong Kong's diverse population - Customizable response templates and approval workflows - 17track API integration for package/document tracking inquiries

A government department's citizen enquiry hotline receives 200+ emails daily about service applications, document requirements, processing times, and appointment bookings. Staff spend 3-4 hours daily on repetitive responses.

With Hi AI: - The system automatically reads incoming emails and categorizes them by topic - AI searches the department's FAQ database and citizen records in Google Sheets - Generates accurate, personalized responses in the citizen's preferred language - Staff review and send with one click, or set auto-send for common queries - Response time drops from 2-3 days to under 1 hour - Staff redirect time to complex cases and in-person services

Result: 70% reduction in email handling time, improved citizen satisfaction scores, and better resource allocation for high-value public services.