The Department has been putting considerable amount of manual efforts and resources to handle an increasing number of public enquiries through emails and telephone hotlines. The Department plans to make use of an online chatbot to be resided at the Departmental Homepage in handling simple enquiries from the public so as to relieve the heavy workload in this regard.
In addition, the Department has been sparing valuable resources to handle face-to-face enquiries at public area of departmental offices. By leveraging the back-end engine of the online chatbot, the Department plans to introduce physical robots to handle such verbal or text enquiries. The physical robots are expected to act as smart interactive presenters in the ceremonial and public events held by the Department.
