| Reference No. | A-0286 |
| Solution Name | HKT – AI RAG Knowledge Hub |
AI-Powered knowledge hub is a centralized platform or system that combines Retrieval-Augmented Generation (RAG) technology with a well-organized, continuously updated knowledge base to deliver highly accurate and contextually relevant answers. It retrieves the most pertinent documents, data, or internal knowledge in real time.
| Application Areas |
AI-Driven Digital Human Customer Service
Document Management and Processing
Writing and Content Creation
|
HKT - AI-Powered knowledge hub is a ready-to-use Private AI application to improve the operational efficiency for all civil servants to save time and workload in document and information searching. It includes:- 1. Enterprise Knowledge Access Empower staff to instantly retrieve precise, contextually relevant answers from vast internal document repositories with verifiable source citations, cutting research time from hours to seconds. 2. Regulatory & Compliance Q&A Deliver highly accurate, regulation-grounded responses to complex compliance questions by combining real-time document retrieval with generative AI, significantly reducing legal and audit risks. 3. Cross-Departmental Knowledge Sharing Centralize scattered policies, SOPs, technical manuals, and historical decisions into a single searchable hub, enabling consistent knowledge access across teams and minimizing duplicated effort. 4. AI-Powered Internal Helpdesk Deploy always-on AI assistants that understand company-specific context and provide step-by-step guidance on processes, forms, tools, and best practices, dramatically decreasing support ticket volume and onboarding time.
| Support On-premise deployment | Yes |
| Support standalone laptop | Yes |
| Graphics Processing Unit (GPU) required | Yes |
| Pricing Model |
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
One-time licensing fee with annual renewal
Subscription-Based Pricing – Monthly/Annual Subscription
Subscription-Based Pricing – Per-User Pricing
|
| Free Trial | Yes |
| Company / Organisation Name | HKT Limited |
| Email Address | carlos.cw.tam@pccw.com |
| Telephone Number | +85228833322 |
| Website | https://www.hkt-enterprise.com/tc |
| Address | 28/F PCCW Tower, Taikoo place, Quarry Bay. HK |
| Presentation Decks |
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If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.