AI Solution Catalogue

Ins8.ai STT Engine provides powerful speech transcription for the colloquial languages and accents spoken across Asia. This solution combines automated speech recognition (ASR) with generative AI for real-time transcription and deep content analysis of voice interactions (e.g., calls, meetings).

Using a hyper-local speech-to-text engine optimized for accents and noise, it delivers high accuracy in live transcription. Integrated with on-premises LLMs, it analyzes content for compliance risks, sentiment, action items, and key topics. This enables 100% call monitoring, instant quality assurance, and data-driven insights while ensuring privacy through on-prem deployment.

During a public hotline call: Voice is transcribed live with multiple language handling. AI instantly flags compliance breaches. Sentiment analysis detects citizen frustration, triggering supervisor alerts. Post-call, AI generates summaries and recommends staff training gaps.Costs: Initial investment includes: Server/GPU infrastructure, integration & training.Benefits to Public Services: 100% call monitoring (vs. manual 5-10% sampling), ensuring service quality. 80-90% reduction in manual review hours, freeing staff for complex cases. Compliance auditing, reducing legal/regulatory risks. Data-driven training: AI identifies skill gaps and customizes coaching. Enhanced public trust through consistent, accountable service interactions.