AI+ Tool and Solution Catalogue

MatrixForce is an AI-powered chatbot SCRM that leverages advanced Retrieval-Augmented Generation (RAG) to deliver accurate, real-time support across websites, mobile apps, and social media platforms. Tailored for public services, it significantly enhances citizen engagement by providing instant, consistent, and multilingual responses to inquiries—reducing the burden on frontline staff, minimizing delays, and improving overall service efficiency.

By automating routine communication and enabling 24/7 availability, MatrixForce helps government departments and public agencies handle high volumes of requests without the need for additional manpower. This results in faster response times, broader accessibility, and a more inclusive experience for citizens. MatrixForce also ensures enterprise-level data security with on-premise deployment options, giving organizations full control over sensitive information. Additionally, it incorporates Agnetic AI functions for advanced task automation and intelligent service orchestration, empowering public sector teams to deliver smarter, more streamlined services at scale.

MatrixForce improves public services by automating citizen support across digital channels, enabling faster, more consistent communication without relying heavily on human agents. It allows public agencies to handle large volumes of inquiries efficiently, offer 24/7 service, and ensure accurate, multilingual responses — particularly valuable for diverse populations.

This enhances user satisfaction, reduces wait times, and frees staff to focus on complex or high-priority tasks. Costs include implementation, integration with existing systems, and ongoing maintenance. However, benefits include long-term savings through reduced staffing needs, improved service capacity, and greater scalability. Overall, it provides a cost-effective, modern approach to delivering responsive and inclusive public services.