AI+ Tool and Solution Catalogue

Reference No. A-0120
Solution Name AI-powered Knowledge Management

Solution Description

Our AI-powered Knowledge Management Solution is a comprehensive system designed to help organizations capture, organize, share, and utilize knowledge effectively across teams and departments. Built on robust infrastructure, processes, and technologies, it supports both content creation and engaging learning experiences, while enabling seamless access to critical information.

Key features include: 1. Unified, Intelligent Knowledge Access This system offers versatile integration, acting as a standalone hub or blending with existing platforms to create a comprehensive knowledge base from internal and external sources. Its AI-powered search delivers a highly intuitive experience, using contextual search and Generative AI to summarize results, ensuring quick and effortless access to relevant information for all stakeholders. 2. Streamlined Knowledge Creation & Organization Users can easily create rich media knowledge articles using an intuitive authoring tool with a robust database for content authenticity. All content is intelligently classified using taxonomies, significantly enhancing its discoverability and accessibility across the organization. 3. Enhanced Collaboration & Security Integrated collaboration tools facilitate real-time communication, fostering a shared knowledge culture. Simultaneously, robust security measures with customizable access controls protect sensitive information while ensuring appropriate user access. 4. Actionable Analytics & Mobile Accessibility Ad hoc analytics provide customizable dashboards and prebuilt reports, offering deep insights into usage patterns, customer interactions, resolution performance, and content gaps. Plus, knowledge is accessible anytime, anywhere across all devices for ultimate convenience. 5. Scalable & Supported The solution is built for growth, offering scalability to adapt seamlessly to increasing data and user demands without performance compromise. Comprehensive training support is also available to help users maximize the system's potential.

Application Areas
AI-Driven Digital Human Customer Service Document Management and Processing

Use Case

1. Automated Invoice and Receipt Processing • Scenario: A finance team spends hours manually entering invoice and receipt data from multiple formats. 2. Digitization of Paper-Based Records • Scenario: An organization relies heavily on paper documents, causing delays and storage issues. 3. Efficient Contract Management • Scenario: Legal teams struggle to manage large volumes of contracts stored in various formats and locations. 4. Patient Record Handling in Healthcare • Scenario: Medical staff waste valuable time searching through unstructured patient files and forms. 5. Loan Application Processing in Banking • Scenario: Loan officers manually review and input data from numerous application forms and supporting documents. 6. HR Document Automation • Scenario: HR departments are overwhelmed by manual sorting and filing of employee documents like resumes, offer letters, and performance reviews. 7. Regulatory Compliance and Reporting • Scenario: Organizations struggle to compile required documentation for audits or regulatory submissions. 8. Customer Onboarding with Intelligent Document Capture • Scenario: New customers submit various identification and verification documents through different channels.

Support On-premise deployment Yes
Support standalone laptop Yes
Graphics Processing Unit (GPU) required Yes
Pricing Model
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
Free Trial No
Company / Organisation Name Lively Impact Technology Limited
Email Address ivan.ng@livelyimpact.com
Telephone Number +85292761341
Website https://www.livelyimpact.com/
Address Unit 541A, 5/F, Core Building 2, Hong Kong Science Park, Shatin, New Territories, Hong Kong
Presentation Decks

Presentation Videos

If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.