AI+ Tool and Solution Catalogue
| Reference No. | A-0116 |
| Solution Name | Tongyi Xiaomi-Chatbot |
Solution Description
The intelligent chatbot is designed for human-computer Q&A interaction scenarios, leveraging large-model document Q&A and process Agent capabilities. It reduces the previously complicated costs of knowledge maintenance and uses large models to better understand customer intent, generating easily comprehensible solutions to enhance service experiences.
| Application Areas |
AI-Driven Digital Human Customer Service
AI Meeting Minutes Summaries and Communication Collaboration
Writing and Content Creation
|
Use Case
In a project with a leading Hong Kong bank, Alibaba Cloud's Tongyi Xiaomi helped client managers efficiently analyze annual reports and announcements. By optimizing document retrieval and model parsing capabilities—such as refining prompts, enhancing term recognition, and improving table Q&A—the system significantly boosted information extraction efficiency.
A knowledge base of 7,000 annual reports and 1,000 announcements was created, achieving 100% accuracy for 20 types of questions. This resulted in higher service efficiency and deeper industry insights, setting a benchmark for digital transformation in the financial sector.
| Support On-premise deployment | Yes |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | Yes |
| Pricing Model |
Subscription-Based Pricing – Monthly/Annual Subscription
|
| Free Trial | Yes |
| Company / Organisation Name | Alibaba Cloud Intelligence Hong Kong |
| Email Address | kelly.yeung@alibaba-inc.com |
| Telephone Number | +85291222603 |
| Address | 31/F, Tower 1, Times Square, 1 Matheson Street, Causeway Bay |
| Presentation Decks |
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Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
