AI+ Tool and Solution Catalogue

Reference No. A-0114
Solution Name HKT Enterprise GPT – Marketing and Agent Assist solution

Solution Description

This GenAI platform represents a transformative opportunity for organizations to dramatically improve operational efficiency and workforce impact. The comprehensive solution provides a suite of AI-powered tools that automate routine tasks, freeing staff to focus on high-value community initiatives, while enhancing productivity and generating intelligent insights.

1. Enterprise Platform OverviewEnterprise FeaturesPII and Content Filters: Highlight the ability to filter Personally Identifiable Information and sensitive / toxic contentApproval Flow: Demonstrate the approval process for sensitive data or actions.API & AI Connector: Integrate an API and AI connector that connects various cloud AI service providers.Self-Service AI Bot/Agent Builder: Enable users to build their own AI bots or agents independently.

Dashboard: Showcase the dashboard that displays active bots and metering data.

2. Public BotProvide a brief overview of the public bot, emphasizing its accessibility and key functionalities.

3. Agent Assist v2 @ NGCCFocus on the latest version of Agent Assist integrated with NGCC (or 3rd party contact center platform).

4. Network EnquiryDemonstrate the Network Enquiry feature, showing how users can efficiently search and retrieve information by connecting to internal APIs.

5. GenKB Enterprise FeaturesRole-Based Access: Show how different roles have tailored access and permissions.Approval Process: Illustrate the workflow for approvals within the system.Watermarking (Upcoming): Demonstrate how content is marked and protected for security and compliance.

6. Automation x AI

Application Areas
Data Analysis and Prediction Creativity and Promotional Marketing Workflow Management and Automation Writing and Content Creation Document Management and Processing AI Meeting Minutes Summaries and Communication Collaboration AI-Driven Digital Human Customer Service

Use Case

The platform will deploy specialized AI agents to optimize critical workflows:Marketing bots to generate image and creation of social media postsGenAI Outlook Email Assistant to prioritize messages, and drafts emailsSmart Insights (Voice of Customer) extract insights from chat transcripts

Support On-premise deployment Yes
Support standalone laptop Yes
Graphics Processing Unit (GPU) required Yes
Pricing Model
One-time licensing fee with annual renewal
Free Trial No
Company / Organisation Name HKT Limited
Email Address christy.yy.chan@pccw.com
Telephone Number +85228883591
Address 23/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, HK
Presentation Decks

Presentation Videos

If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.