AI+ Tool and Solution Catalogue

This GenAI platform represents a transformative opportunity for organizations to dramatically improve operational efficiency and workforce impact. The comprehensive solution provides a suite of AI-powered tools that automate routine tasks, freeing staff to focus on high-value community initiatives, while enhancing productivity and generating intelligent insights.

1. Enterprise Platform Overview

Enterprise Features

PII and Content Filters: Highlight the ability to filter Personally Identifiable Information and sensitive / toxic content

Approval Flow: Demonstrate the approval process for sensitive data or actions.

API & AI Connector: Integrate an API and AI connector that connects various cloud AI service providers.

Self-Service AI Bot/Agent Builder: Enable users to build their own AI bots or agents independently.

Dashboard: Showcase the dashboard that displays active bots and metering data.

2. Public Bot

Provide a brief overview of the public bot, emphasizing its accessibility and key functionalities.

3. Agent Assist v2 @ NGCC

Focus on the latest version of Agent Assist integrated with NGCC (or 3rd party contact center platform).

4. Network Enquiry

Demonstrate the Network Enquiry feature, showing how users can efficiently search and retrieve information by connecting to internal APIs.

5. GenKB Enterprise Features

Role-Based Access: Show how different roles have tailored access and permissions.

Approval Process: Illustrate the workflow for approvals within the system.

Watermarking (Upcoming): Demonstrate how content is marked and protected for security and compliance.

6. Automation x AI

The platform will deploy specialized AI agents to optimize critical workflows:

Marketing bots to generate image and creation of social media posts

GenAI Outlook Email Assistant to prioritize messages, and drafts emails

Smart Insights (Voice of Customer) extract insights from chat transcripts