AI+ Tool and Solution Catalogue

Reference No.	A-0113
Solution Name	Voice Insight

Solution Description

Voice Insight is an enterprise-level voice intelligence solution tailored for high-sensitivity scenarios in industries such as finance, government, e-commerce, and logistics. It is powered by Alibaba Cloud's Qwen-audio and Qwen2.5-max large models, utilizing multi-stage model distillation and adversarial training frameworks.

The solution supports the independent deployment of ASR engines or intelligent quality inspection engines (with a detection rate of over 90%) and can fulfill end-to-end "recognition-analysis" needs, ensuring that data complies with enterprise privacy, security, and regulatory requirements.

Application Areas

AI-Driven Digital Human Customer Service Creativity and Promotional Marketing AI Meeting Minutes Summaries and Communication Collaboration Writing and Content Creation

Use Case

A bank in Hong Kong uses Voice Insight to perform quality inspection on its voice customer service. By transcribing audio conversations with customers into text for speech analysis, the system checks whether any inappropriate or prohibited statements were made during the calls. This approach has boosted efficiency by 80%, enabling the processing of 15 minutes of audio within just one minute.

Support On-premise deployment	Yes
Support standalone laptop	Yes
Graphics Processing Unit (GPU) required	Yes
Pricing Model	Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user) Subscription-Based Pricing – Monthly/Annual Subscription 按次
Free Trial	Yes
Company / Organisation Name	Alibaba Cloud Intelligence Hong Kong
Email Address	kelly.yeung@alibaba-inc.com
Telephone Number	+85291222603
Address	31/F, Tower 1, Times Square, 1 Matheson Street, Causeway Bay
Presentation Decks	Click to download

Presentation Videos

If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.