AI+ Tool and Solution Catalogue
| Reference No. | A-0098 |
| Solution Name | Microsoft Dynamics 365 Customer Insights, Microsoft Copilot Studio and Microsoft AI Foundry |
Solution Description
Copilot is an AI-powered assistant that helps you create and manage marketing campaigns using everyday language. Whether you're creating segments, emails, or journeys, Copilot simplifies the process and empowers you to reach customers more effectively.
With the ability to edit, modify, and refine at each step, Copilot allows you to tailor customer journeys, providing a user-friendly way to connect with customers at every touchpoint.
| Application Areas |
Creativity and Promotional Marketing
|
Use Case
1) Marketing: Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.
2) Sales: Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations.
3) Service: Identify customer issues proactively and provide service representatives with in-depth customer profiles that help route cases and resolve issues faster.
| Support On-premise deployment | Yes |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | No |
| Pricing Model |
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
Subscription-Based Pricing – Monthly/Annual Subscription
Subscription-Based Pricing – Pay-per-data processed
Subscription-Based Pricing – Per-User Pricing
|
| Free Trial | Yes |
| Company / Organisation Name | Microsoft Hong Kong Limited |
| Email Address | lam.dionne@microsoft.com |
| Telephone Number | +85293087374 |
| Website | www.microsoft.com |
| Address | 15/F, Cyberport 2, 100 Cyberport Road, Hong Kong |
| Presentation Decks |
|
Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
