AI+ Tool and Solution Catalogue

HKT Messaging Hotline solution is a ready-to-go platform that centralizes multiple messaging channels and leverages AI automation to enhance the company’s efficiency and effectiveness in customer engagement, including handling inbound enquiries, broadcasting announcements and assisting agents.

HKT Messaging Hotline Solution increases overall efficiency and effectiveness of public engagement.

• Enhanced accessibility: Extending the way of communication from hotline to common messaging channels, the public can acquire information easily.

• Improved efficiency: Easy-to-configure chatbot addressed frequently asked questions and ease agent’s workload. Auto-labeling and routing based on public’s interaction with chatbot helps categorize the enquiries for dedicated agent’s support. AI agent assistant largely reduced agents workload and public’s wait time by intelligently suggesting the answers for agents.

• Increased impact of announcement: Achieve a higher read response rate of important notification through individual instant messaging channels.