Reference No. | A-0017 |
Solution Name | Microcraft - Smart Voice Transcription and Report Generation |
This solution addresses the issues of incomplete information recording, Multilingual Translation, and time-consuming report preparation during various interviews. It enables high-precision voice transcription, automatic extraction of key information, and the generation of editable, translatable reports. It also creates digital records for users to support long-term service tracking. - Smart Voice Transcription & Enhancement - Utilizes intelligent voice transcription technology for high-accuracy speech recognition. - Supports real-time transcription in multi-speaker scenarios and distinguishes between different speakers. - Advanced noise suppression algorithms ensure clarity even in noisy environments (e.g., household background noise). - The system automatically timestamps key information segments, with an overall transcription accuracy of over 90%. - Dynamic Report Generation System - Allows users to pre-set personalized templates. - AI automatically extracts core information from the conversation. - Provide text translation services, supporting professional and accurate conversion between different languages. - Supports user editing and supplementation of automatically generated reports to form a complete draft. - Full Lifecycle Information Management - Creates a digital record for each user, automatically linking past interview records and service plans.
Application Areas |
AI-Driven Digital Human Customer Service
Data Analysis and Prediction
Document Management and Processing
AI Meeting Minutes Summaries and Communication Collaboration
Workflow Management and Automation
Writing and Content Creation
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Background A youth service center faces several core challenges during home visits: - Inefficient Information Processing: Home visits require simultaneous recording and noting key information, but reports must be manually compiled by listening to the recordings, taking 2-3 hours per report. - High Labor Costs: Social workers spend an additional 30% of their time on paperwork, and manual records often result in missing or inaccurate information. - Fragmented Data Management: Home visit information is scattered across various documents, lacking structured archiving, making it difficult to quickly retrieve historical records or analyze service effectiveness. Solution By implementing AI-powered recording and analysis tools, the solution automates voice transcription, key point extraction, and report generation, optimizing the home visit process.
Results - Increased Efficiency: The time to generate a home visit report has decreased from 3 hours to 20 minutes, improving paperwork efficiency by 90%. - Enhanced Accuracy: Key information extraction completeness reached 95%, reducing manual review workload by 80%. - Upgraded Service: Social workers can dedicate 60% more time to in-depth services, and the follow-up response speed after visits improved by 70%. This solution significantly enhances the efficiency and accuracy of home visits, optimizes social workers' time allocation, and allows them to focus on core services, thus improving the overall quality of youth care.
Support On-premise deployment | Yes |
Support standalone laptop | Yes |
Graphics Processing Unit (GPU) required | Yes |
Pricing Model |
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
Subscription-Based Pricing – Pay-per-data processed
Subscription-Based Pricing – Per-User Pricing
Subscription-Based Pricing – Monthly/Annual Subscription
One-time licensing fee with annual renewal
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Free Trial | Yes |
Company / Organisation Name | MICROWARE TECHNOLOGY LIMITED |
Email Address | yljcheung@microware.com.hk |
Telephone Number | +85225654553 |
Website | https://www.microware1985.com/en/ |
Address | Unit 1701, 17/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong |
Presentation Decks |
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If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.