AI+ Tool and Solution Catalogue

Reference No. A-0017
Solution Name Microcraft - Smart Voice Transcription and Report Generation

Solution Description

This solution addresses the issues of incomplete information recording, Multilingual Translation, and time-consuming report preparation during various interviews. It enables high-precision voice transcription, automatic extraction of key information, and the generation of editable, translatable reports. It also creates digital records for users to support long-term service tracking. - Smart Voice Transcription & Enhancement - Utilizes intelligent voice transcription technology for high-accuracy speech recognition. - Supports real-time transcription in multi-speaker scenarios and distinguishes between different speakers. - Advanced noise suppression algorithms ensure clarity even in noisy environments (e.g., household background noise). - The system automatically timestamps key information segments, with an overall transcription accuracy of over 90%. - Dynamic Report Generation System - Allows users to pre-set personalized templates. - AI automatically extracts core information from the conversation. - Provide text translation services, supporting professional and accurate conversion between different languages. - Supports user editing and supplementation of automatically generated reports to form a complete draft. - Full Lifecycle Information Management - Creates a digital record for each user, automatically linking past interview records and service plans.

Application Areas
AI-Driven Digital Human Customer Service Data Analysis and Prediction Document Management and Processing AI Meeting Minutes Summaries and Communication Collaboration Workflow Management and Automation Writing and Content Creation

Use Case

Background A youth service center faces several core challenges during home visits: - Inefficient Information Processing: Home visits require simultaneous recording and noting key information, but reports must be manually compiled by listening to the recordings, taking 2-3 hours per report. - High Labor Costs: Social workers spend an additional 30% of their time on paperwork, and manual records often result in missing or inaccurate information. - Fragmented Data Management: Home visit information is scattered across various documents, lacking structured archiving, making it difficult to quickly retrieve historical records or analyze service effectiveness. Solution By implementing AI-powered recording and analysis tools, the solution automates voice transcription, key point extraction, and report generation, optimizing the home visit process.

Results - Increased Efficiency: The time to generate a home visit report has decreased from 3 hours to 20 minutes, improving paperwork efficiency by 90%. - Enhanced Accuracy: Key information extraction completeness reached 95%, reducing manual review workload by 80%. - Upgraded Service: Social workers can dedicate 60% more time to in-depth services, and the follow-up response speed after visits improved by 70%. This solution significantly enhances the efficiency and accuracy of home visits, optimizes social workers' time allocation, and allows them to focus on core services, thus improving the overall quality of youth care.

Support On-premise deployment Yes
Support standalone laptop Yes
Graphics Processing Unit (GPU) required Yes
Pricing Model
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user) Subscription-Based Pricing – Pay-per-data processed Subscription-Based Pricing – Per-User Pricing Subscription-Based Pricing – Monthly/Annual Subscription One-time licensing fee with annual renewal
Free Trial Yes
Company / Organisation Name MICROWARE TECHNOLOGY LIMITED
Email Address yljcheung@microware.com.hk
Telephone Number +85225654553
Website https://www.microware1985.com/en/
Address Unit 1701, 17/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Presentation Decks

Presentation Videos

If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.