AI+ Tool and Solution Catalogue

Leverage the natural language understanding and summarization capabilities of large language models (LLMs), as well as function-call capabilities, to assist in the rapid generation of various types of work reports.The rigorous work report needs datas collecting from different system. It takes too much time to open several system and search infomation, then write it on the work report. The AI solution can signigicantly reduce the time for generating work reports and enhance overall work efficiency.

In the customer service department of Fujian Mobile, there are a large number of service complaint work orders. For each service complaint work order from an important customer, customer service staff are required to compile a complaint analysis report and submit it to the management department.

Moreover, there are strict requirements for the content of the complaint analysis report. It is necessary to clearly state when the customer filed the complaint, what the complaint was about, which telecommunications packages the customer was using, how long the customer had been using them, and how the customer service staff handled and responded to the complaint.Since this information is stored in different systems, customer service staff need to query and analyze this information from various systems and summarize it before writing it into the complaint report.

Considering that dozens of reports need to be compiled every week, it requires a great deal of work.The AI solution will create an "Intelligent Report" agent service. When users need to generate a "Complaint Analysis Report", they only need to input the information of the complaint document. The system will automatically activate the "Intelligent Complaint Report Generation" agent, which will automatically call the APIs of various systems to obtain the complaint information, summarize it automatically, and finally quickly output the complaint analysis report.

It originally took half a day to compile a report, but now it only takes 10 minutes, representing a 90% increase in efficiency.