AI+ Tool and Solution Catalogue

The TeleAI-Smart Government Hotline by China Telecom is an advanced AI platform designed to modernize and streamline public service hotlines. By integrating natural language understanding, automated form filling, smart ticket classification, and multilingual dialogue capabilities, it significantly enhances service efficiency and citizen experience. The solution reduces average call handling time by over 40%, improves first-time query resolution to over 92%, and boosts staff productivity through intelligent support tools. Its data-driven insights, real-time quality monitoring, and automated knowledge management empower governments to deliver faster, more accurate, and citizen-friendly services at scale.

The TeleAI-Smart Government Hotline improves public services by automating responses, ticketing, and knowledge management, enabling faster, more accurate, and 24/7 citizen support. It reduces call handling time by 40%, boosts first-time resolution to over 92%, and shortens staff onboarding by 33%. While initial setup involves costs for data, training, and integration, the benefits include lower labor costs, higher efficiency, better service quality, and scalable operations—delivering a strong return on investment.