AI+ Tool and Solution Catalogue

Reference No. A-0005
Solution Name A.I. Ambassador for Customer Services (AI-driven chatbots and virtual assistants handle citizen inquiries, provide automated responses, and support services)

Solution Description

Asiabots flagship product, the A.I. Ambassador, is a revolutionary A.I. customer service solution to enhance better customer service experience. Different from the hardware robots in the market, A.I. Ambassador emphasizes its conversation artificial intelligence technologies. Leverage the power of self-developed engines, Automatic Speech Recognition (ASR), Natural Language Processing (NLP) and Text-to-Speech (TTS) engine, A.I. Ambassador appears with humanoid facial expression and posture, human-like natural voice and smart ‘brain’ to provide instant service automatically, handling customers’ enquiries like a real human customer service agent.Being able to handle multi language enquiries, A.I. Ambassador is specially good at understanding Cantonese, English and Mandarin, and more possibilities could be developed upon clients’ request for serving various functions, including:- Greeting: Welcomes customers with a friendly introduction. - Enquiry Handling: Provides immediate responses to customer questions, ensuring quick and accurate information delivery. - Ticketing: Assists customers in creating, managing, and tracking service requests or support tickets. - Directory Assistance: Helps customers navigate services or products by providing relevant information efficiently.

Application Areas
AI-Driven Digital Human Customer Service

Use Case

This innovative application is perfectly suited for a variety of venues, including:- Retail Stores: Enhances customer experience by providing instant information about products and promotions. - Hotels and Resorts: Assists guests with check-in, inquiries, and service requests. - Airports: Offers information on flights, boarding gates, and other traveler needs. - Corporate Offices: Streamlines visitor management and internal inquiries. - Events and Conferences: Provides attendees with schedules, directions, and support. - Healthcare Facilities: Assists patients and visitors with appointment scheduling and information.

Support On-premise deployment Yes
Support standalone laptop Yes
Graphics Processing Unit (GPU) required No
Pricing Model
One-time licensing fee with annual renewal
Free Trial No
Company / Organisation Name Asiabots Limited
Email Address ming.ho@asiabots.com
Telephone Number +85265027238
Website www.asiabots.com
Address 4/F, KOHO, 73-75 Hung To Road, Kwun Tong, Hong Kong
Presentation Decks
Supplementary Files

Presentation Videos

If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.