AI+ Tool and Solution Catalogue
| Reference No. | A-0231 |
| Solution Name | Simpler SupBot |
Solution Description
Introducing Simpler SupBot: Revolutionizing Customer Support An AI-driven solution to automate customer support and enhance service efficiency.Core Benefit: - Multilingual Support for global reach. - 24/7 Automation to reduce response times and improve satisfaction. - Intelligent Routing to ensure seamless transitions to human agents for complex issues. - Ticketing System that tracks and escalates unresolved inquiries.
| Application Areas |
AI-Driven Digital Human Customer Service
|
Use Case
- Boost Efficiency : Reduce response time and agent workload, streamlining support processes. - Enhance Customer Experience : Deliver fast, accurate, and consistent responses for a seamless service experience. - Scalable Solution : Easily accommodate growing customer inquiries without additional staff. - Cost-Effective : Minimize operational costs by automating routine support tasks while maintaining high-quality service.
| Support On-premise deployment | Yes |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | Yes |
| Pricing Model |
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
One-time licensing fee with annual renewal
Subscription-Based Pricing – Monthly/Annual Subscription
|
| Free Trial | Yes |
| Company / Organisation Name | Simpler Business Limited |
| Email Address | sdreyc@simpler.com.hk |
| Telephone Number | +85268400619 |
| Website | http://www.simpler.com.hk |
| Address | Unit 1502, 15/F, Prosperity Centre, No.25 Chong Yip Street, Kwun Tong, Kowloon, Hong Kong |
| Presentation Decks |
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Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
