AI+ Tool and Solution Catalogue

Alluvia.ai - Cross-Channel Customer Service Agent is an AI-powered, cross-channel customer service solution designed for government departments. Users can interact instantly through text, voicebot, WhatsApp, or email, receiving accurate, source-verified responses from both internal knowledge bases and web resources.

The platform reduces manual workload, improves response efficiency, and maintains round-the-clock, reliable information delivery. Easy knowledge management allows departments to control the scope of answers, and omni-channel deployment is supported, including web chatbots and physical information kiosks.

Alluvia AI's Customer Service Agent can be deployed as a website chatbot, mobile app chatbot or public enquiry kiosk. Citizens can submit questions at any time via their preferred channel, and the AI agent will retrieve the most relevant and accurate response from department-specific or cross-department knowledge bases and official sources.

This improves service transparency, citizen engagement, and optimises staff resources by automating frequent enquiries.