AI+ Tool and Solution Catalogue

The AI Voice & WhatsApp Vertical Agent Assistant is an intelligent, multi-channel customer service solution designed to serve industry-specific needs with high efficiency and scalability.This solution combines the power of voice AI and WhatsApp automation to provide 24/7 conversational support tailored to your business vertical — whether in property management, logistics, retail, or professional services.

Users can engage via phone or WhatsApp, and the agent responds naturally in Cantonese, English, or Mandarin.Key features include: • Voice AI Agent: Handles inbound phone calls with human-like responses, answering FAQs, collecting information, and escalating complex queries. • WhatsApp Automation: Provides real-time, rule-based or AI-powered chat support on WhatsApp, with support for media, links, and deep integration into backend systems. • Vertical Intelligence: Pre-trained and customizable to understand the terminology, workflows, and expectations of your specific industry. • Omni-channel Dashboard: Centralized interface for managing both voice and WhatsApp conversations, agent training, and performance analytics. • Multilingual Support: Native understanding and response in Cantonese, English, and Mandarin.This assistant helps reduce human workload, improve response times, and deliver consistent customer experiences across voice and messaging platforms — all while being aligned with the operational logic of your industry.

1. Maintenance Request Hotline • Current Problem: Overwhelmed call centers during peak hours; residents wait long to report issues. • Solution: Residents call or message WhatsApp to report repair needs; the AI collects unit number, issue details, preferred visit time, and automatically logs the request. • Outcome: Streamlined issue reporting, reduced manpower on routine calls, and faster case triage.

2. Real-Time Commuter Assistance • Current Problem: High volume of inquiries on bus routes, MTR disruptions, and traffic conditions. • Solution: AI voice and WhatsApp assistant answers commuter queries 24/7 in Cantonese, English, and Mandarin, integrated with live transport APIs. • Outcome: Reduced hotline congestion, enhanced commuter experience, and cost savings on staffing.

3. Eligibility Screening & Appointment Booking • Current Problem: Staff spend excessive time answering basic eligibility questions and handling appointment requests. • Solution: Citizens interact with the AI assistant to check eligibility criteria and schedule appointments through voice or WhatsApp. • Outcome: Lower staff burden, faster public access to services, and more efficient scheduling.

4. Municipal Services – Waste Collection & Complaint Handling • Current Problem: Difficult for residents to report illegal dumping, missed collections, or public nuisance issues after hours. • Solution: Residents leave voice messages or WhatsApp descriptions; AI classifies the type of issue and routes it to the relevant district team. • Outcome: 24/7 issue intake, improved tracking, and faster departmental response.Overall Value to Public Services • Cost Savings: Significant reduction in repetitive labor and call center overhead. • Service Quality: Higher consistency, reduced human error, and improved response time. • Public Satisfaction: Citizens can engage anytime, in their preferred language and channel. • Data Insights: Every interaction is logged, providing valuable analytics for service planning and improvement.