AI+ Tool and Solution Catalogue

The digital human customer service solution is an integrated system that combines digital human technology, multimodal perception technology, and large language models. It provides users with an interactive experience of conversing with virtual characters, enabling digital humans to handle specific services based on user needs, effectively enhancing operational efficiency and improving customer experience.

The virtual characters in the solution support various forms, including realistic, cartoonish, 2D, 2.5D, 3D, or hyper-realistic rendering styles.

The system accommodates two writing scripts and three languages, with capabilities for minority language recognition and broadcasting. It integrates with public service systems across sectors such as government affairs and healthcare, supports hardware device connectivity, and facilitates intelligent upgrades in public services.

Key functionalities include public policy promotion, policy announcements, document verification, and preliminary application reviews.

Upon implementation, it significantly boosts service efficiency, strengthens diversified governance capabilities, deepens public service accessibility, and helps establish a modern digital government image.

24/7 Service Availability: Digital human agents operate continuously without downtime, handling standardized tasks such as inquiries and document pre-screening

Parallel Processing Capability: Simultaneously manages high-volume user requests, cutting queue times by over 50% in government service hall scenarios through intelligent load distribution.

Multilingual Accessibility: Supports Mandarin, regional dialects, and minority languages, featuring: Child-friendly mode: Simplified interfaces with animated guidance. Senior-optimized interface: High-contrast displays and slowed speech pacing. Specialized interaction protocols for visually impaired users.

Omnichannel Deployment: Delivers consistent services across:Self-service terminals with biometric authentication. Web portals featuring 3D avatar navigation.