AI+ Tool and Solution Catalogue

With strongest AI capabilities to process multilingual speech technology, our AI solution encompasses a full range of applications such as AI Voicebot, AI Contact Center Agent Assistance, AI Case Summary and AI Speech Analytics. Our AI solution makes use of good mix of Natural Language Processing (NLP) and Generative AI (LLM) to balance cost effectiveness, speed of response, and accuracy of results.

Unlike other speech products in the market, our solution is outstanding in accuracy especially in HK in terms of mixed language, slangs, and accents. This makes the AI solution practical in real life applications.

AI technologies like Voicebots, Contact Center Agent Assistance, Case Summary tools, and Speech Analytics enhance public services significantly. Voicebots offer 24 hours accessibility and efficiency, Contact Center Agent Assistance improves service quality in real-time, Case Summary tools provide quick data-driven insights, and Speech Analytics extract valuable feedback for service enhancement.

While initial investments are required for implementation, the benefits include reduced wait times, improved customer satisfaction, enhanced decision-making, and better understanding of public needs. These AI solutions optimize costs through automation, data analysis, and improved service delivery, ultimately leading to more effective and citizen-centric public services.