AI+ Tool and Solution Catalogue

To expedite the integration of AI across B/Ds, we recommend providing a ready-to-use DragOnce no-code platform that includes AI capabilities as a foundational feature. DragOnce platform would greatly simplify the adoption process and enable B/Ds to integrate AI seamlessly into their operations.

One of the most significant hurdles in adopting AI lies in aligning AI functionalities with the unique business processes of individual units. DragOnce platform has consistently demonstrated its ability to rapidly bridge this gap, as evidenced by the use cases attached. These examples clearly illustrate our platform’s potential to deliver excellent integration between AI and business applications.

Scenario 1: Streamlining Data Verification for the B/Ds using AI

Pain Point: B/Ds staff spend a lot of times to verify and cross-check the data in the monthly reports submitted by operators against scanned supporting documents

Suggested Solution: DragOnce platform facilitates the digitization of this process by providing an e-form for operators to easily input data and upload supporting documents. Utilizing AI technology, the platform extracts critical data from these documents and performs verification, automatically generating the monthly report

Benefits: Reduces the workload for B/Ds staff

Increases the accuracy of the vetting process Scenario 2: Improving Inquiry Response Efficiency at B/Ds through AI-Driven Knowledge Management

Pain Point: B/Ds receives a large volume of inquiries from the public and applicants, many of which are similar and require standard responses

Suggested Solution: Develop a knowledge base containing past FAQs and standard guidelines for the scheme. AI technology can analyze incoming inquiries and generate suggested replies based on this knowledge base Benefits Speeds up response times for inquiries

Ensures consistency in replies among team members Scenario 3: Simplify Inquiry Process with AI Categorization

Paint Point: Receiving inquiries from citizens through emails and the website requires significant manpower for classification.

Solution: Utilising AI to automatically categorize inquiries into urgent, important, general, and non-urgent. DragOnce platform will further classify the questions and forward them to the relevant department colleagues for handling.

Benefit: Facilitate better communication between governments and citizens