AI+ Tool and Solution Catalogue

The Intelligent Translation System is a web and mobile application that facilitates real-time, multilingual communication between frontline staff and enquirers. It employs Large Language Models (LLMs) for speech-to-text conversion and translation, supporting a wide range of languages, including less common ones like Mongolian, Nepali, and Urdu. The system features a dual interface design, with distinct functionalities tailored for frontline staff and guests.

How the Solution Can Improve Public Services: • Enhanced Communication Efficiency: The system enables real-time, multilingual communication between staff and the public, reducing delays and misunderstandings. This is particularly beneficial in scenarios where quick and accurate communication is crucial, such as in emergency services or police work. • Improved Accessibility: By supporting a wide range of languages, including less common ones, the system ensures that all members of the public can access and utilise public services, regardless of their language proficiency. • Better Service Quality: By facilitating clear and effective communication, the system can improve the overall quality of public services, leading to increased public satisfaction and trust.

Benefits: • Increased productivity of frontline staff • Enhanced communication efficiency, especially with those who speak less common languages • Improved service quality and user satisfaction • Long-term benefits reflected in enhanced service delivery

Costs: • Initial investment in system implementation and hardware equipment (if applicable) • Ongoing costs for system maintenance, updates, and support • Potential need for staff training to effectively use the system