AI+ Tool and Solution Catalogue

This solution builds a dedicated enterprise knowledge base, integrates AI-powered automated customer service, and connects with social media to enhance after-sales service efficiency. Additionally, it supports private deployment, ensuring data security and compliance, providing a safe and reliable AI solution for businesses. - Intelligent Knowledge Base Management - Multi-modal data processing - Smart segmentation for precise search - AI Workflow & Automated Customer Service - Accurate responses based on the knowledge base, reducing manual intervention - API integration with social platforms like WhatsApp and WeChat to enhance customer experience - Private Deployment Solution - Supports private deployment to ensure data security, compliance, and user privacy protection

Background A company's after-sales service center faced the following key challenges: - Lack of a Convenient Online Feedback Channel Traditional customer service hotlines failed to meet the demand for 24/7 support, leading to poor user experience. - Inefficient and Error-Prone Manual Data Entry The service center handled a high volume of daily calls, relying on manual data entry, which resulted in low efficiency, frequent errors, and slow response times, ultimately affecting customer satisfaction. - Lack of a Systematic Knowledge Base, Leading to Inconsistent Service Without a standardized knowledge base, customer service responses were inefficient, and customers struggled to find answers through self-service. Solution By building a dedicated after-sales knowledge base and integrating AI-powered automated customer service, the company significantly improved service efficiency.

Results - Workload Reduction 61.91% of call center inquiries can be handled by AI-powered customer service, significantly reducing human workload. - High Accuracy AI chatbot achieves a 90% accuracy rate in troubleshooting customer issues, minimizing repetitive inquiries. - Faster Response Response time is reduced from 2 mins to just 5 s, dramatically improving customer satisfaction and operational efficiency. With high response accuracy and instant replies, the AI-powered customer service system successfully took over a majority of hotline inquiries, significantly reducing manual workload while improving customer experience.