{"service_needs":[{"title_en":"AI Solutions for Creativity and Promotional Marketing","title_tc":"人工智能解決方案協助創意和推廣行銷","title_sc":"人工智能解决方案协助创意和推广行销","challenges_en":"The department is exploring AI solutions capable of generating a broad range of textual and visual content - including but not limited to slogans, logos, scripts and videos to facilitate the creation of promotional materials for various services through simple natural-language instructions.","challenges_tc":"部門正在探索人工智能解決方案，該方案能夠生成各種文本和視覺內容，包括但不限於標語、徽標、腳本和視頻，以便透過簡單的自然語言指令，為各種服務創建宣傳材料。","challenges_sc":"部门正在探索人工智能解决方案，该方案能够生成各种文本和视觉内容，包括但不限于标语、徽标、脚本和视频，以便透过简单的自然语言指令，为各种服务创建宣传材料。","outcomes_en":"With the generation of diverse textual and visual content through simple natural‑language instructions, it is expected to enhance operational efficiency and improve agility in producing promotional materials for different services, thereby achieving cost savings. The solution should also ensure personal data protection, provide copyright‑safe outputs for retaining full ownership of all generated contents.","outcomes_tc":"透過簡單的自然語言指令產生多樣化的文字和視覺內容，有望提高營運效率，並增強不同服務宣傳品製作的靈活性，從而節約成本。該解決方案應確保個人資料保護，並輸出符合版權規定的內容，確保所有生成內容權益完全歸屬使用者。","outcomes_sc":"透过简单的自然语言指令产生多样化的文字和视觉内容，有望提高营运效率，并增强不同服务宣传品制作的灵活性，从而节约成本。该解决方案应确保个人资料保护，并输出符合版权规定的内容，确保所有生成内容权益完全归属使用者。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0328","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0328","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0328"},{"title_en":"Exploring development tools for generating customised documents and forms to enhance and optimise e-Services","title_tc":"探索用於產生客製化文件和表單的開發工具，以增強和優化電子服務","title_sc":"探索用于产生客制化文件和表单的开发工具，以增强和优化电子服务","challenges_en":"With the increasing adoption of digital services to support both internal and external operations within department, a large number of customised documents and forms (e.g. receipts, posting forms, order lists, transaction histories, business analytics reports, etc.) are generated by in-house developed information systems to facilitate daily operations.In this connection, an open source solution, i.e. JasperReports Library was adopted, along with related products such as Jaspersoft Studio and JasperReports Server, to facilitate report generation. However, as official support for Jaspersoft Studio and JasperReports Server is no longer available, we have been exploring alternative solutions, which should be either compatible with JasperReports Library or other solutions that adopt cutting-edge technology to enhance the efficiency and capabilities of e-services.","challenges_tc":"隨著部門內部及外部營運越來越多地採用數位化服務，內部開發的資訊系統會產生大量客製化文件和表單（例如收據、記帳單、訂單清單、交易記錄、業務分析報告等），以方便日常運作。為此，部門採用了開源解決方案 JasperReports Library 以及 Jaspersoft Studio 和 JasperReports Server 等相關產品來簡化報表產生流程。然而，由於 Jaspersoft Studio 和 JasperReports Server 已停止官方支持，部門在探索替代方案，這些方案應與 JasperReports Library 相容，或採用其他前沿技術來提升電子服務的效率和功能。","challenges_sc":"随著部门内部及外部营运越来越多地采用数位化服务，内部开发的资讯系统会产生大量客制化文件和表单（例如收据、记帐单、订单清单、交易记录、业务分析报告等），以方便日常运作。为此，部门采用了开源解决方案 JasperReports Library 以及 Jaspersoft Studio 和 JasperReports Server 等相关产品来简化报表产生流程。然而，由于 Jaspersoft Studio 和 JasperReports Server 已停止官方支持，部门在探索替代方案，这些方案应与 JasperReports Library 相容，或采用其他前沿技术来提升电子服务的效率和功能。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0327","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0327","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0327"},{"title_en":"Leveraging Artificial Intelligence (AI) for Automated Processing of Licence Applications","title_tc":"利用人工智能自動化處理牌照申請","title_sc":"利用人工智能自动化处理牌照申请","challenges_en":"- Manual processing of licence applications involves intensive checking of application forms and supporting documents, leading to long processing time and heavy workload on licensing staff. - Unstructured documents in formats such as PDF, JPG and PNG make it difficult to extract key data consistently for vetting and data entry into existing licensing systems. - The current process is prone to human errors in data verification and cross-checking against licensing criteria and records. - Some applications are submitted in paper application forms, and attached with various supporting documents, staff must scan and file documents one by one and then manually enter data into the system, making the workflow cumbersome. - Due to the variety of data types and inconsistent formats, the department has to follow up with applicants in writing or by phone to amend details and request supplementary documents; the assessment and referral process also involves multiple manual checks, returns\/supplement requests, and subsequent reviews\/referrals by staff of different ranks, which can easily lead to case backlog during peak application periods","challenges_tc":"- 現時牌照申請主要以人手方式審核申請表及證明文件，導致處理時間較長及牌照人員工作量沉重。 - 申請文件多以 PDF、JPG、PNG 等非結構化格式提交，關鍵資料難以一致地抽取及輸入至現有牌照系統。 - 人手核對及資料驗證較易出現錯漏，影響整體牌照審批質素及效率。 - 部分申請以紙本遞交，涉及手寫申請表格、設計圖則及公司證明等；職員需逐份掃描存檔並人手輸入系統，工序繁複。 - 因資料類型繁多及格式不一，部門需以書面或電話跟進更改細節及催促補交文件；評審及轉介流程亦涉及多重人手核對、退回\/補交、再由不同職級人員覆核及轉介，申請高峯期易造成個案積壓。","challenges_sc":"- 现时牌照申请主要以人手方式审核申请表及证明文件，导致处理时间较长及牌照人员工作量沉重。 - 申请文件多以 PDF、JPG、PNG 等非结构化格式提交，关键资料难以一致地抽取及输入至现有牌照系统。 - 人手核对及资料验证较易出现错漏，影响整体牌照审批质素及效率。 - 部分申请以纸本递交，涉及手写申请表格、设计图则及公司证明等；职员需逐份扫描存档并人手输入系统，工序繁复。 - 因资料类型繁多及格式不一，部门需以书面或电话跟进更改细节及催促补交文件；评审及转介流程亦涉及多重人手核对、退回\/补交、再由不同职级人员覆核及转介，申请高峰期易造成个案积压。","outcomes_en":"Increase efficiency and minimize manual processing.","outcomes_tc":"提高效率並最大限度地減少人手處理時間。","outcomes_sc":"提高效率并最大限度地减少人手处理时间。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0326","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0326","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0326"},{"title_en":"AI Solutions for Document Management and Processing for Knowledge Management System (KMS)","title_tc":"面向知識管理系統（KMS）的文件管理和處理人工智能解決方案","title_sc":"面向知识管理系统（KMS）的文件管理和处理人工智能解决方案","challenges_en":"The department has set up an internal Knowledge Management System (KMS) using a commercial software to facilitate knowledge sharing. At present, the KMS contains over 10,000 documents comprising different modules of documents including registration cases, training materials and guidelines of various services. Under the existing operation, the hardcopy documents have to be scanned before uploading to the database for search and retrieval by the users. As the KMS only supports exact-match searches and has limited search functionality, the users may need to spend much time to dig out relevant cases. While there are case summaries available in KMS for quick reference, currently all case summaries are prepared manually. Given these challenges, the department would like to explore adoption of AI for the KMS.","challenges_tc":"部門已使用商業軟體建立了內部知識管理系統（KMS），以促進知識共享。目前，KMS包含超過10,000份文件，涵蓋註冊案例、培訓資料和各類服務指南等不同類型。在現有資料操作模式下，紙本文件必須先掃描才能上傳至資料庫，以供使用者搜尋和檢索。由於KMS僅支援精確匹配搜索，搜尋功能有限，用戶可能需要花費大量時間尋找相關案例。雖然KMS中提供了案例摘要供快速參考，但目前所有案例摘要均由人工編寫。有鑑於這些挑戰，部門希望探索在KMS中應用人工智能技術。","challenges_sc":"部门已使用商业软体建立了内部知识管理系统（KMS），以促进知识共享。目前，KMS包含超过10,000份文件，涵盖注册案例、培训资料和各类服务指南等不同类型。在现有资料操作模式下，纸本文件必须先扫描才能上传至资料库，以供使用者搜寻和检索。由于KMS仅支援精确匹配搜索，搜寻功能有限，用户可能需要花费大量时间寻找相关案例。虽然KMS中提供了案例摘要供快速参考，但目前所有案例摘要均由人工编写。有鉴于这些挑战，部门希望探索在KMS中应用人工智能技术。","outcomes_en":"Expected to enhance operational efficiency and save manual efforts.","outcomes_tc":"預計將提高營運效率並節省人力成本。","outcomes_sc":"预计将提高营运效率并节省人力成本。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0324","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0324","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0324"},{"title_en":"Rostering tools","title_tc":"排更工具","title_sc":"排更工具","challenges_en":"The department manages a rank-based rostering method that follows a structured pattern include various shift rotations hours covering 8:30 AM to 9:30 PM from Monday to Friday, with some schedules extending to Saturday. Specific split-week patterns are also used to ensure that each staff member completes 88 working hours every fortnight.Although the department regularly updates the roster to accommodate changes, the lack of a centralised online platform means there is no real-time visibility for the staff members. At present, updates are managed via online calendar, heavy manual conversion of data from Excel spreadsheets, which is time-consuming and prone to error.","challenges_tc":"The department manages a rank-based rostering method that follows a structured pattern include various shift rotations hours covering 8:30 AM to 9:30 PM from Monday to Friday, with some schedules extending to Saturday. Specific split-week patterns are also used to ensure that each staff member completes 88 working hours every fortnight.Although the department regularly updates the roster to accommodate changes, the lack of a centralised online platform means there is no real-time visibility for the staff members. At present, updates are managed via online calendar, heavy manual conversion of data from Excel spreadsheets, which is time-consuming and prone to error.","challenges_sc":"The department manages a rank-based rostering method that follows a structured pattern include various shift rotations hours covering 8:30 AM to 9:30 PM from Monday to Friday, with some schedules extending to Saturday. Specific split-week patterns are also used to ensure that each staff member completes 88 working hours every fortnight.Although the department regularly updates the roster to accommodate changes, the lack of a centralised online platform means there is no real-time visibility for the staff members. At present, updates are managed via online calendar, heavy manual conversion of data from Excel spreadsheets, which is time-consuming and prone to error.","outcomes_en":"The department expects to implement a comprehensive system capable of generating monthly rosters for all staff. This solution must display real-time changes following supervisor approval, thereby streamlining administrative tasks, and ensuring accuracy and effectiveness.","outcomes_tc":"The department expects to implement a comprehensive system capable of generating monthly rosters for all staff. This solution must display real-time changes following supervisor approval, thereby streamlining administrative tasks, and ensuring accuracy and effectiveness.","outcomes_sc":"The department expects to implement a comprehensive system capable of generating monthly rosters for all staff. This solution must display real-time changes following supervisor approval, thereby streamlining administrative tasks, and ensuring accuracy and effectiveness.","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0313","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0313","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0313"},{"title_en":"Enhancing Public Enquiry Services with Generative AI Voicebot System","title_tc":"以生成式人工智能語音服務系統提升公眾查詢服務","title_sc":"以生成式人工智能语音服务系统提升公众查询服务","challenges_en":"The department currently handles a large volume of public enquiries through traditional channels such as service counters, hotlines, and in-person visits. These methods are labour-intensive, constrained by operating hours and staff availability, and often result in waiting times for the public.The department is seeking to deploy interactive kiosks equipped with an embedded generative AI Voicebot System (VS) to enhance response efficiency, optimise manpower utilisation, and provide 24\/7 self-service access to accurate scheme-related information.","challenges_tc":"The department currently handles a large volume of public enquiries through traditional channels such as service counters, hotlines, and in-person visits. These methods are labour-intensive, constrained by operating hours and staff availability, and often result in waiting times for the public.The department is seeking to deploy interactive kiosks equipped with an embedded generative AI Voicebot System (VS) to enhance response efficiency, optimise manpower utilisation, and provide 24\/7 self-service access to accurate scheme-related information.","challenges_sc":"The department currently handles a large volume of public enquiries through traditional channels such as service counters, hotlines, and in-person visits. These methods are labour-intensive, constrained by operating hours and staff availability, and often result in waiting times for the public.The department is seeking to deploy interactive kiosks equipped with an embedded generative AI Voicebot System (VS) to enhance response efficiency, optimise manpower utilisation, and provide 24\/7 self-service access to accurate scheme-related information.","outcomes_en":"The solution aims to implement a Voicebot System (VS) by leveraging generative artificial intelligence (AI) technology, including retrieval-augmented generation (RAG), natural language processing (NLP), voice synthesis\/recognition, and a realistic human avatar, to handle public enquiries efficiently and accurately.The system will support multilingual interactions, fallback to existing NLP QnA logic, enable real-time staff assistance, and ensure scalability for future web-based or tablet deployment, thereby enhancing accessibility, reducing operational burden, and delivering a modern, engaging self-service experience.","outcomes_tc":"The solution aims to implement a Voicebot System (VS) by leveraging generative artificial intelligence (AI) technology, including retrieval-augmented generation (RAG), natural language processing (NLP), voice synthesis\/recognition, and a realistic human avatar, to handle public enquiries efficiently and accurately.The system will support multilingual interactions, fallback to existing NLP QnA logic, enable real-time staff assistance, and ensure scalability for future web-based or tablet deployment, thereby enhancing accessibility, reducing operational burden, and delivering a modern, engaging self-service experience.","outcomes_sc":"The solution aims to implement a Voicebot System (VS) by leveraging generative artificial intelligence (AI) technology, including retrieval-augmented generation (RAG), natural language processing (NLP), voice synthesis\/recognition, and a realistic human avatar, to handle public enquiries efficiently and accurately.The system will support multilingual interactions, fallback to existing NLP QnA logic, enable real-time staff assistance, and ensure scalability for future web-based or tablet deployment, thereby enhancing accessibility, reducing operational burden, and delivering a modern, engaging self-service experience.","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0312","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0312","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0312"},{"title_en":"Potential enhancements for the IT system with the use of artificial intelligence","title_tc":"資訊科技系統應用人工智能的潛在優化方案","title_sc":"资讯科技系统应用人工智能的潜在优化方案","challenges_en":"1. We runs training programmes and organizes a variety of music promotional activities. For recruitment of some training programmes, qualified applicants to recruitment for training programmes will be invited to attend an Admission Test which comprises a simple Music Aptitude Test and an interview. For recruitment of some music activities, audition video will be submitted in the online application. Intensive man power is required during these recruitment period.2. On completion of training programmes, online questionnaire would be sent to trainees. The result of the questionnaires need to be analysis manually. There is IT system to support the management of business operations for staff including on-line recruitment of music training courses and music camp. The system also provides e-Services to the public including online course application, online payment and trainee portal. Manual process is required to input Admission Test result into the system.3. There is a portal page to provide information and promote training programmes and music activities, enhancing IT system and portal page with the use of artificial intelligence is required.","challenges_tc":"1. 我們舉辦培訓課程，並組織各類音樂推廣活動。 部分培訓課程的招生工作中，合資格申請人須參加入學測驗，內容包括簡單的音樂能力測試及面試。部分音樂活動的招生則須於網上申請時提交試演影片。上述招生期間需大量人手支援。培訓課程完成後，將向學員發出網上問卷，並須以人手方式分析問卷結果。2. 現有資訊科技系統支援員工日常業務管理，包括音樂培訓課程及音樂營的網上招生。系統亦向公眾提供電子服務，包括網上報名、網上繳費及學員專頁。但入學測驗結果仍須以人手輸入系統。 3. 另設有入口網站，提供資訊及推廣培訓課程及音樂活動，須利用人工智能技術加強資訊科技系統及入口網站的功能。","challenges_sc":"1. 我们举办培训课程，并组织各类音乐推广活动。 部分培训课程的招生工作中，合资格申请人须参加入学测验，内容包括简单的音乐能力测试及面试。部分音乐活动的招生则须于网上申请时提交试演影片。上述招生期间需大量人手支援。培训课程完成后，将向学员发出网上问卷，并须以人手方式分析问卷结果。2. 现有资讯科技系统支援员工日常业务管理，包括音乐培训课程及音乐营的网上招生。系统亦向公众提供电子服务，包括网上报名、网上缴费及学员专页。但入学测验结果仍须以人手输入系统。 3. 另设有入口网站，提供资讯及推广培训课程及音乐活动，须利用人工智能技术加强资讯科技系统及入口网站的功能。","outcomes_en":"1. For audition video submitted during recruitment of music activities, apply AI to assess intonation, rhythm, etc. and generate rating.2. Introduce AI tools to support Aptitude Test and Interview for E1 music course admission. 2.1 AI Tools for Aptitude Test with Audio analysis software on Pitch detection, Rhythm analysis and Tone quality, tools can i. Tonal Memory Test: AI plays melodic patterns; applicant sings them back ii. Rhythm Echo Test: AI claps patterns; applicant claps them back iii. Pitch Discrimination: AI plays two notes; applicant identifies if second is higher\/lower 2.2 AI to provide visual analysis of the applicant’s physical requirements for musical performance, assisting examiners in assessing course suitability.3. Use AI tools to help trainees improving their skills and providing support while they are practicing. AI tracks improvement in Accuracy (fewer wrong notes over time), Speed (tempo increases) and Consistency (less variation between attempts).4. Use of AI to analyse and generate summaries of questionnaire to response from attended music course trainee.5. AI Chatbot on the portal page to handle FAQs. Recommend and promote training programmes and music activities. Answer with voice over is required.","outcomes_tc":"1. 於音樂活動招生期間提交之試演影片，應應用人工智能技術分析音準、節奏等表現，並生成評分。 2. 引入人工智能工具支援 E1 音樂課程入學測驗及面試。  2.1 入學測驗人工智能工具：利用音頻分析軟件進行音高偵測、節奏分析及音色質素評估，工具包括：  i. 音感記憶測試：人工智能播放旋律片段，申請人須唱回旋律。  ii. 節奏模仿測試：人工智能拍擊節奏，申請人須拍擊模仿。 iii. 音高辨別測試：人工智能播放兩個音符，申請人須辨別第二音符是否較高或較低。  2.2 人工智能提供申請人演奏體能要求之視覺化分析，以協助考官評估課程適合性。3. 應用人工智能工具協助學員提升技巧，並於練習過程中提供支援。人工智能追蹤學員在準確度（錯音逐步減少）、速度（節奏逐步加快）及一致性（多次嘗試間差異減少）方面之進步。 4. 應用人工智能分析並生成音樂課程學員問捲回應之摘要。5. 於入口網站設置人工智能聊天機械人，處理常見問題，並推薦及推廣培訓課程及音樂活動。回覆須配合語音播報功能。","outcomes_sc":"1. 于音乐活动招生期间提交之试演影片，应应用人工智能技术分析音准、节奏等表现，并生成评分。 2. 引入人工智能工具支援 E1 音乐课程入学测验及面试。  2.1 入学测验人工智能工具：利用音频分析软件进行音高侦测、节奏分析及音色质素评估，工具包括： i. 音感记忆测试：人工智能播放旋律片段，申请人须唱回旋律。  ii. 节奏模仿测试：人工智能拍击节奏，申请人须拍击模仿。  iii. 音高辨别测试：人工智能播放两个音符，申请人须辨别第二音符是否较高或较低。  2.2 人工智能提供申请人演奏体能要求之视觉化分析，以协助考官评估课程适合性。 3. 应用人工智能工具协助学员提升技巧，并于练习过程中提供支援。人工智能追踪学员在准确度（错音逐步减少）、速度（节奏逐步加快）及一致性（多次尝试间差异减少）方面之进步。 4. 应用人工智能分析并生成音乐课程学员问卷回应之摘要。 5. 于入口网站设置人工智能聊天机械人，处理常见问题，并推荐及推广培训课程及音乐活动。回复须配合语音播报功能。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0311","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0311","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0311"},{"title_en":"Virtual tours of Hong Kong Heritage Sites","title_tc":"香港文物地點虛擬導覽","title_sc":"香港文物地点虚拟导览","challenges_en":"The proposed project aims to produce virtual tours for 12 items of Hong Kong heritage sites using 3D technology. Historical photos, information, aerial photos, 3D models of special architectural \/ archaeological features, videos and audio guides, as well as hyper links to related sites will be embedded in the virtual tours. The end product will be uploaded to the website of the Antiquities and Monuments Office (AMO) of Development Bureau for public viewing through PC or mobile devices. Animations generated by historic photographs and 3D models will be included in the virtual tours.","challenges_tc":"計劃將挑選12項香港文物地點，以最新的三維電腦技術製作虛擬導賞，並配以歷史照片和資料，航拍照片，展示特色建築或考古元素的三維模型，影像及語音導賞，以及其他相關網站的超連結。虛擬導賞完成後會上載發展局古物古蹟辦事處網頁方便市民以電腦或手提裝置瀏覽。虛擬導賞包括由歷史照片產生的動畫和 3D 模型。","challenges_sc":"计划将挑选12项香港文物地点，以最新的三维电脑技术制作虚拟导赏，并配以历史照片和资料，航拍照片，展示特色建筑或考古元素的三维模型，影像及语音导赏，以及其他相关网站的超连结。虚拟导赏完成后会上载发展局古物古迹办事处网页方便市民以电脑或手提装置浏览。虚拟导赏包括由历史照片产生的动画和 3D 模型。","outcomes_en":"Virtual tours could enhance the interest of the public and tourists on heritage sites.","outcomes_tc":"虛擬導賞可望提升市民及遊客對文物地點的興趣。","outcomes_sc":"虚拟导赏可望提升市民及游客对文物地点的兴趣。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0309","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0309","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0309"},{"title_en":"Deployment of SUA for Shotcreting in Slope Stabilization Work","title_tc":"探索小型無人機噴射混凝土技術於緊急斜坡復修工程的應用","title_sc":"探索小型无人机喷射混凝土技术于紧急斜坡复修工程的应用","challenges_en":"The Department is responsible for maintaining the integrity of the road network. In the event of emergency landslides occurring in roadside slopes, conventional mitigation methods are labor-intensive and pose safety risks to workers. Therefore, we wish to explore the use of Small Unmanned Aircraft (SUA) for shotcreting to expedite slope stabilization work, shorten road-closure periods, and enhance site safety during emergency response operations.","challenges_tc":"本署一直致力保持道路網在完好及安全狀況。一旦路邊斜坡發生緊急山泥傾瀉，傳統的斜坡復修方法不僅需要大量人力，還會對工作人員構成安全風險。因此，我們希望探索使用小型無人機進行噴射混凝土作業，提升斜坡穩定工作的效率，縮短道路封閉時間，並保障緊急應變行動期間的工地安全。","challenges_sc":"本署一直致力保持道路网在完好及安全状况。一旦路边斜坡发生紧急山泥倾泻，传统的斜坡复修方法不仅需要大量人力，还会对工作人员构成安全风险。因此，我们希望探索使用小型无人机进行喷射混凝土作业，提升斜坡稳定工作的效率，缩短道路封闭时间，并保障紧急应变行动期间的工地安全。","outcomes_en":"The use of SUA for shotcreting is expected to expedite slope stabilization and mitigation efforts during emergency landslides. By leveraging advanced drone technology, concrete can be applied with increased efficiency to the target area, reducing the need for labour deployment in hazardous conditions and thereby enhancing the safety of site workers. Overall, this initiative is expected to safeguard the safety of workers and enhance the efficiency of restoration work.","outcomes_tc":"小型無人機噴射混凝土的應用可提升緊急滑坡期間的路邊斜坡穩定與搶險效率。透過先進的無人機技術，可以更高效精準地將混凝土噴灑到目標區域，減少在危險環境下部署人員的需求，從而提升現場工作人員的安全性。總體而言，這項技術有望在緊急情況下保障工作人員安全及提升復修效率。","outcomes_sc":"小型无人机喷射混凝土的应用可提升紧急滑坡期间的路边斜坡稳定与抢险效率。透过先进的无人机技术，可以更高效精准地将混凝土喷洒到目标区域，减少在危险环境下部署人员的需求，从而提升现场工作人员的安全性。总体而言，这项技术有望在紧急情况下保障工作人员安全及提升复修效率。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0307","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0307","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0307"},{"title_en":"Smart Quantity Take-off","title_tc":"智慧工程量化估算","title_sc":"智慧工程量化估算","challenges_en":"Construction quantity take-off are essential in different construction stages, e.g. cost estimation, tendering, final account and etc. Traditional manual methods are time-consuming and prone to human error. Modern workflows increasingly leverage drawings and BIM models, which offer rich data for automated quantity extraction and calculation.The development aims to leverage artificial intelligence (AI), machine learning, and related technologies to automate repetitive tasks, improve accuracy, and enabling more efficient, ultimately streamlining the measurement process. The calculation shall meet the measurement rules of Hong Kong Standard Method of Measurement of Building Works – Fourth \/ Fifth Edition (HKSMM4 \/ HKSMM5).","challenges_tc":"工程量計算在成本估算、招標、竣工結算等不同施工階段至關重要。傳統的人工方法既耗時又容易出現人為錯誤。現代工作流程越來越多地利用圖紙和BIM模型，這些模型為自動化工程量提取和計算提供了豐富的數據。本服務需求旨在利用人工智慧 (AI)、機器學習和相關技術，實現重複性任務的自動化，提高準確性，提高效率，最終簡化測量流程。計算應符合《香港建築工程標準測量方法》第四版\/第五版 (HKSMM4\/HKSMM5) 的測量規則。","challenges_sc":"工程量计算在成本估算、招标、竣工结算等不同施工阶段至关重要。传统的人工方法既耗时又容易出现人为错误。现代工作流程越来越多地利用图纸和BIM模型，这些模型为自动化工程量提取和计算提供了丰富的数据。本服务需求旨在利用人工智慧 (AI)、机器学习和相关技术，实现重复性任务的自动化，提高准确性，提高效率，最终简化测量流程。计算应符合《香港建筑工程标准测量方法》第四版\/第五版 (HKSMM4\/HKSMM5) 的测量规则。","outcomes_en":"To automate the processes of quantity take-off using AI, machine learning and related technologies.","outcomes_tc":"利用人工智慧、機器學習和相關技術實現工程量計算過程的自動化。","outcomes_sc":"利用人工智慧、机器学习和相关技术实现工程量计算过程的自动化。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0293","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0293","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0293"},{"title_en":"Online Queue System for e-Submission","title_tc":"線上排隊系統","title_sc":"线上排队系统","challenges_en":"To control website traffic surges by offloading visitors to an online queue, the department is looking for a solution about virtual waiting room service for the project.Estimated that there will be about 10,000 applications through e-submission at 1st year and 200,000 applications in long run.","challenges_tc":"為了透過將訪客轉移到線上排隊來控制網站流量激增，該部門正在尋找虛擬等候室服務的解決方案。預計第一年將有約1萬份申請透過電子提交，長期將有20萬份申請。","challenges_sc":"为了透过将访客转移到线上排队来控制网站流量激增，该部门正在寻找虚拟等候室服务的解决方案。预计第一年将有约1万份申请透过电子提交，长期将有20万份申请。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0129","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0129","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0129"},{"title_en":"Online game application for promotion","title_tc":"用於推廣的線上遊戲","title_sc":"用于推广的线上游戏","challenges_en":"A 2D web-based game to cover all four themes of the department mascot animated short films. The web-based games should consist of multiple stages.","challenges_tc":"一款 2D 網頁遊戲，涵蓋部門吉祥物動畫短片的全部四個主題。網頁遊戲應包含多個關卡。","challenges_sc":"一款 2D 网页游戏，涵盖部门吉祥物动画短片的全部四个主题。网页游戏应包含多个关卡。","outcomes_en":"Basic requirements of the game are as follows:(i) include an introduction page with game rules and player’s selection of (a) language and (b) level of difficulty (if applicable); and(ii) the game to consist of four stages, each stage to represent one theme and lasts for about 30 seconds to 3 minutes with a result screen generated upon finishing the game. Game play duration and game speed can be adjusted by user in each game configuration file individually.(iii) the games should include mascot to interact with game characters;(vi) the game should include single and multiple player mode (up to four players) for selection at the landing page, players can play with others online at the same time. Once the player choose multiple players mode, additional characters will appear in the same game screen;(v) a storyline\/background of landing page is required to connect all games and game levels;(iv) a game certificate will appear for key in the name and download once when the player can finish all the stages.","outcomes_tc":"遊戲的基本要求如下：(i) 包含一個介紹頁面，其中包含遊戲規則以及玩家對 (a) 語言和 (b) 難度等級（如適用）的選擇；(ii) 遊戲包含四個關卡，每個關卡代表一個主題，遊戲時間約 30 秒至 3 分鐘，遊戲結束後會產生結果介面。用戶可以在每個遊戲設定檔中單獨調整遊戲時長和遊戲速度。(iii) 遊戲應包含部門吉祥物，以便與遊戲角色互動；(vi) 遊戲登陸頁面應提供單人和多人遊戲模式（最多四人）供玩家選擇，玩家可以同時與其他玩家在線遊戲。玩家選擇多人遊戲模式後，其他角色將出現在同一個遊戲畫面中；(v) 登陸頁面需要有故事情節\/背景，以連接所有遊戲和遊戲關卡；(iv) 當玩家完成所有階段時，將出現一個遊戲證書，供玩家在名稱中鍵入並下載一次。","outcomes_sc":"游戏的基本要求如下：(i) 包含一个介绍页面，其中包含游戏规则以及玩家对 (a) 语言和 (b) 难度等级（如适用）的选择；(ii) 游戏包含四个关卡，每个关卡代表一个主题，游戏时间约 30 秒至 3 分钟，游戏结束后会产生结果介面。用户可以在每个游戏设定档中单独调整游戏时长和游戏速度。(iii) 游戏应包含部门吉祥物，以便与游戏角色互动；(vi) 游戏登陆页面应提供单人和多人游戏模式（最多四人）供玩家选择，玩家可以同时与其他玩家在线游戏。玩家选择多人游戏模式后，其他角色将出现在同一个游戏画面中；(v) 登陆页面需要有故事情节\/背景，以连接所有游戏和游戏关卡；（iv）当玩家完成所有阶段时，将出现一个游戏证书，供玩家在名称中键入并下载一次。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0128","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0128","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0128"},{"title_en":"Exhibition Robot for educational\/promotional use","title_tc":"用於教育\/宣傳的展覽機器人","title_sc":"用于教育\/宣传的展览机器人","challenges_en":"The department has been organising publicity and public education programmes. We wish to produce a robot for educational\/promotional use.The robot shall be engaged in activities such as roadshows and school tours to interact with students or other audiences.","challenges_tc":"部門一直在組織宣傳和公眾教育活動。我們希望生產一款用於教育\/宣傳的機器人。該機器人將參與路演和學校參觀等活動，與學生或其他觀眾互動。","challenges_sc":"部门一直在组织宣传和公众教育活动。我们希望生产一款用于教育\/宣传的机器人。该机器人将参与路演和学校参观等活动，与学生或其他观众互动","outcomes_en":"Wish list for the Robot1. move freely (360 degrees)2. talk and interact with its audience3. be controlled remotely4. have an in-built projector","outcomes_tc":"機器人需求清單1. 自由移動（360度）2. 與觀眾對話互動3. 可遠端控制4. 內置投影儀","outcomes_sc":"机器人需求清单1. 自由移动（360度）2. 与观众对话互动3. 可远端控制4. 内置投影仪","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0127","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0127","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0127"},{"title_en":"OCR of Scanned Document & Automation of Document Vetting","title_tc":"掃描文件OCR識別及文件審核自動化","title_sc":"扫描文件OCR识别及文件审核自动化","challenges_en":"OCR of Scanned Document - High accuracy on document which contains both English and Chinese characters- Transcribe handwritten document into typed fontAutomation of Document Vetting- Extract some target data from scanned documente.g. Case No., Document Name, Name of Applicants","challenges_tc":"掃描文件OCR識別- 高精度辨識包含中英文的文檔- 將手寫文件轉錄為列印字體文件審核自動化- 從掃描文件中提取部分目標數據例如：檔案編號、文件名稱、申請人姓名","challenges_sc":"扫描文件OCR识别- 高精度辨识包含中英文的文档- 将手写文件转录为列印字体文件审核自动化- 从扫描文件中提取部分目标数据例如：档案编号、文件名称、申请人姓名","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0120","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0120","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0120"},{"title_en":"Implementation of augmented reality in a public education centre","title_tc":"於公共教育中心應用擴增實境技術","title_sc":"于公共教育中心应用扩增实境技术","challenges_en":"1. Design\/Implementation\/Maintenance of augmented reality in a public education centre2. Design\/Implementation\/Maintenance of virtual guided tour in a public education centre","challenges_tc":"1. 設計\/實施\/維護擴增實境技術於公共教育中心2. 設計\/實施\/維護一個虛擬導覽於公共教育中心","challenges_sc":"1. 设计\/实施\/维护扩增实境技术于公共教育中心2. 设计\/实施\/维护一个虚拟导览于公共教育中心","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0119","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0119","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0119"},{"title_en":"Drainage Inspection with A.I. Technologies","title_tc":"利用人工智能技術進行排水系統檢查","title_sc":"利用人工智能技术进行排水系统检查","challenges_en":"As far as the above ground external drainage system (external drainage system) is concerned, they are generally built in congested, confined space such as enclosed light well or re-entrant of buildings, very often with limited accessibility and visibility.Officers or appointed consultants sometimes need to conduct inspections from afar on street level, roof or common areas from adjacent buildings. It is not only time consuming but the photos taken are also often distorted with tilted angles or blocked by obstacles.In some occasions, the drainage defects are identified upon the erection of scaffolding only. In order to enhance the efficiency of default works for external drainage system, the department is now seeking I&T companies to conduct inspecting the external drainage system by UAS or robotic devices with Artificial Intelligence (A.I.) technologies.","challenges_tc":"就地上外部排水系統（外部排水系統）而言，它們通常建在擁擠、密閉的空間內，例如封閉的採光井或建築物的凹口，這些空間往往難以通行和能見度有限。有時，官員或委任顧問需要從街道、屋頂或相鄰建築物的公共區域進行遠距離檢查。這不僅耗時，而且拍攝的照片經常因角度傾斜而變形或被障礙物遮擋。有時，僅在搭建棚架後才能發現排水缺陷。為了提高外部排水系統預設工程的效率，該部門現正尋求創新科技公司，利用無人機系統或搭載人工智能 (A.I.) 技術的機械人裝置進行外部排水系統檢查。","challenges_sc":"就地上外部排水系统（外部排水系统）而言，它们通常建在拥挤、密闭的空间内，例如封闭的采光井或建筑物的凹口，这些空间往往难以通行和能见度有限。有时，官员或委任顾问需要从街道、屋顶或相邻建筑物的公共区域进行远距离检查。这不仅耗时，而且拍摄的照片经常因角度倾斜而变形或被障碍物遮挡。有时，仅在搭建棚架后才能发现排水缺陷。为了提高外部排水系统预设工程的效率，该部门现正寻求创新科技公司，利用无人机系统或搭载人工智能 (A.I.) 技术的机械人装置进行外部排水系统检查。","outcomes_en":"To find I&T companies to see whether there is any technologies with A.I. to help the department for conducting the inspections to enhance the efficiency of default works for external drainage system.","outcomes_tc":"尋找創新科技公司，了解是否有任何搭載人工智能的技術可以幫助部門進行檢查，從而提高外部排水系統預設工程的效率。","outcomes_sc":"寻找创新科技公司，了解是否有任何搭载人工智能的技术可以帮助部门进行检查，从而提高外部排水系统预设工程的效率。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0106","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0106","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0106"},{"title_en":"Request for E-attendance Solution","title_tc":"電子考勤系統","title_sc":"电子考勤系统","challenges_en":"Current Environment DescriptionCurrently all staffs need to sign-in\/sign-out a paper log book to record their attendanceTeam manager need to review the log book to ensure staffs have signed correctly and prevent faked recordContract staffs need to input their attendance in a Record System at the end of each month.Team manager may make reference of log book to approve staffs’ input in Record System.Problems and LimitationsStaffs’ effort to sign log book and input Record System is duplicated.Handwritten logbook is difficult for team manager to cross check when approving contract staffs timesheet.Log books do not have backup. It could be lost or damaged. Also it occupied physical spaces for archive.All teammates can access the log book anytime and there is no clocking system. Fake or late signing is possible.","challenges_tc":"目前環境描述:目前，所有員工都需要在紙本考勤簿上簽到\/簽退以記錄出勤情況。團隊經理需要審核考勤簿，確保員工簽名正確，防止偽造記錄。而合約工需要在每個月月尾將出勤記錄輸入記錄系統。團隊經理可以參考考勤簿來批准員工在記錄系統中的輸入。問題與局限性:員工在簽到\/簽退過程中重複工作。團隊經理在核准合約工的工時表時，難以核對手寫考勤簿。考勤簿沒有備份，容易遺失或損壞，而且佔用了實體空間。所有團隊成員都可以隨時存取考勤簿，並且沒有考勤系統，偽造或遲到的簽名是可能的。","challenges_sc":"目前环境描述:目前，所有员工都需要在纸本考勤簿上签到\/签退以记录出勤情况。团队经理需要审核考勤簿，确保员工签名正确，防止伪造记录。而合约工需要在每个月月尾将出勤记录输入记录系统。团队经理可以参考考勤簿来批准员工在记录系统中的输入。问题与局限性:员工在签到\/签退过程中重复工作。团队经理在核准合约工的工时表时，难以核对手写考勤簿。考勤簿没有备份，容易遗失或损坏，而且占用了实体空间。所有团队成员都可以随时存取考勤簿，并且没有考勤系统，伪造或迟到的签名是可能的。","outcomes_en":"The proposed system will support all staffs’ clock-in\/clock-out process.The effort for staffs to input to Record System should be reducedClean designed report will be sent to team managers to ease timesheet review.The new system should be able to backup daily and stored in electronic format.Staffs can clock-in\/clock-out in any office that in different locationThe new system should have precaution to fake and late signingCompatible with shift duty and flexible working hours","outcomes_tc":"建議的系統將​​支援所有員工的簽到\/簽退流程。應減少員工輸入記錄系統的工作量。簡潔的報告將發送給團隊經理，方便他們審核工時表。新系統應能夠每日備份並以電子格式儲存。員工可以在任何不同地點的辦公室打卡上下班。新系統應具備防偽簽到及遲簽功能。相容於輪班制和彈性工作時間。","outcomes_sc":"建议的系统将​​支援所有员工的签到\/签退流程。应减少员工输入记录系统的工作量。简洁的报告将发送给团队经理，方便他们审核工时表。新系统应能够每日备份并以电子格式储存。员工可以在任何不同地点的办公室打卡上下班。新系统应具备防伪签到及迟签功能。相容于轮班制和弹性工作时间。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0105","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0105","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0105"},{"title_en":"A Chat Box for the mental health promotion and public education","title_tc":"心理健康推廣及公眾教育聊天室","title_sc":"心理健康推广及公众教育聊天室","challenges_en":"The Government implements an ongoing mental health promotion and public education program. The program aims to eliminate public discrimination against people with mental health needs through education, ultimately achieving the goal of building a mentally friendly society. The department plans to set up chat rooms to assist people in need in obtaining support.","challenges_tc":"政府持續推行精神健康推廣和公眾教育計劃，旨在通過教育，消除公眾對有精神健康需要人士的歧視，最終達到建立一個精神健康友善社會的目標。部門計劃設立聊天室以協助有需要人士獲得支援。","challenges_sc":"政府推行持续的精神健康推广和公众教育计划，旨在通过教育，消除公众对有精神健康需要人士的歧视，最终达到建立一个精神健康友善社会的目标。部门计划设立聊天室以协助有需要人士获得支援。","outcomes_en":"Those in need can receive support and assistance from Chat Box","outcomes_tc":"有需要人士可獲得支援及協助","outcomes_sc":"有需要人士可获得支援及协助","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0097","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0097","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0097"},{"title_en":"Digitalized\/robotic storage management system","title_tc":"數位化\/機器人倉儲管理系統","title_sc":"数位化\/机器人仓储管理系统","challenges_en":"To perform our diversified job nature, the department spent lots of space for storage use. Considering the scarcity of space and the expanding operational need, we would like to introduce digitalized\/robotic storage management system to maximize the storage capacity. The size of our storage rooms are only several hundred feet square and our items are relatively small. This system, depends on the complexity and other constraints, may be applied to different places.","challenges_tc":"為了滿足我們多元化的工作性質，部門佔用了大量空間用於倉儲。考慮到空間的稀缺性和不斷增長的營運需求，我們希望引入數位化\/機器人倉儲管理系統，以最大限度地提高倉儲容量。我們的儲藏室面積只有幾百平方英尺，而且我們的物品相對較小。該系統可能會根據複雜程度和其他限制條件應用於不同的地方。","challenges_sc":"为了满足我们多元化的工作性质，部门占用了大量空间用于仓储。考虑到空间的稀缺性和不断增长的营运需求，我们希望引入数位化\/机器人仓储管理系统，以最大限度地提高仓储容量。我们的储藏室面积只有几百平方英尺，而且我们的物品相对较小。该系统可能会根据复杂程度和其他限制条件应用于不同的地方。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0096","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0096","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0096"},{"title_en":"Electronic Ticketing and Event Management Integrated Service Platform","title_tc":"電子票券及活動管理綜合服務平台","title_sc":"电子票券及活动管理综合服务平台","challenges_en":"We expect the Electronic Ticketing and Event Management Integrated Service Platform to provide the following functionalities in order to realise the goals of paperless ticketing and using e-tickets for event admission:- Purchase tickets online through a mobile application\/website;Support multiple payment methods or the use of discount coupons for ticket purchases;Upon completion of a successful order, the system will generate and send a QR code ticket to the customer;Depending on the type of event, check-in can be made by scanning the e-ticket with a scanner or through redemption of tickets at kiosks\/ terminals\/ on-site support staff;e-ticket transfer function to allow gifting event tickets to others, enabling event organisers to allocate tickets to specific groups, thereby eliminating the complex process of converting electronic tickets into paper tickets for distribution; andFacilitate the implementation of electronic vouchers or customer rewards programme provided by exhibitors, where customers can scan QR codes to receive and redeem rewards.In addition to the above functions, we also hope to utilise the system to manage ticket inventory, improve operational efficiency through data analysis, reporting, and dashboards, and enhance the experience for exhibitors and customers.Other event management applications include:Online reservations, providing options for reserving time slots and setting quota limits;Process applications for awards, supporting multiple awards categories and upload of documents or materials in various formats such as zip, pdf or jpeg and able to store large files;Event registration, supporting a large number of online applications and able to handle high traffic loads; andRSVP event registration with features including event invitation and registration, pre-event notification, QR code verification, check-in, etc.","challenges_tc":"我們期望電子票券及活動管理綜合服務平台能夠提供以下功能，以落實票務安排邁向無紙化、憑電子票掃碼入場等目標：通過流動應用程式\/網站於網上購票支援多種付款方式，或使用折價券購買門票訂購成功之後，由系統生成並發送二維碼電子票給客戶。根據不同類型的展覽，可選擇通過讀取機掃碼入場，或通過換票設備或現場工作人員協助換票轉贈票功能讓票券贈送他人，以便活動策劃人分配票券予特定羣組，省去將電子票兌換成紙質票再分發的繁複過程讓參展商提供電子優惠券或活動獎賞計劃，顧客掃描二維碼以獲取和兌換獎勵除了上述功能外，我們亦希望利用系統，協助活動主辦方／合作伙伴／商戶處理票券庫存，透過數據分析、報表及儀錶板進行資訊化管理，提升活動管理效率，為參展商、顧客帶來更好的體驗。其他活動管理的應用方案： 網上預約，提供預約時段，設定名額限制等選項比賽報名，支援多個參賽組別、能支援以 zip \/ pdf \/ jpeg 等格式上載作品；並能儲存大容量檔案活動報名，支援大量網上申請，能應對高流量訪問RSVP 活動預約登記，支援邀請函發送、登記活動、出席提醒、二維碼驗證身份及簽到","challenges_sc":"我们期望电子票券及活动管理综合服务平台能够提供以下功能，以落实票务安排迈向无纸化、凭电子票扫码入场等目标：通过流动应用程式\/网站于网上购票支援多种付款方式，或使用折价券购买门票订购成功之后，由系统生成并发送二维码电子票给客户。根据不同类型的展览，可选择通过读取机扫码入场，或通过换票设备或现场工作人员协助换票转赠票功能让票券赠送他人，以便活动策划人分配票券予特定群组，省去将电子票兑换成纸质票再分发的繁复过程让参展商提供电子优惠券或活动奖赏计划，顾客扫描二维码以获取和兑换奖励除了上述功能外，我们亦希望利用系统，协助活动主办方／合作伙伴／商户处理票券库存，透过数据分析、报表及仪表板进行资讯化管理，提升活动管理效率，为参展商、顾客带来更好的体验。其他活动管理的应用方案： 网上预约，提供预约时段，设定名额限制等选项比赛报名，支援多个参赛组别、能支援以 zip \/ pdf \/ jpeg 等格式上载作品；并能储存大容量档案活动报名，支援大量网上申请，能应对高流量访问RSVP 活动预约登记，支援邀请函发送、登记活动、出席提醒、二维码验证身份及签到","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0201","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0201","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0201"},{"title_en":"Registration and Access Control System for Restricted Area","title_tc":"限制區域登記及出入控制系統","title_sc":"限制区域登记及出入控制系统","challenges_en":"1. The proposed Registration and Access Control System for restricted area will have the registration information for personnel. When the visitor arrives at the area, the operator has to check his\/her personal particular manually, and then hands over an physical access card to the visitor. The visitor uses the access card to access the approved restricted zones.Challenges: Admission procedure for personnel is largely manual. Access to restricted zones depends on physical access cards.2. The proposed RACS will have the registration information for the vehicle. When the vehicle arrives the restricted area, the operator and security guard have to check the car plate with their eyes and then crosscheck with the system, in order to decide whether to let the vehicle in.Challenges: Admission procedure for vehicles is largely manual.","challenges_tc":"1. 限制區域登記及出入控制系統將包含人員登記資料。當訪客到達該區域時，接待人員必須手動核對個人訊息，然後將實體出入卡交給訪客。訪客使用出入卡進入已核准的限制區域。挑戰：人員出入程序主要依賴人工辦理。限制區域的出入依賴實體卡。2. 擬建的車輛登記及出入控制系統將包含車輛登記資料。當車輛到達限制區域時，接待人員和保安人員必須目視檢查車牌，並與系統進行核對，以決定是否允許車輛進入。挑戰：車輛出入程序主要依賴人工辦理。","challenges_sc":"1. 限制区域登记及出入控制系统将包含人员登记资料。当访客到达该区域时，接待人员必须手动核对个人讯息，然后将实体出入卡交给访客。访客使用出入卡进入已核准的限制区域。挑战：人员出入程序主要依赖人工办理。限制区域的出入依赖实体卡。2. 拟建的车辆登记及出入控制系统将包含车辆登记资料。当车辆到达限制区域时，接待人员和保安人员必须目视检查车牌，并与系统进行核对，以决定是否允许车辆进入。挑战：车辆出入程序主要依赖人工办理。","outcomes_en":"Automated or system-assisted admission for personnel and vehicles to the restricted area.","outcomes_tc":"人員和車輛可以利用自動或系統輔助進入限制區域。","outcomes_sc":"人员和车辆可以利用自动或系统辅助进入限制区域。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0094","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0094","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0094"},{"title_en":"Mobile solutions for issuing fixed penal tickets onsite","title_tc":"使用流動科技於事發地點發出定額罰款通知書","title_sc":"使用流动科技于事发地点发出定额罚款通知书","challenges_en":"We are exploring mobile solutions for departments to print and issue fixed penal tickets on-site.","challenges_tc":"部門正探索有關使用流動科技以支援於事發地點即場列印及發出定額罰款通知書的應用資料。","challenges_sc":"部门正探索有关使用流动科技以支援于事发地点即场列印及发出定额罚款通知书的应用资料。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0200","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0200","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0200"},{"title_en":"Fall detection system in toilets","title_tc":"在洗手間中應用的跌倒偵測系統","title_sc":"在洗手间中应用的跌倒侦测系统","challenges_en":"The current absence of a fall detection system in toilets poses a risk to individuals who may experience falls or become motionless without immediate assistance. The lack of an automated alert mechanism makes it challenging to respond quickly in these situations. Without a fall detection system, there is an increased risk of delayed response to incidents in toilets, which can lead to serious consequences such as injuries, medical complications, or even loss of life.Additionally, the absence of automated alerts adds to the burden of manual monitoring, making it inefficient and prone to human error.","challenges_tc":"目前洗手間中沒有跌倒偵測系統，這對那些可能在沒有立即援助的情況下跌倒或變得一動不動的人構成風險。 由於缺乏自動警報機制，在這些情況下快速響應具有挑戰性。 如果沒有跌倒偵測系統，對廁所事故反應延遲的風險就會增加，這可能會導致嚴重後果，例如受傷、醫療併發症，甚至死亡。此外，缺乏自動警報增加了手動監控的負擔，使其效率低且容易出現人為錯誤。","challenges_sc":"目前洗手间中没有跌倒侦测系统，这对那些可能在没有立即援助的情况下跌倒或变得一动不动的人构成风险。 由于缺乏自动警报机制，在这些情况下快速响应具有挑战性。 如果没有跌倒侦测系统，对厕所事故反应延迟的风险就会增加，这可能会导致严重后果，例如受伤、医疗并发症，甚至死亡。此外，缺乏自动警报增加了手动监控的负担，使其效率低且容易出现人为错误。","outcomes_en":"By implementing a fall detection system in toilets, the organization aims to achieve the following outcomes:- Enhance safety and well-being: Timely detection and immediate response to falls or motionless individuals in toilets will ensure their safety and well-being.- Minimize risks: Rapid alerting of the relevant personnel will reduce the risks associated with delayed assistance, such as injuries or medical complications. - Improve operational efficiency: Automation of fall detection and alerts will streamline the monitoring process, freeing up personnel for other tasks and reducing the chance of human error.","outcomes_tc":"透過在洗手間中實施跌倒偵測系統，該組織旨在實現以下成果：- 增強安全和福祉：及時發現並立即應對廁所內跌倒或不動的人，將確保他們的安全和福祉。- 最大限度地降低風險：相關人員的快速警報將減少與延遲援助相關的風險，例如受傷或醫療併發症。- 提高營運效率：跌倒偵測和警報的自動化將簡化監控流程，使人員能夠騰出時間從事其他任務，並減少人為錯誤的可能性。","outcomes_sc":"透过在洗手间中实施跌倒侦测系统，该组织旨在实现以下成果：- 增强安全和福祉：及时发现并立即应对厕所内跌倒或不动的人，将确保他们的安全和福祉。- 最大限度地降低风险：相关人员的快速警报将减少与延迟援助相关的风险，例如受伤或医疗并发症。- 提高营运效率：跌倒侦测和警报的自动化将简化监控流程，使人员能够腾出时间从事其他任务，并减少人为错误的可能性。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0199","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0199","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0199"},{"title_en":"Adoption of Video Analytics, Big Data Analytics, Machine Learning, etc for supporting passenger clearance","title_tc":"採用影像分析、大數據分析、機器學習等技術支援旅客通關","title_sc":"采用影像分析、大数据分析、机器学习等技术支援旅客通关","challenges_en":"The Department is always faced with the challenge of upholding effective Customs control while maintaining quality clearance services at entry and exit points. The passenger throughput keeps increasing in recent years, which makes it difficult to rely solely on manual risk assessment conducted on the spot by frontline officers. It is suggested to employ advanced technologies, such as video analytics, big data analytics and machine learning to assist officers to conduct passenger flow analysis, risk profiling and on-the-spot risk assessment.","challenges_tc":"部門面臨著在出入境口岸維持有效監管的同時，確保高品質通關服務的挑戰。近年來，旅客流量持續成長，僅依靠第一線人員現場進行的人工風險評估已難以發揮作用。建議採用影像分析、大數據分析和機器學習等先進技術，協助人員進行客流分析、風險分析和現場風險評估。","challenges_sc":"部门面临着在出入境口岸维持有效监管的同时，确保高品质通关服务的挑战。近年来，旅客流量持续成长，仅依靠第一线人员现场进行的人工风险评估已难以发挥作用。建议采用影像分析、大数据分析和机器学习等先进技术，协助人员进行客流分析、风险分析和现场风险评估。","outcomes_en":"It is expected that with the use of video analytics, features and characteristics of the passengers’ motion can be automatically captured. These features\/characteristics may include flow rate, passengers’ outfits, carried items, routing across the control points and number of companions, etc. By using big data analytics, these collected data are expected to generate insights that can be utilised to draw meaningful conclusions that support risk profiling. Furthermore, with the employment of machine learning, it is expected that risk assessment models can be developed and integrated with CCTV system to support real-time risk assessment on the spot.","outcomes_tc":"預計影像分析技術可以自動捕捉旅客的動態特徵和特性。這些特徵\/特性可能包括客流量、旅客服裝、攜帶物品、過境點路線以及同行人數等。透過大數據分析，這些收集到的數據有望產生見解，並可用於得出有意義的結論，從而支持風險分析。此外，隨著機器學習的應用，預計可以開發風險評估模型並將其與閉路電視系統集成整合，以支援現場即時風險評估。","outcomes_sc":"预计影像分析技术可以自动捕捉旅客的动态特征和特性。这些特征\/特性可能包括客流量、旅客服装、携带物品、过境点路线以及同行人数等。透过大数据分析，这些收集到的数据有望产生见解，并可用于得出有意义的结论，从而支持风险分析。此外，随着机器学习的应用，预计可以开发风险评估模型并将其与闭路电视系统集成整合，以支援现场即时风险评估。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0093","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0093","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0093"},{"title_en":"Data capture, 3D modeling and online visualization platform","title_tc":"Data capture, 3D modeling and online visualization platform","title_sc":"Data capture, 3D modeling and online visualization platform","challenges_en":"Data capture (laser scanning, photogrammetry, UAV etc), 3D modeling and online visualization platform to facilitate department future need.","challenges_tc":"Data capture (laser scanning, photogrammetry, UAV etc), 3D modeling and online visualization platform to facilitate department future need.","challenges_sc":"Data capture (laser scanning, photogrammetry, UAV etc), 3D modeling and online visualization platform to facilitate department future need.","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0178","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0178","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0178"},{"title_en":"To explore the feasibility of applying Blockchain technology in public services","title_tc":"探討將區塊鏈技術應用於公共服務的可行性","title_sc":"探讨将区块链技术应用于公共服务的可行性","challenges_en":"The department is currently providing a wide range of public services. To enhance public services, we would like to explore the feasibility of using Blockchain technology.","challenges_tc":"本部門目前提供廣泛的公共服務，為了提升公共服務，我們希望探討使用區塊鏈技術的可行性。","challenges_sc":"本部门目前提供广泛的公共服务，为了提升公共服务，我们希望探讨使用区块链技术的可行性。","outcomes_en":"To explore the use of Blockchain technology in public services","outcomes_tc":"探討將區塊鏈技術應用於公共服務的可行性","outcomes_sc":"探讨将区块链技术应用于公共服务的可行性","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0051","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0051","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0051"},{"title_en":"The use of LiDAR and near-Infrared technology to enhance the quality and efficiency of tree risk assessment and management","title_tc":"利用激光雷達和近紅外線技術提升樹木風險評估和管理工作的質量和效率","title_sc":"利用激光雷达和近红外线技术提升树木风险评估和管理工作的质量和效率","challenges_en":"To make use of big data and innovative technology in recording the change in tree condition and identifying ill-health trees at early stages, so as to ensure timely mitigation measures could be conducted to enhance public safety.","challenges_tc":"利用大數據和創新科技記錄樹木生長狀況的變化，和及早識別健康狀況欠佳的樹木，確保及時採取適切的風險緩解措施，保障公眾安全。","challenges_sc":"利用大数据和创新科技记录树木生长状况的变化，和及早识别健康状况欠佳的树木，确保及时采取适切的风险缓解措施，保障公众安全。","outcomes_en":"To minimise tree associated risks to the public with reduced tree maintenance costs.","outcomes_tc":"減低樹木對公眾帶來的相關風險，同時減少樹木護養工作的開支。","outcomes_sc":"减低树木对公众带来的相关风险，同时减少树木护养工作的开支。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0193","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0193","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0193"},{"title_en":"Voice-to-text Software","title_tc":"語音文字轉換軟件","title_sc":"语音文字转换软件","challenges_en":"Voice-to-text software for live and video transcript","challenges_tc":"用於即時或錄影會面的語音文字轉換軟件","challenges_sc":"用于即时或录影会面的语音文字转换软件","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0180","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0180","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0180"},{"title_en":"Meeting transcription automation","title_tc":"Meeting transcription automation","title_sc":"Meeting transcription automation","challenges_en":"User department has been exploring IT solutions to improve team's efficiency and productivity, particularly interested in the I&T Solution that can be used for preparing meeting minutes automatically.","challenges_tc":"User department has been exploring IT solutions to improve team's efficiency and productivity, particularly interested in the I&T Solution that can be used for preparing meeting minutes automatically.","challenges_sc":"User department has been exploring IT solutions to improve team's efficiency and productivity, particularly interested in the I&T Solution that can be used for preparing meeting minutes automatically.","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0179","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0179","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0179"},{"title_en":"Auto transcription for meetings","title_tc":"用於會議的自動轉錄","title_sc":"用于会议的自动转录","challenges_en":"Explore to adopt Automatic Speech Recognition (ASR) technologies to provide auto transcriptions for conversations in meetings and verify its suitability in aspects of accuracy level in verbatim, speech diarisation capability, summarization capability.","challenges_tc":"Explore to adopt Automatic Speech Recognition (ASR) technologies to provide auto transcriptions for conversations in meetings and verify its suitability in aspects of accuracy level in verbatim, speech diarisation capability, summarization capability.","challenges_sc":"Explore to adopt Automatic Speech Recognition (ASR) technologies to provide auto transcriptions for conversations in meetings and verify its suitability in aspects of accuracy level in verbatim, speech diarisation capability, summarization capability.","outcomes_en":"N\/A","outcomes_tc":"N\/A","outcomes_sc":"N\/A","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0176","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0176","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0176"},{"title_en":"3D holographic fan x chatbot for visitor engagement","title_tc":"用於吸引參觀者的3D全息投影風扇 x 聊天機械人","title_sc":"用于吸引参观者的3D全息投影风扇 x 聊天机械人","challenges_en":"To implement a chatbot that can be used on a 3D holographic fan to engage visitors in exhibition, enhance the promotional effects and strengthen high tech image of exhibition with innovative gimmicks.","challenges_tc":"建立一個可在3D全息投影風扇上使用的聊天機械人，以吸引展覽的參觀者，以創新手法提升宣傳效果，強化展覽的高科技形象。","challenges_sc":"建立一个可在3D全息投影风扇上使用的聊天机械人，以吸引展览的参观者，以创新手法提升宣传效果，强化展览的高科技形象。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0174","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0174","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0174"},{"title_en":"Auto doors x biometric access control devices","title_tc":"自動門 x 生物特徵識別門禁設備","title_sc":"自动门 x 生物特征识别门禁设备","challenges_en":"To install auto doors and biometric access control devices in a new office to make door opening \/ closing more convenient.","challenges_tc":"在新辦公室安裝自動門和生物特徵識別門禁設備，使開門\/關門更方便。","challenges_sc":"在新办公室安装自动门和生物特征识别门禁设备，使开门\/关门更方便。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0173","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0173","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0173"},{"title_en":"Showcase of anti-epidemic measures using a 3D holographic fan","title_tc":"利用3D全息投影風扇展示抗疫措施","title_sc":"利用3D全息投影风扇展示抗疫措施","challenges_en":"To showcase various anti-epidemic measures using a 3D holographic fan to enhance the promotional effects and strengthen high tech image of exhibition with innovative gimmicks.","challenges_tc":"利用3D全息投影風扇展示多項抗疫措施，以創新手法提升宣傳效果，強化展覽的高科技形象。","challenges_sc":"利用3D全息投影风扇展示多项抗疫措施，以创新手法提升宣传效果，强化展览的高科技形象。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0172","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0172","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0172"},{"title_en":"Application of RFID technology to facilitate tracking of paper documents","title_tc":"應用RFID技術以便捷追蹤紙質文件","title_sc":"应用RFID技术以便捷追踪纸质文件","challenges_en":"Approximately 1,500 to 2,000 incoming legal documents are received daily for processing. After processing, these documents must be returned to the submission parties intact. The physical documents are moved and processed by operational sections located on different floors within the same building. Although an existing system uses barcodes to record the flow of documents, it becomes challenging when a targeted document is out of sight. Locating a specific document within the office is practically difficult and time-consuming. Additionally, the loss of a legal document may have significant consequences.","challenges_tc":"Approximately 1,500 to 2,000 incoming legal documents are received daily for processing. After processing, these documents must be returned to the submission parties intact. The physical documents are moved and processed by operational sections located on different floors within the same building. Although an existing system uses barcodes to record the flow of documents, it becomes challenging when a targeted document is out of sight. Locating a specific document within the office is practically difficult and time-consuming. Additionally, the loss of a legal document may have significant consequences.","challenges_sc":"Approximately 1,500 to 2,000 incoming legal documents are received daily for processing. After processing, these documents must be returned to the submission parties intact. The physical documents are moved and processed by operational sections located on different floors within the same building. Although an existing system uses barcodes to record the flow of documents, it becomes challenging when a targeted document is out of sight. Locating a specific document within the office is practically difficult and time-consuming. Additionally, the loss of a legal document may have significant consequences.","outcomes_en":"1. Technical feasibility (effectiveness, risks and potential constraints and limitations) 2. Possible implementation option (e.g. implication on the existing workflow and\/or internal application systems) 3. Estimated one-off and recurrent costs 4. Past implementation projects with similar application for reference","outcomes_tc":"1. Technical feasibility (effectiveness, risks and potential constraints and limitations) 2. Possible implementation option (e.g. implication on the existing workflow and\/or internal application systems) 3. Estimated one-off and recurrent costs 4. Past implementation projects with similar application for reference","outcomes_sc":"1. Technical feasibility (effectiveness, risks and potential constraints and limitations) 2. Possible implementation option (e.g. implication on the existing workflow and\/or internal application systems) 3. Estimated one-off and recurrent costs 4. Past implementation projects with similar application for reference","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0171","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0171","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0171"},{"title_en":"3D holographic fan x motion sensor game","title_tc":"3D全息投影風扇 x 動作傳感游戲","title_sc":"3D全息投影风扇 x 动作传感游戏","challenges_en":"To implement a motion sensor game that can be played on a 3D holographic fan for use in exhibition to enhance the promotional effects and strengthen high tech image of exhibition with innovative gimmicks.","challenges_tc":"建立一個可在3D全息投影風扇上游玩的動作傳感游戲，用于展覽，以創新手法提升宣傳效果，强化展覽的高科技形象。","challenges_sc":"建立一个可在3D全息投影风扇上游玩的动作传感游戏，用于展览，以创新手法提升宣传效果，强化展览的高科技形象。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0167","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0167","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0167"},{"title_en":"Machine Translation","title_tc":"機器翻譯","title_sc":"机器翻译","challenges_en":"Currently, the staff need to handle a lot of document translation work on a daily basis. Especially during peak periods, it is not an easy task to manually translate a large number of documents within a short time frame. Therefore, a solution of machine translation is sought to ease the burden for staff and improve their working efficiency.","challenges_tc":"現時，員工每天需要處理大量文件翻譯工作。尤其是在高峯期，要在短時間內人手翻譯大量文件並不容易。因此，我們尋求以機器翻譯的方法來減輕員工的負擔，提高他們的工作效率。","challenges_sc":"现时，员工每天需要处理大量文件翻译工作。尤其是在高峰期，要在短时间内人手翻译大量文件并不容易。因此，我们寻求以机器翻译的方法来减轻员工的负担，提高他们的工作效率。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0162","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0162","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0162"},{"title_en":"Smart Registration Processing System","title_tc":"智能註冊系統","title_sc":"智能注册系统","challenges_en":"The department needs to process different types of application (around 4,000 applications annually) and related supporting documents (such as certificates and photos).Despite the department is using an existing workflow system to handle the applications, but manual human efforts and processing time are spending on applications through handwritten paper forms, e.g. verification on accurateness, checking of completeness, etc. Optical Character Recognition (OCR) and Robotic Process Automation (RPA) with Artificial Intelligence (AI) could assist the department to minimise the human efforts throughout the application handling process.","challenges_tc":"The department needs to process different types of application (around 4,000 applications annually) and related supporting documents (such as certificates and photos).Despite the department is using an existing workflow system to handle the applications, but manual human efforts and processing time are spending on applications through handwritten paper forms, e.g. verification on accurateness, checking of completeness, etc. Optical Character Recognition (OCR) and Robotic Process Automation (RPA) with Artificial Intelligence (AI) could assist the department to minimise the human efforts throughout the application handling process.","challenges_sc":"The department needs to process different types of application (around 4,000 applications annually) and related supporting documents (such as certificates and photos).Despite the department is using an existing workflow system to handle the applications, but manual human efforts and processing time are spending on applications through handwritten paper forms, e.g. verification on accurateness, checking of completeness, etc. Optical Character Recognition (OCR) and Robotic Process Automation (RPA) with Artificial Intelligence (AI) could assist the department to minimise the human efforts throughout the application handling process.","outcomes_en":"With the use of OCR and RPA with AI, some of the manual tasks could be automated to shorten the application processing time by extracting the data automatically and providing suggestion after information checking. Also, it is expected that the solution can reduce human error when processing the application and resulted in shorter application processing time.","outcomes_tc":"With the use of OCR and RPA with AI, some of the manual tasks could be automated to shorten the application processing time by extracting the data automatically and providing suggestion after information checking. Also, it is expected that the solution can reduce human error when processing the application and resulted in shorter application processing time.","outcomes_sc":"With the use of OCR and RPA with AI, some of the manual tasks could be automated to shorten the application processing time by extracting the data automatically and providing suggestion after information checking. Also, it is expected that the solution can reduce human error when processing the application and resulted in shorter application processing time.","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0147","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0147","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0147"},{"title_en":"Food Support Services Dashboard","title_tc":"食物支援服務儀錶板","title_sc":"食物支援服务仪表板","challenges_en":"The Food Support Services Dashboard is designed for food support organisation to facilitate efficient planning of food support services. By providing real-time information for route planning and navigation, and spatial data to conduct analysis for service coverage, the overall service quality is expected to be enhanced. In order to test run the design and develop an application that can fulfil the needs of food support services, a Proof of Concept (PoC) will be developed. The outcome of the PoC will form part of the key considerations for the full-scale implementation.","challenges_tc":"食物支援服務儀錶板專為食物支援機構設計，旨在促進食物支援服務的高效規劃。通過提供實時的路線規劃和導航信息，以及空間數據以進行服務覆蓋範圍的分析，整體服務質量有望得到提升。為了測試設計並開發一個能夠滿足食物支援服務需求的應用程式，將開發一個概念驗證（PoC）。概念驗證的結果將成為全面實施的關鍵考慮因素之一。","challenges_sc":"食物支援服务仪表板专为食物支援机构设计，旨在促进食物支援服务的高效规划。通过提供实时的路线规划和导航信息，以及空间数据以进行服务覆盖范围的分析，整体服务质量有望得到提升。为了测试设计并开发一个能够满足食物支援服务需求的应用程式，将开发一个概念验证（PoC）。概念验证的结果将成为全面实施的关键考虑因素之一。","outcomes_en":"1. An all-in-one dashboard to facilitate timely and effective food collection and delivery services for low-income groups in the society 2. Provide instant locational information for citizens who look for food services or donators who search for food donation points 3. Streamline the process of food delivery and distribution by understanding demographic information and instant demand","outcomes_tc":"1. 一體化的儀錶板，以促進社會低收入羣體的食物收集和配送服務的及時性和有效性 2. 為尋找食物服務的市民或尋找食物捐贈點的捐贈者提供即時的位置信息 3. 通過瞭解人口統計信息和即時需求，簡化食物配送和分發的流程","outcomes_sc":"1. 一体化的仪表板，以促进社会低收入群体的食物收集和配送服务的及时性和有效性 2. 为寻找食物服务的市民或寻找食物捐赠点的捐赠者提供即时的位置信息 3. 通过了解人口统计信息和即时需求，简化食物配送和分发的流程","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0146","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0146","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0146"},{"title_en":"Online examination and proctoring system","title_tc":"網上考試及監考系統","title_sc":"网上考试及监考系统","challenges_en":"In view of the severe epidemic situation, the Department is looking for an online examination and proctoring system to conduct examinations online.","challenges_tc":"鑑於疫情嚴峻，部門正尋找一個網上考試及監考系統，以在網上舉行考試。","challenges_sc":"鉴于疫情严峻，部门正寻找一个网上考试及监考系统，以在网上举行考试。","outcomes_en":"The Department is looking for an online examination and proctoring system, which can: i) provide a web-based online examination platform for hundreds of candidates to conduct written test simultaneously, and have sufficient security measures to avoid the examination paper from being copied easily; and ii) let proctors remotely and effectively monitor the candidates’ conduct during the examination, while yet maintaining the balance of candidates’ privacy and proctors’ efficiency.","outcomes_tc":"部門正尋找一個網上考試及監考系統，它可以： i) 提供一個網上考試平臺，供數百名考生同時進行筆試，並有足夠的安全措施避免試卷被輕易複製；及 ii) 讓監考人員遙距及有效地監控考生在考試期間的行為，同時為考生的私隱及監考員的效率作出平衡。","outcomes_sc":"部门正寻找一个网上考试及监考系统，它可以： i) 提供一个网上考试平台，供数百名考生同时进行笔试，并有足够的安全措施避免试卷被轻易复制；及 ii) 让监考人员遥距及有效地监控考生在考试期间的行为，同时为考生的私隐及监考员的效率作出平衡。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0145","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0145","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0145"},{"title_en":"Dog behaviours alert device by predictive analysis of data from smart collars","title_tc":"以智能狗帶的數據作預測分析的犬隻行為通知裝置","title_sc":"以智能狗带的数据作预测分析的犬只行为通知装置","challenges_en":"Currently, detector dogs’ handlers may not be able to know at the first instance when the detector dogs have positive feedback on detection of contrabands. The Department therefore plans to develop a detector dogs’ behaviours alert device that can alert dogs’ handlers promptly to notice indicators or gestures shown by the detector dogs when detecting or smelling the scents of contrabands such as drugs, explosives, currency, firearms and tobacco.","challenges_tc":"目前，領犬員未必能夠第一時間知道搜查犬何時偵測到或嗅到違禁品的氣味。因此，部門計劃開發一個搜查犬行為通知裝置，當搜查犬偵測到或嗅到毒品、爆炸品、現金、槍械及煙草等違禁品的氣味時，該裝置便會迅速地提醒領犬員注意搜查犬出現的跡像或動作。","challenges_sc":"目前，领犬员未必能够第一时间知道搜查犬何时侦测到或嗅到违禁品的气味。因此，部门计划开发一个搜查犬行为通知装置，当搜查犬侦测到或嗅到毒品、爆炸品、现金、枪械及烟草等违禁品的气味时，该装置便会迅速地提醒领犬员注意搜查犬出现的迹像或动作。","outcomes_en":"With various data collected from the smart collars equipped on detector dogs, such as movement \/ heart rate \/ barking pattern of the dog, etc., the AI system can make use of machine learning and big data analytics to accurately predict when the detector dogs detect contrabands (such as changes of gestures) during operation, and promptly alert the dogs’ handlers.","outcomes_tc":"透過從佩戴在搜查犬的智能狗帶上收集的不同數據，例如狗的動作、心跳、吠叫模式等，人工智能系統便能使用機器學習及大數據分析，在行動時準確預測搜查犬有否偵測到違禁品(例如動作的變化)，並迅速地通知領犬員。","outcomes_sc":"透过从佩戴在搜查犬的智能狗带上收集的不同数据，例如狗的动作、心跳、吠叫模式等，人工智能系统便能使用机器学习及大数据分析，在行动时准确预测搜查犬有否侦测到违禁品(例如动作的变化)，并迅速地通知领犬员。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0142","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0142","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0142"},{"title_en":"A centralised management system for maintaining records of various team’s resources","title_tc":"保存各種團隊資源紀錄的中央管理系統","title_sc":"保存各种团队资源纪录的中央管理系统","challenges_en":"Currently, information related to detector dogs and the dogs’ handlers is mainly recorded in paper form. To provide a more systematic and effective management of these records, the Department plans to develop a centralised management system that can maintain records of the detector dogs, their handlers and the related resources.","challenges_tc":"目前，有關搜查犬及領犬員的資料主要是以紙本方式紀錄。為提供更有系統及更有效的紀錄管理，部門計劃開發一個可保存搜查犬、領犬員及相關資源紀錄的中央管理系統。","challenges_sc":"目前，有关搜查犬及领犬员的资料主要是以纸本方式纪录。为提供更有系统及更有效的纪录管理，部门计划开发一个可保存搜查犬、领犬员及相关资源纪录的中央管理系统。","outcomes_en":"With the centralised resource management system, the department can effectively manage the breeds of the detector dogs, their received training, their feeding, medication and exercise records, their handlers’ profiles, as well as the duty roster of the detector dogs and their handlers. The teams’ inventory can also be managed systematically by maintaining records of the dog-related consumables, generating purchase request lists based on the stock consumption status and recording inventory related processes, such as stock-in, stock-out, and stocktaking. Various reports and dashboards can be generated for monitoring the performance and achievements of the detector dogs and their handlers.","outcomes_tc":"透過此中央資源管理系統，部門可有效地管理搜查犬的品種、受訓紀錄、進食、醫療及運動紀錄、其領犬員的資料，以及搜查犬及其領犬員的工作更表。通過保存與搜查犬有關的消耗品紀錄，並按消耗量製作購買清單，以及紀錄庫存相關流程，如入貨、出貨及點存，團隊的庫存亦能有系統地得到管理。系統亦可製作不同的報告及儀錶板，以監察搜查犬及其領犬員的表現和成就。","outcomes_sc":"透过此中央资源管理系统，部门可有效地管理搜查犬的品种、受训纪录、进食、医疗及运动纪录、其领犬员的资料，以及搜查犬及其领犬员的工作更表。通过保存与搜查犬有关的消耗品纪录，并按消耗量制作购买清单，以及纪录库存相关流程，如入货、出货及点存，团队的库存亦能有系统地得到管理。系统亦可制作不同的报告及仪表板，以监察搜查犬及其领犬员的表现和成就。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0141","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0141","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0141"},{"title_en":"A centralised system for environmental monitoring and personnel access records of various premises","title_tc":"各種場所的環境監察及職員出入紀錄的中央系統","title_sc":"各种场所的环境监察及职员出入纪录的中央系统","challenges_en":"To enhance the overall management and monitoring of the kennels and related facilities, the Department plans to apply technologies such as Internet of Things (IoT), environmental sensors, video analytics, etc., to develop a centralised system for automatic environmental monitoring and access records management of personnel and detector dogs.","challenges_tc":"為提升犬舍及相關設施的整體管理及監察，部門計劃透過物聯網、環境感應器及影像分析等技術，開發一個可進行自動環境監察，以及職員和搜查犬出入紀錄管理的中央系統。","challenges_sc":"为提升犬舍及相关设施的整体管理及监察，部门计划透过物联网、环境感应器及影像分析等技术，开发一个可进行自动环境监察，以及职员和搜查犬出入纪录管理的中央系统。","outcomes_en":"With the centralised system, the department can collect and monitor environmental data of the kennels and related facilities, e.g. room temperature, humidity, brightness and odour to maintain a comfortable living environment for the detector dogs, as well as keeping track of the in and out records of the personnel and detector dogs to provide a more systematic management.","outcomes_tc":"透過此中央系統，部門可收集和監察犬舍及相關設施的環境數據，如室溫、濕度、亮度、氣味，以為搜查犬維持舒適的生活環境，並追蹤職員和搜查犬的出入紀錄，以提供一個更有系統的管理。","outcomes_sc":"透过此中央系统，部门可收集和监察犬舍及相关设施的环境数据，如室温、湿度、亮度、气味，以为搜查犬维持舒适的生活环境，并追踪职员和搜查犬的出入纪录，以提供一个更有系统的管理。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0140","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0140","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0140"},{"title_en":"Smart collars for health conditions and activities monitoring of dogs","title_tc":"監察犬隻健康狀況及活動的智能狗帶","title_sc":"监察犬只健康状况及活动的智能狗带","challenges_en":"To enhance the overall management and monitoring of the detector dogs in kennels, the Department plans to apply technologies such as Internet of Things (IoT), Radio Frequency Identification (RFID), Global Positioning System (GPS), etc., to develop smart collars that can monitor health conditions and activities of detector dogs in an automated and electronic way.","challenges_tc":"為提升犬舍內搜查犬的整體管理及監察，部門計劃透過物聯網、無線射頻辨識及全球定位系統等技術，開發可通過自動化及電子化方式，監察搜查犬健康狀況及活動的智能狗帶。","challenges_sc":"为提升犬舍内搜查犬的整体管理及监察，部门计划透过物联网、无线射频辨识及全球定位系统等技术，开发可通过自动化及电子化方式，监察搜查犬健康状况及活动的智能狗带。","outcomes_en":"With the smart collars and associated system and application, the department can collect health data of the detector dogs, e.g. body temperature, blood pressure, heart rate and emotions, and record their activities inside and outside the kennels, e.g. location, movement route, distance and duration, for better management and follow-up by the dogs’ handlers. The system can also alert the dog handlers if any abnormalities of the detector dog were detected.","outcomes_tc":"透過智能狗帶及其相關的系統與應用程式，部門可收集搜查犬的健康數據，如體溫、血壓、心跳、情緒，並紀錄搜查犬在犬舍內外的活動，如地點、行走路線、距離、時間，以便領犬員進行管理及跟進。若發現搜查犬出現異常狀況，系統亦可通知領犬員。","outcomes_sc":"透过智能狗带及其相关的系统与应用程式，部门可收集搜查犬的健康数据，如体温、血压、心跳、情绪，并纪录搜查犬在犬舍内外的活动，如地点、行走路线、距离、时间，以便领犬员进行管理及跟进。若发现搜查犬出现异常状况，系统亦可通知领犬员。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0139","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0139","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0139"},{"title_en":"Exploring on-premises AI solutions for customer enquiries","title_tc":"探索本地部署的人工智能方案以處理市民查詢事宜","title_sc":"探索本地部署的人工智能方案以处理市民查询事宜","challenges_en":"Users receive enquiries from customers and, based on the customers’ profiles, historical reference cases, regulations, and circulars to provide responses accordingly.This process relies heavily on the users’ experience and knowledge to locate the appropriate reference cases and rules. As a result, it poses a significant challenge for succession planning, since training new users to take up the role effectively is difficult without such expertise.","challenges_tc":"用戶在接獲市民查詢後，會根據其個人資料、過往參考個案、相關法律及通告內容作出回應。此工作流程高度依賴用戶的經驗及專業知識，以便準確地尋找合適的參考資料及適用規則。惟此安排對部門的工作傳承構成重大挑戰，因為在缺乏相關專業背景的情況下，培訓新同事以有效履行職責極為困難。","challenges_sc":"用户在接获市民查询后，会根据其个人资料、过往参考个案、相关法律及通告内容作出回应。此工作流程高度依赖用户的经验及专业知识，以便准确地寻找合适的参考资料及适用规则。惟此安排对部门的工作传承构成重大挑战，因为在缺乏相关专业背景的情况下，培训新同事以有效履行职责极为困难。","outcomes_en":"The AI is trained with historical reference cases collected over the past several decades — which may be in email, Word, or other formats — together with the latest regulations, circulars, and related materials. It will provide draft returns, along with the corresponding reference cases and rules, for users to review and validate before manually replying to customers.Since the customer profiles and historical reference cases involve restricted personal data, the solution must be deployed on premises with high level security protection. A low or zero cost initial setup, together with minimal ongoing maintenance costs are preferred.","outcomes_tc":"人工智能系統將以過去數十年所收集的參考個案（包括電郵、Word文件及其他格式）為基礎，並結合最新的法律、通告及相關資料進行訓練。系統將提供初步回覆建議，並附上相關參考個案及適用規則，供用戶審閱及確認後再向市民作出正式回覆。鑑於市民個人資料及歷史個案涉及受限的個人資料，該方案須於本地部署，並配備高度保安措施。建議採用低成本或零成本的初始設置，並盡量減少後續的維護開支。","outcomes_sc":"人工智能系统将以过去数十年所收集的参考个案（包括电邮、Word文件及其他格式）为基础，并结合最新的法律、通告及相关资料进行训练。系统将提供初步回覆建议，并附上相关参考个案及适用规则，供用户审阅及确认后再向市民作出正式回覆。鉴于市民个人资料及历史个案涉及受限的个人资料，该方案须于本地部署，并配备高度保安措施。建议采用低成本或零成本的初始设置，并尽量减少后续的维护开支。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0283","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0283","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0283"},{"title_en":"A.I.-assisted minutes taking for meetings","title_tc":"以人工智能協助撰寫會議紀錄","title_sc":"以人工智能协助撰写会议纪录","challenges_en":"The Secretariats are set up to provide administrative support and secretarial services. In 2024, a total of 780 meetings were convened. The meetings are generally conducted in Cantonese. Each meeting lasts for 2 hours on average and can last for over 4 hours. The minutes of meeting are prepared in Chinese. A junior staff first drafts the minutes by typing the text according to the meeting audio recordings. Senior staff proof-reads the draft minutes before circulating the draft minutes for attendees’ comments.The finalised minutes are put forward for approval at the subsequent meeting. Secretariats allocate a substantial amount of manpower to prepare the minutes of meeting all year around. To enhance efficiency, the aforementioned labour intensive and time consuming work process ought to be streamlined.","challenges_tc":"祕書處提供行政支援及會議祕書服務。2024年，共召開780次會議。會議一般以粵語進行。每次會議平均持續2小時，最長達4小時以上。會議紀錄以中文編制。 一名初級職員首先根據會議錄音草擬會議紀錄。 高級職員對會議紀錄進行校對，然後傳閱會議紀錄以徵求與會者的意見。經最終確認的會議紀錄將提交下次會議審批。祕書處常年投入大量人力資源準備會議紀錄。為了提高效率，應簡化上述勞力密集且耗時的工作流程。","challenges_sc":"秘书处提供行政支援及会议秘书服务。2024年，共召开780次会议。会议一般以粤语进行。每次会议平均持续2小时，最长达4小时以上。会议纪录以中文编制。 一名初级职员首先根据会议录音草拟会议纪录。 高级职员对会议纪录进行校对，然后传阅会议纪录以征求与会者的意见。经最终确认的会议纪录将提交下次会议审批。秘书处常年投入大量人力资源准备会议纪录。为了提高效率，应简化上述劳力密集且耗时的工作流程。","outcomes_en":"We are seeking an opportunity to prepare minutes with the application of A.I. technology, which would record and transcribe the meeting audio recordingss from voice to text with an anticipated accuracy of at least 90%, and then generate summaries of the meetings, thereby reducing the manpower required for preparing minutes and achieving savings.","outcomes_tc":"We are seeking an opportunity to prepare minutes with the application of A.I. technology, which would record and transcribe the meeting audio recordingss from voice to text with an anticipated accuracy of at least 90%, and then generate summaries of the meetings, thereby reducing the manpower required for preparing minutes and achieving savings.","outcomes_sc":"We are seeking an opportunity to prepare minutes with the application of A.I. technology, which would record and transcribe the meeting audio recordingss from voice to text with an anticipated accuracy of at least 90%, and then generate summaries of the meetings, thereby reducing the manpower required for preparing minutes and achieving savings.","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0282","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0282","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0282"},{"title_en":"Live Captioning and Translation Service for Public Speaking \/ Events","title_tc":"公開演講\/活動的即時字幕和翻譯服務","title_sc":"公开演讲\/活动的即时字幕和翻译服务","challenges_en":"The department is looking for live captioning technology that can convert speech into text and display on the screen for audience reference. With real-time translation service, audience with different language preference can read the caption in their preferred languages for better communication without human interpreter arranged on site.","challenges_tc":"部門正在尋找即時字幕技術，將語音轉換為文字並顯示在螢幕上以供觀眾參考。 透過即時翻譯服務，不同語言的觀眾都可以用自己精通的語言閱讀字幕以便溝通，而無需現場安排人工翻譯。","challenges_sc":"部门正在寻找即时字幕技术，将语音转换为文字并显示在萤幕上以供观众参考。 透过即时翻译服务，不同语言的观众都可以用自己精通的语言阅读字幕以便沟通，而无需现场安排人工翻译。","outcomes_en":"It is expected that live captioning technology with real-time translation in multiple languages (e.g. Chinese, English, Japanese, Korean, Thai, other Southeast Asian languages etc.) could be provided with accuracy rate over 85%. The delay of live captioning should be less than 1 second.","outcomes_tc":"預計提供多種語言（例如中文、英文、日文、韓文、泰文、其他東南亞語文等）的即時字幕翻譯技術，正確率超過85%。 即時字幕延遲應小於1秒。","outcomes_sc":"预计提供多种语言（例如中文、英文、日文、韩文、泰文、其他东南亚语文等）的即时字幕翻译技术，正确率超过85%。 即时字幕延迟应小于1秒。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0245","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0245","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0245"},{"title_en":"Extracting Information from Receipts through AI","title_tc":"通過人工智能從收據中提取資訊","title_sc":"通过人工智能从收据中提取资讯","challenges_en":"Information to be collected for each item include description of the commodity\/service item, name\/type of retail outlet, date of purchase, amount spent, delivery charge (if can be split), etc. In order to enhance the operation efficiency, respondents may choose to provide the hard copy receipts or upload photos of the receipts through the website instead of filling in the relevant parts of the questionnaires. It is time-consuming for coders to read the information on the receipts and input them into the system. In order to save manpower, it is proposed to extract required information from the receipts and output the information into a systematic format through AI. In future, we may also expand our usage to other types of documents. Therefore, it will be preferred if the proposed solution also has potential to extract information from other types of documents.","challenges_tc":"每個項目需要收集的資訊包括商品\/服務項目的描述、零售點的名稱\/類型、購買日期、支出金額、配送費（如可分開計算）等。 為了提昇運作效率，受訪者可以選擇提供紙本收據，或透過網站上傳收據照片，代替填寫問卷的相關部分。 編碼員需要花費大量時間閱讀收據上的資訊並將其輸入至系統。為了節省人力，建議利用人工智能從收據中提取所需資訊，並將其輸出為系統化格式。 在未來，我們可能會擴展到使用其他類型的文件。因此，如果所提議的解決方案也能從其他文件中提取信息，將會更為理想。","challenges_sc":"每个项目需要收集的资讯包括商品\/服务项目的描述、零售点的名称\/类型、购买日期、支出金额、配送费（如可分开计算）等。 为了提升运作效率，受访者可以选择提供纸本收据，或透过网站上传收据照片，代替填写问卷的相关部分。 编码员需要花费大量时间阅读收据上的资讯并将其输入至系统。为了节省人力，建议利用人工智能从收据中提取所需资讯，并将其输出为系统化格式。 在未来，我们可能会扩展到使用其他类型的文件。因此，如果所提议的解决方案也能从其他文件中提取信息，将会更为理想。","outcomes_en":"The solution is expected to extract the required information from images of receipts and provide output data in structured format such as CSV, JSON or XLSX etc.","outcomes_tc":"該解決方案預期可以從收據的圖片中提取所需資訊，並以結構化格式（如 CSV、JSON 或 XLSX 等）提供輸出數據。","outcomes_sc":"该解决方案预期可以从收据的图片中提取所需资讯，并以结构化格式（如 CSV、JSON 或 XLSX 等）提供输出数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0250","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0250","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0250"},{"title_en":"Automatic Speech Recognition for Voice Messages","title_tc":"語音訊息的自動語音識別","title_sc":"语音讯息的自动语音识别","challenges_en":"Our hotline receives a large number of public enquiries, especially during peak seasons. Therefore, we are looking for an Automatic Speech Recognition solution to reduce manpower and time on listening to voice messages and understanding the content as well as recognising key words and assigning the enquiries to appropriate officer based on the keywords recognised for follow-up. Officers could speed up preparation of replies, based on the automatically transcribed texts of the enquiries from voice messages.","challenges_tc":"部門熱線經常收到大量公眾查詢，尤其是繁忙時段。因此我們尋求一套自動語音識別的解決方案，以便能減少用於聆聽語音訊息和理解內容的人力和時間，並能辨識關鍵詞和根據所辨識的關鍵詞將查詢分派給相應的工作人員跟進。工作人員可根據來自語音訊息查詢的自動轉錄文字，加快準備回覆內容。","challenges_sc":"部门热线经常收到大量公众查询，尤其是繁忙时段。因此我们寻求一套自动语音识别的解决方案，以便能减少用于聆听语音讯息和理解内容的人力和时间，并能辨识关键词和根据所辨识的关键词将查询分派给相应的工作人员跟进。工作人员可根据来自语音讯息查询的自动转录文字，加快准备回复内容。","outcomes_en":"It is expected that the system can transcribe the voice messages left beyond office hours or when the enquiry hotline is busy. The system should support multiple languages including Cantonese, Putonghua, English and can cater for mixed languages. It should also have keyword recognition feature to classify transcribed text messages into designated categories and automatically relay text messages to appropriate teams for follow-up. It is also expected that some additional features could be provided, such as sentiment detection and language translation.","outcomes_tc":"預期該系統能夠把辦公時間以外或查詢熱線繁忙時收到的留言語音訊息進行轉錄。該系統應支援廣東話、普通話和英語等多種語言及能處理混合語言。系統亦需同時具備關鍵詞識別功能，可將轉錄的文字訊息歸類到指定的類別，並自動將文字訊息發送給相應的團隊跟進。此外，預期該系統還能提供其他附加功能，如情感偵測和語言翻譯。","outcomes_sc":"预期该系统能够把办公时间以外或查询热线繁忙时收到的留言语音讯息进行转录。该系统应支援广东话、普通话和英语等多种语言及能处理混合语言。系统亦需同时具备关键词识别功能，可将转录的文字讯息归类到指定的类别，并自动将文字讯息发送给相应的团队跟进。此外，预期该系统还能提供其他附加功能，如情感侦测和语言翻译。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0207","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0207","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0207"},{"title_en":"Waterproof Uninterruptible Power Supply for Device in Smart Lampposts","title_tc":"為智慧燈柱裝置提供防水不間斷電源","title_sc":"为智慧灯柱装置提供防水不间断电源","challenges_en":"Customised hardware product is required to tackle high temperature and humidity inside the compartment of the narrow and tight environment of a smart lamppost.","challenges_tc":"在智慧燈柱狹小、密閉的環境下，需要定製產品來應對智慧燈柱裝置倉內的高溫和高濕度問題。","challenges_sc":"在智慧灯柱狭小、密闭的环境下，需要定制产品来应对智慧灯柱装置仓内的高温和高湿度问题。","outcomes_en":"A hardware product with waterproof and high temperature tolerance can provide the uninterrupted power supply to keep the device on the smart lamppost healthy and smoothly operated.","outcomes_tc":"防水和耐高溫的硬體產品可為智慧燈柱上的設備提供不間斷的供電，並確保設備健康及平穩運作。","outcomes_sc":"防水和耐高温的硬体产品可为智慧灯柱上的设备提供不间断的供电，并确保设备健康及平稳运作。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0235","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0235","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0235"},{"title_en":"Waterproof All-in-one Field Processing Unit for Smart Lampposts","title_tc":"用於智慧燈柱的一體化防水數據處理器","title_sc":"用于智慧灯柱的一体化防水数据处理器","challenges_en":"The narrow and tight environment inside the smart lamppost compartment is difficult to fit more devices of different functions together. An all-in-one processing computer is required to equip with a LoRaWAN end node module, UPS module and RS485 ports for LoRaWAN network connection, emergency power supply and connection to multiple sensors. A software module is also required for sending data through the built-in end node.","challenges_tc":"智慧燈柱的裝置倉內環境狹小，很難容納更多不同功能的設備。一體化處理電腦需要配備 LoRaWAN 終端節點模組、UPS 模組和 RS485 端口，用於 LoRaWAN 網路連接、緊急電源和連接多個感測器。還需要一個軟件模組，配合內置端節點傳送資料","challenges_sc":"智慧灯柱的装置仓内环境狭小，很难容纳更多不同功能的设备。一体化处理电脑需要配备 LoRaWAN 终端节点模组、UPS 模组和 RS485 端口，用于 LoRaWAN 网路连接、紧急电源和连接多个感测器。还需要一个软件模组，配合内置端节点传送资料","outcomes_en":"An all-in-one Field Processing Unit will facilitate more tidily and flexibly mounting of devices and applications on smart lampposts","outcomes_tc":"一體化數據處理器將有助智慧燈柱可以更整齊、更靈活地安裝設備和應用","outcomes_sc":"一体化数据处理器将有助智慧灯柱可以更整齐、更灵活地安装设备和应用","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0237","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0237","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0237"},{"title_en":"Waterproof Sensor for Health Checking inside Smart Lampposts","title_tc":"用於智慧燈柱裝置倉內進行健康檢查的防水感應器","title_sc":"用于智慧灯柱装置仓内进行健康检查的防水感应器","challenges_en":"A hardware product is required to collect data including temperature, relative humidity, tilted angle, electric current and door open-and-close state for monitoring the environmental healthiness of compartments inside the smart lampposts","challenges_tc":"收集溫度、相對濕度、傾斜角度、電流、門開關狀態等內部數據，以監測智慧燈柱裝置倉內的環境健康狀況","challenges_sc":"收集温度、相对湿度、倾斜角度、电流、门开关状态等内部数据，以监测智慧灯柱装置仓内的环境健康状况","outcomes_en":"A waterproof hardware product to monitor the internal environmental status of the compartments inside the smart lamppost for the smooth operation of devices","outcomes_tc":"防水硬件產品，用於監察智慧燈柱裝置倉的內部環境狀況，以確保設備的順利運作","outcomes_sc":"防水硬件产品，用于监察智慧灯柱装置仓的内部环境状况，以确保设备的顺利运作","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0236","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0236","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0236"},{"title_en":"Solutions on Full Text Searching Functions in Encrypted and Encoded Documents","title_tc":"搜索加密及編碼文件全文功能之解決方案","title_sc":"搜索加密及编码文件全文功能之解决方案","challenges_en":"As a matter of background, our electronic Grant Management System holds a large number of restricted documents submitted by external users. We would like to seek solutions on full text searching functions in multiple files, which should be applicable to the following: 1. Encrypted PDF file in the database 2. Encoded PDF file in the database (binary-to-text encoding) 3. Encoded Microsoft Word file in the database 4. Text searching solutions which support Optical Character Recognition (OCR) 5. Text searching in the database's data field All encrypted PDF files belong to “Restricted” in data classification.","challenges_tc":"作為背景資料，我們的電子撥款管理系統保存了大量外部使用者上傳的限閱文件。 我們想探討解決方案以協助我們在複數文件中進行全文搜索。該解決方案應適用於以下情況： 1. 資料庫中的加密PDF文件 2. 資料庫中的已編碼 PDF 文件（二進制值到文字編碼） 3. 資料庫中的已編碼Microsoft Word文件 4. 支援光學字元辨識（OCR） 5. 資料庫中資料欄位的文字搜尋 所有加密PDF檔案在資料分類中都屬於「限閱文件」。","challenges_sc":"作为背景资料，我们的电子拨款管理系统保存了大量外部使用者上传的限阅文件。 我们想探讨解决方案以协助我们在复数文件中进行全文搜索。该解决方案应适用于以下情况： 1. 资料库中的加密PDF文件 2. 资料库中的已编码 PDF 文件（二进制值到文字编码） 3. 资料库中的已编码Microsoft Word文件 4. 支援光学字元辨识（OCR） 5. 资料库中资料栏位的文字搜寻 所有加密PDF档案在资料分类中都属于「限阅文件」。","outcomes_en":"We expect that the issue of full text search in plain\/ encrypted\/ encoded documents and text field could be solved.","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0232","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0232","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0232"},{"title_en":"AI-powered Long-range Video Analytics for Water Sports Activities","title_tc":"應用於水上活動的人工智能遠程視頻監察系統","title_sc":"应用于水上活动的人工智能远程视频监察系统","challenges_en":"There are Government water sports centres that offer a variety of water recreational activities, providing the public with a diverse range of options to enjoy the coastal environment. There have been reports of serious accidents like vessel collisions and stranding, and potential dangers of drowning, which could lead to health hazards such as hypothermia and heart stroke, and requires immediate rescue and medical attention. Other possible risks may include adverse weather, equipment failure, reckless behaviour or lack of experience. These reports have highlighted the need for putting measures and supervision in place to ensure participants’ safety in water activities. To assist the water sport staff and ensure the safety of participants, AI-powered Long-Range Video Analytic camera can be a useful tool for monitoring and managing water areas, providing an enjoyable experience for all, with the followings proposed objectives to achieve: - - To propose and setup one or more outdoor AI-based Long-range Video analytic camera to cover the designated activity area. - To detect potential hazards such as approaching storms, dangerous currents or submerged objects; and generating alerts to lifeguards or venue owners to take necessary precautions by AI and Open Data sources. - To identify any erratic movement or individuals who have strayed outside the designated activity area, and sending notifications to operators for immediate action to prevent accidents or injuries. - To count the number of kayaks, sailing dinghies and windsurfing boards users entering and leaving the designated area, monitor users on the water, and capture their return to ensure the safety and accountability of all users. - To generate reports to venue managers for program planning and people management.","challenges_tc":"政府設有多個水上活動中心，為市民提供各樣水上康樂活動，讓公眾各適其適，享受海岸環境的樂趣。 過往時有報告發生嚴重事故，例如船隻碰撞和擱淺，以及因溺水導致體溫過低或心臟病等健康問題，這些都需要即時救援及醫療護理。其他潛在的風險包括惡劣天氣、設備故障、魯莽行為或缺乏經驗。這些事故報告凸顯有需要採取措施和實施監察，以確保水上活動參與者的安全。 為協助水上活動管理人員並確保參與者的安全，人工智能遠程視頻分析攝像機是「好幫手」，可用於監測及管理水域，讓所有人安心享受愉快的體驗。計劃旨在達成以下擬議目的:- - 設置一個或更多的戶外人工智能遠程視頻分析攝像機，覆蓋指定活動區域。 - 探測潛在風險，例如即將來臨的風暴、危險水流或水面物件；並通過人工智能和開放數據向救生員或場地擁有人發出警報，讓他們採取必要的預防措施。 - 辨識任何異常行為或偏離指定活動區域的人士，以及向管理人員發出通知，讓他即時採取行動避免意外或傷害。 - 統計進入及離開指定區域的獨木舟、帆船、帆板的使用者數量，並監察水上使用者的情況，以及留意他們的回程情況，確保所有使用者的安全和獲得關注。 - 提供各項數據，以便場地管理人員規劃項目及管理人事。","challenges_sc":"政府设有多个水上活动中心，为市民提供各样水上康乐活动，让公众各适其适，享受海岸环境的乐趣。 过往时有报告发生严重事故，例如船只碰撞和搁浅，以及因溺水导致体温过低或心脏病等健康问题，这些都需要即时救援及医疗护理。其他潜在的风险包括恶劣天气、设备故障、鲁莽行为或缺乏经验。这些事故报告凸显有需要采取措施和实施监察，以确保水上活动参与者的安全。 为协助水上活动管理人员并确保参与者的安全，人工智能远程视频分析摄像机是「好帮手」，可用于监测及管理水域，让所有人安心享受愉快的体验。计划旨在达成以下拟议目的:- - 设置一个或更多的户外人工智能远程视频分析摄像机，覆盖指定活动区域。 - 探测潜在风险，例如即将来临的风暴、危险水流或水面物件；并通过人工智能和开放数据向救生员或场地拥有人发出警报，让他们采取必要的预防措施。 - 辨识任何异常行为或偏离指定活动区域的人士，以及向管理人员发出通知，让他即时采取行动避免意外或伤害。 - 统计进入及离开指定区域的独木舟、帆船、帆板的使用者数量，并监察水上使用者的情况，以及留意他们的回程情况，确保所有使用者的安全和获得关注。 - 提供各项数据，以便场地管理人员规划项目及管理人事。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0191","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0191","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0191"},{"title_en":"Intelligent Signboards Detection System (iSDS)","title_tc":"智能招牌偵測系統","title_sc":"智能招牌侦测系统","challenges_en":"Signboard control in existing buildings is crucial for public safety especially for pedestrians and building occupants. It is also important for city management. However, the modus operandi of prevailing signboard survey (i.e., visual inspection, paper desktop study, and manual record-keeping) is time-consuming, labour-intensive and generally inefficient. To improve the efficiency and working environment of signboard survey, innovative technology with vehicle equipped with Artificial Intelligence (AI) may help to develop a real time visualised result for BD to make decision by professionals and further development of a smart signboard survey system. The AI will be of great assistance for a quick view of the streets-side for the potentially risky signboards. The AI designed will collect visual data via cameras into an edge-device and further identifying risky signboards using AI models. The first challenge for the AI, as expected to be proposed by technology ventures via existing 6-month PoC development, will be separation of signboards (together with its frames and support anchors) from the noisy street background. With this AI-supported data engineering, further analytics and observation will be made easier and more effective. Hence, as a milestone for further development, this project is scoped to support the AI-powered data engineering process by extracting signboards and their supporting frameworks. By completion, it would serve as a great launchpad for further development.","challenges_tc":"監管現存建築物的招牌對公眾安全十分重要，尤以對行人和建築物使用人而言，亦是城市管理重要的一環。然而，目前普遍採用的巡視招牌方式（即目視檢查、紙本桌面研究和人手記錄）既耗時費力，且效率低下。為改善巡視招牌的效率和工作環境，採用配備人工智能（AI）的車輛的創新技術，可以有助屋宇署取得實時視測的結果，以供部門專業人員作出決定，以及進一步開發智能招牌調查系統。 人工智能有助快速了解街道邊是否存在具有潛在風險的招牌。所設計的人工智能透過攝影機收集影像數據存放到邊緣設備中，並使用人工智能模型進一步識別具風險的招牌。人工智能首先面對的挑戰（以科技企業通過為期六個月的概念驗證作預計）是將招牌（連同其框架和支撐物）與混雜的街道背景分開。透過人工智能支援的數據工程，可以更容易和更有效作進一步分析和觀察。 因此，此項目是進一步研發的里程碑，範圍是通過抽取招牌及其支撐框架資料用作人工智能驅動的數據工程處理，並在完成後成為進一步研發的重要起步點。","challenges_sc":"监管现存建筑物的招牌对公众安全十分重要，尤以对行人和建筑物使用人而言，亦是城市管理重要的一环。然而，目前普遍采用的巡视招牌方式（即目视检查、纸本桌面研究和人手记录）既耗时费力，且效率低下。为改善巡视招牌的效率和工作环境，采用配备人工智能（AI）的车辆的创新技术，可以有助屋宇署取得实时视测的结果，以供部门专业人员作出决定，以及进一步开发智能招牌调查系统。 人工智能有助快速了解街道边是否存在具有潜在风险的招牌。所设计的人工智能透过摄影机收集影像数据存放到边缘设备中，并使用人工智能模型进一步识别具风险的招牌。人工智能首先面对的挑战（以科技企业通过为期六个月的概念验证作预计）是将招牌（连同其框架和支撑物）与混杂的街道背景分开。透过人工智能支援的数据工程，可以更容易和更有效作进一步分析和观察。 因此，此项目是进一步研发的里程碑，范围是通过抽取招牌及其支撑框架资料用作人工智能驱动的数据工程处理，并在完成后成为进一步研发的重要起步点。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0192","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0192","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0192"},{"title_en":"Mass Deployment of Semantic Modelling using BIM, BIM-AM and iBMS","title_tc":"使用 BIM、BIM-AM 和 iBMS 大規模構建語義建模","title_sc":"使用 BIM、BIM-AM 和 iBMS 大规模构建语义建模","challenges_en":"The project is divided into two phases:- 1. To develop AI tool that transforms metadata from BIM, BIM-AM and integrated Building Management System (iBMS) into semantic knowledge graph. Data from another building will be used to validate the model; 2. To demonstrate use case to optimise chiller plant efficiency using semantic AI approach (i.e. In other words, an AI algorithm will be developed to enhance chiller plant efficiency without E&M knowledge). We propose to use metadata from BIM and integrated Building Management System (iBMS) as the input parameter. An AI algorithm will be developed to calculate the correlation between the input and energy output and build a digital twin to simulate the situation of the chiller plant. Not only can it verify the efficiency of the existing library, but it can also facilitate the development of digital twins in EMSD.","challenges_tc":"此項目分為兩個階段： 1. 開發人工智能工具，將 BIM、BIM-AM 和綜合樓宇管理系統 (iBMS) 的元數據轉換為語義知識圖譜。來自另一座建築物的數據將用於驗證模型； 2. 展示應用語義人工智能提升製冷機組效率的應用實例（即開發一種 AI 算法，以期在沒有機電工程知識的情況下提高製冷機組的效率）。我們建議使用來自 BIM 和綜合樓宇管理系統 (iBMS) 的元數據作為輸入參數，及編寫人工智能算法以計算輸入和能量輸出的相關性，並構建數字孿生來模擬製冷機組的情況。此項目不僅可以驗證現有資料庫的效率，亦有助機電工程署研發數字孿生。","challenges_sc":"此项目分为两个阶段： 1. 开发人工智能工具，将 BIM、BIM-AM 和综合楼宇管理系统 (iBMS) 的元数据转换为语义知识图谱。来自另一座建筑物的数据将用于验证模型； 2. 展示应用语义人工智能提升制冷机组效率的应用实例（即开发一种 AI 算法，以期在没有机电工程知识的情况下提高制冷机组的效率）。我们建议使用来自 BIM 和综合楼宇管理系统 (iBMS) 的元数据作为输入参数，及编写人工智能算法以计算输入和能量输出的相关性，并构建数字孪生来模拟制冷机组的情况。此项目不仅可以验证现有资料库的效率，亦有助机电工程署研发数字孪生。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0190","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0190","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0190"},{"title_en":"LiDAR-Based Fiducial Marker Positioning System","title_tc":"光學雷達基準標記定位系統","title_sc":"光学雷达基准标记定位系统","challenges_en":"This project aims to develop an artificial intelligence (AI) technology, known as LiDAR-based fiducial marker positioning system, to provide accurate positioning in GPS-denied tunnel environment for tasks such as tunnel inspection in public works projects. The objective is to address the critical business needs for safer and more efficient tunnel inspection in the confined and hectic tunnel construction environment. In the Trunk Road T2 and Cha Kwo Ling Tunnel project (the T2 project), “3S Tunnel Defect Inspector” – an AI drone system with onboard AI-based edge computing devices, which is the first AI drone system in Hong Kong for tunnel defect inspection, was deployed for efficient and automatic real-time defect inspection of TBM tunnel lining segments, viz concrete crack, concrete spalling and water leakage during the construction stage. This is a breakthrough to the conventional visual inspection in minimising safety risks of working at height, reducing tedious and repetitive tasks for human and enhancing tunnel construction logistics. However, the “3S Tunnel Defect Inspector” requires a unique QR code on each tunnel segment and an established tunnel BIM model to determine the location of observed defects. The application of this AI inspection system is suitable for use in most new tunnel projects for which the two prerequisites would have been allowed for in the contract. However, this is limiting the broader application of the system. Our project here is to bring a generalised solution for real-time positioning in tunnels for mobile robots that are assigned to carry out position-related tasks, by leveraging AI identification of fiducial marker, LiDAR 3-D point cloud models and an AI platform for evaluating and correcting the drift associated with the SLAM (Simultaneous Localization and Mapping) technique, such that the mobile robot can work out its own correcting maneuver to improve its position accuracy. This real-time positioning method can be applied to determine both the locations of inspection robot and the defects observed in tunnel, with the benefits of enhanced safety, more efficient inspection process, minimal installation required, high adaptability to all tunnels and low maintenance cost. (Note : If necessary, LiDAR scanning and construction of 3D Point Cloud Model can be carried out by the Trunk Road T2’s on site survey team to facilitate the PoC development. Equipment employed will be (1) Leica RTC360 (tripod-mounted laser scanner) and\/or Leica BLK2GO (handheld laser scanner), using the supplied software to construct the 3D point cloud model.)","challenges_tc":"本項目旨在開發一種人工智能（AI）技術，即光學雷達基準標記定位系統，為沒有GPS訊號的隧道環境中進行工作(例如公共工程項目中的隧道檢查)提供精確定位，目的是解決在狹窄和繁忙隧道施工環境中更安全和有效率地進行隧道檢查的迫切業務需要。 在T2主幹路及茶果嶺隧道項目（T2項目）中，「智能隧道質量檢測系統」(即是一個搭載人工智能邊緣運算裝置的人工智能無人機系統)是香港首個專為檢測隧道問題而使用的人工智能無人機系統，可以在施工期間高效地自動實時檢測TBM隧道組件的混凝土裂縫、混凝土剝落、漏水等問題。此系統是傳統目視檢查的突破，可以降低高空作業的安全風險，並減少人手處理繁瑣和重複性的工作，以及提升隧道施工的物流。 不過，「智能隧道質量檢測系統」需要在每個隧道段上設定獨特的二維碼，並需要建立隧道BIM模型，以判斷所發現的缺陷位置。該人工智能檢查系統適用於大多數新隧道項目，惟需要在合約中滿足上述兩個先決條件，因而限制了更廣泛應用該系統。 我們的項目通過利用AI識別基準標記、LiDAR 3-D點雲模型和用作評估及修正與SLAM(同時定位與地圖構建)技術相關的漂移的AI平台，為在隧道中執行與定位有關工作的移動機械人提供通用的實時定位解決方案，以便移動機械人於工作時自行糾正動作，以提高定位的精確度。 此實時定位方法可用於判斷檢測機械人和在隧道所發現的缺陷位置，具有提升安全、令檢查過程效率更高、更少安裝要求、對所有隧道均有高度適應能力和低保養成本的優點。 （註：如有需要，T2主幹道現場測量團隊可進行LiDAR掃描及構建3D點雲模型，以方便進行概念驗證。所採用的設備為(1) Leica RTC360（三腳架激光掃描儀）及／或Leica BLK2GO（手持式激光掃描儀），並使用所提供的軟件構建3D點雲模型。）","challenges_sc":"本项目旨在开发一种人工智能（AI）技术，即光学雷达基准标记定位系统，为没有GPS讯号的隧道环境中进行工作(例如公共工程项目中的隧道检查)提供精确定位，目的是解决在狭窄和繁忙隧道施工环境中更安全和有效率地进行隧道检查的迫切业务需要。 在T2主干路及茶果岭隧道项目（T2项目）中，「智能隧道质量检测系统」(即是一个搭载人工智能边缘运算装置的人工智能无人机系统)是香港首个专为检测隧道问题而使用的人工智能无人机系统，可以在施工期间高效地自动实时检测TBM隧道组件的混凝土裂缝、混凝土剥落、漏水等问题。此系统是传统目视检查的突破，可以降低高空作业的安全风险，并减少人手处理繁琐和重复性的工作，以及提升隧道施工的物流。 不过，「智能隧道质量检测系统」需要在每个隧道段上设定独特的二维码，并需要建立隧道BIM模型，以判断所发现的缺陷位置。该人工智能检查系统适用于大多数新隧道项目，惟需要在合约中满足上述两个先决条件，因而限制了更广泛应用该系统。 我们的项目通过利用AI识别基准标记、LiDAR 3-D点云模型和用作评估及修正与SLAM(同时定位与地图构建)技术相关的漂移的AI平台，为在隧道中执行与定位有关工作的移动机械人提供通用的实时定位解决方案，以便移动机械人于工作时自行纠正动作，以提高定位的精确度。 此实时定位方法可用于判断检测机械人和在隧道所发现的缺陷位置，具有提升安全、令检查过程效率更高、更少安装要求、对所有隧道均有高度适应能力和低保养成本的优点。 （注：如有需要，T2主干道现场测量团队可进行LiDAR扫描及构建3D点云模型，以方便进行概念验证。所采用的设备为(1) Leica RTC360（三脚架激光扫描仪）及／或Leica BLK2GO（手持式激光扫描仪），并使用所提供的软件构建3D点云模型。）","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0189","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0189","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0189"},{"title_en":"Intelligent Electro-optical Sensors (EOS) and Cameras Search System","title_tc":"智能光電感應器及攝像機搜索系統","title_sc":"智能光电感应器及摄像机搜索系统","challenges_en":"It is the principle duty of the Marine Police to maintain law and order in the HKSAR waters and protect people’s life and property. As one of the maritime rescue units of Hong Kong, Marine Police plays a key role in performing maritime search and rescue operations (SAR) that provides 24\/7 emergency response capability to locate, assist and evacuate persons in distress, regardless of weather and sea conditions. The proposed system is to enhance the SAR capability utilising the existing land-based or ship mount EOS \/ camera system with an AI-driven search function that can search, detect and identify a person \/ vessel in distress at sea. The system comprises a network of high-resolution land based cameras and mobile cameras mounted on ships or drones, along with an AI-based software that can control and coordinate the networked cameras to perform sea surface sweeping and analyse the captured images in real-time. The main objectives of the proposed system are: - To detect and identify a person \/ vessel in distress at sea; - To enable the network cameras to sweep the sea surface in a coordinated manner according to the optimised search route formulated by an AI algorithm; - To enable multiple cameras to collaboratively detect the person \/ vessel in distress by analysing the same scene from multiple angles; - To alert the rescue team on the location of the person \/ vessel in distress; - To provide real-time updates on the person's location and situation to the rescue team. The AI-powered automated camera system offers several advantages, including conducting search operations 24\/7 with minimum human involvement, increasing resilience to adverse weather and sea conditions, improving efficiency of existing camera systems, reducing manpower demand and elimination of human fatigue. Furthermore, such a system can be easily expanded to include additional search capabilities (e.g. illegal immigrants and smuggling) in the future.","challenges_tc":"香港水警的主要職責是維護香港特別行政區海域的法紀和保護市民的生命及財產。作為香港的海上救援部門之一，水警在海上搜救行動中扮演關鍵角色，包括提供全天候24小時的緊急應變能力，不論天氣和海上情況，去找出遇險人士位置，並加以救援和疏散。 建議的系統旨在利用現有的陸地或船載光電感應器\/攝像機系統，通過人工智能驅動的搜索功能，增強搜救能力，能夠在海上搜索、偵測和識別遇險人士\/船隻。該系統由高解像度的陸地攝錄機和安裝在船舶或無人機上的移動攝錄機組成，並搭配一個利用人工智能的軟件，去控制和協調網絡攝錄機進行海面掃描，並實時分析捕捉到的圖像。 該系統的主要目標包括： - 偵測和識別在海上遇險人士\/船隻； - 使網絡攝錄機可以根據人工智能算法所制定的優化搜索路線，互相協調地進行海面掃描； - 通過多個攝錄機從多個角度協作分析同一範圍，以偵測遇險人士\/船隻； - 向救援團隊發出有關遇險人士\/船隻位置的提示； - 向救援團隊提供有關人士位置和情況的實時更新。 藉着人工智能驅動的自動攝錄系統具備多項優點，包括可以利用最少人手執行全天候24小時的搜索行動，增強對惡劣天氣和海上情況的抗壓能力，提高現有攝錄系統的效率，減少人力需求和人員疲勞。此外，該系統還可以輕易擴展功能，將來可以加入其他搜索功能（例如偵測非法入境和走私活動）。","challenges_sc":"香港水警的主要职责是维护香港特别行政区海域的法纪和保护市民的生命及财产。作为香港的海上救援部门之一，水警在海上搜救行动中扮演关键角色，包括提供全天候24小时的紧急应变能力，不论天气和海上情况，去找出遇险人士位置，并加以救援和疏散。 建议的系统旨在利用现有的陆地或船载光电感应器\/摄像机系统，通过人工智能驱动的搜索功能，增强搜救能力，能够在海上搜索、侦测和识别遇险人士\/船只。该系统由高解像度的陆地摄录机和安装在船舶或无人机上的移动摄录机组成，并搭配一个利用人工智能的软件，去控制和协调网络摄录机进行海面扫描，并实时分析捕捉到的图像。 该系统的主要目标包括： - 侦测和识别在海上遇险人士\/船只； - 使网络摄录机可以根据人工智能算法所制定的优化搜索路线，互相协调地进行海面扫描； - 通过多个摄录机从多个角度协作分析同一范围，以侦测遇险人士\/船只； - 向救援团队发出有关遇险人士\/船只位置的提示； - 向救援团队提供有关人士位置和情况的实时更新。 藉着人工智能驱动的自动摄录系统具备多项优点，包括可以利用最少人手执行全天候24小时的搜索行动，增强对恶劣天气和海上情况的抗压能力，提高现有摄录系统的效率，减少人力需求和人员疲劳。此外，该系统还可以轻易扩展功能，将来可以加入其他搜索功能（例如侦测非法入境和走私活动）。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0188","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0188","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0188"},{"title_en":"Chatbot Kiosk for Police Foundation Training","title_tc":"警察基礎訓練對話機器人","title_sc":"警察基础训练对话机器人","challenges_en":"In this project, we aim to make use of generative AI Chatbot technology to replace human actors, facilitating police trainees to interact with an AI suspect and practice their questioning and cautioning skills. A vertical touch screen monitor displaying an AI avatar would form the Chatbot kiosk. The look of the AI avatar will be different based on the scenario designed. There will be a number of different scenarios to simulate different types of incidents\/offences. Trainees will take turns to receive this training individually at the kiosk. Random scenarios would be introduced to the trainee in text and voice-over. The trainee is required to ask the AI avatar questions seeking to establish the key elements of a particular offence committed by the AI avatar. Once the trainee determines from the AI avatar’s replies that an offence has been committed, the trainee will have to cite the correct caution. The kiosk will verify whether the offence cited and the wordings of the caution are accurate, and if incorrect, it will provide the correct answer and offer recommendations on the trainee’s performance to complete the training. All scenarios would be prepared by instructors in text format in advance. The information should include the scene (e.g. inside a supermarket), the suspect (e.g. age, gender, outfit), the case background (e.g. a suspected shoplifting case in which a particular item has been stolen), the offence committed (e.g. theft), the key words that constitute the elements of that offence and the correct wording of caution. Based on the text information, the AI technologies will generate the appropriate background image of the venue, the appropriate AI avatar, and the appropriate responses to the trainee’s questions.","challenges_tc":"在這個項目中，我們旨在運用生成式人工智能聊天機械人技術取代真人訓練員，通過警察學員與AI嫌疑人互動，協助他們練習盤問和警戒技巧。 聊天機械人的AI虛擬人像會呈現在一個垂直觸控顯示屏。訓練平台中將有多種不同的情境以模擬不同類型的事件\/犯罪行為，而AI虛擬人像的外貌會根據所設計的不同情境而改變。學員會輪流在練習平台接受訓練，而隨機的情境會以文字和旁白的方式向學員介紹。學員需要向AI虛擬人像進行盤問，以判斷其干犯的特定犯罪行為的關鍵要素。當學員從AI虛擬人像的回答中確定其干犯之罪行，他們必須引用正確的警戒。如學員所判斷的犯罪行為和警戒不正確，訓練平台將提供正確答案及就其表現提出建議並完成訓練。 所有情境都將由教官提前以文本格式準備。內容包括場景（例如在超市內）、嫌疑人（例如年齡、性別、服裝）、案件背景（例如一宗疑似店鋪盜竊案，特定物品已被盜）、犯罪行為（例如盜竊）、構成該犯罪行為要素的關鍵詞，以及正確的警戒。基於文本內容，AI技術將生成適當的場地背景圖像、相對應的AI虛擬人像及對學員問題的適當回應。","challenges_sc":"在这个项目中，我们旨在运用生成式人工智能聊天机械人技术取代真人训练员，通过警察学员与AI嫌疑人互动，协助他们练习盘问和警戒技巧。 聊天机械人的AI虚拟人像会呈现在一个垂直触控显示屏。训练平台中将有多种不同的情境以模拟不同类型的事件\/犯罪行为，而AI虚拟人像的外貌会根据所设计的不同情境而改变。学员会轮流在练习平台接受训练，而随机的情境会以文字和旁白的方式向学员介绍。学员需要向AI虚拟人像进行盘问，以判断其干犯的特定犯罪行为的关键要素。当学员从AI虚拟人像的回答中确定其干犯之罪行，他们必须引用正确的警戒。如学员所判断的犯罪行为和警戒不正确，训练平台将提供正确答案及就其表现提出建议并完成训练。 所有情境都将由教官提前以文本格式准备。内容包括场景（例如在超市内）、嫌疑人（例如年龄、性别、服装）、案件背景（例如一宗疑似店铺盗窃案，特定物品已被盗）、犯罪行为（例如盗窃）、构成该犯罪行为要素的关键词，以及正确的警戒。基于文本内容，AI技术将生成适当的场地背景图像、相对应的AI虚拟人像及对学员问题的适当回应。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0187","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0187","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0187"},{"title_en":"Improving communications through generative sign language","title_tc":"通過生成手語改善溝通","title_sc":"通过生成手语改善沟通","challenges_en":"Despite the United Nations Convention on the Rights of Persons with Disabilities emphasising the importance of sign language for individuals with hearing impairment, support in Hong Kong is limited, with only 50 registered sign language interpreters to assist over 200,000 hearing-impaired individuals. This can lead to hindrance to access to important information and services, as well as feelings of isolation and exclusion. Efforts to increase the awareness of their needs have been made, but more action is needed. We propose to improve communication between hearing and hard-of-hearing individuals in Hong Kong by translating between spoken language and Hong Kong Sign Language (HKSL). The solution combines two modules: the first module recognises HKSL and translates it into spoken languages using Convolutional Neural Networks (CNNs), while the second module generates sign language videos sequence from spoken language sentences using Neural Machine Translation (NMT) and Generative Adversarial Network (GAN) with motion generation. The CNNs module can effectively recognise HKSL, enabling real-time communication in various settings, such as medical emergencies or law enforcement situations. The NMT and GAN modules can translate textual information into HKSL in realistic video sequences, providing the deaf community with access to any textual information, including live news or emergency announcements. The proposed solution has the potential to revolutionise communication for the deaf and hard-of-hearing community in Hong Kong, promoting equal opportunities for all to access information and services, regardless of their abilities. By combining the two modules, the solution can facilitate communication in various settings, creating a more inclusive society and fostering a barrier-free city.","challenges_tc":"儘管聯合國殘疾人權利公約強調手語對聽障人士的重要性，但香港對手語使用者的支持卻十分有限。香港有超過200,000名聽障人士，卻只有50名註冊手語翻譯員為他們提供服務。這導致聽障人士難以獲取重要資訊和服務，同時容易產生孤單和被排斥感。雖然已努力提高市民對這類人士需要的認知，但仍遠遠有所不足。 我們提議通過將口語語言和香港手語（HKSL）進行翻譯，改善香港健聽和聽障人士之間的溝通。該解決方案結合了兩個模組：第一個模組使用卷積神經網絡（CNNs）識別HKSL並將其翻譯成口語語言；第二個模組使用神經機器翻譯（NMT）和生成對抗網絡（GAN）及動作生成，從口語語句生成手語視頻序列。 CNNs模組能夠有效識別HKSL，實現在醫療緊急情況或執法場景等各種情境下的實時溝通。NMT和GAN模組能夠將文本信息轉換為現實的HKSL視頻序列，讓聽障人士社群能夠獲取任何文本信息，包括即時新聞或緊急通知。 該解決方案有潛力革新香港聽障人士社群的溝通方式，促進所有人不論能力，都能平等地獲取信息和服務。通過結合這兩個模組，該解決方案能夠在各種情境下促進溝通，創造一個更具包容性的社會，並打造無障礙城市。","challenges_sc":"尽管联合国残疾人权利公约强调手语对听障人士的重要性，但香港对手语使用者的支持却十分有限。香港有超过200,000名听障人士，却只有50名注册手语翻译员为他们提供服务。这导致听障人士难以获取重要资讯和服务，同时容易产生孤单和被排斥感。虽然已努力提高市民对这类人士需要的认知，但仍远远有所不足。 我们提议通过将口语语言和香港手语（HKSL）进行翻译，改善香港健听和听障人士之间的沟通。该解决方案结合了两个模组：第一个模组使用卷积神经网络（CNNs）识别HKSL并将其翻译成口语语言；第二个模组使用神经机器翻译（NMT）和生成对抗网络（GAN）及动作生成，从口语语句生成手语视频序列。 CNNs模组能够有效识别HKSL，实现在医疗紧急情况或执法场景等各种情境下的实时沟通。NMT和GAN模组能够将文本信息转换为现实的HKSL视频序列，让听障人士社群能够获取任何文本信息，包括即时新闻或紧急通知。 该解决方案有潜力革新香港听障人士社群的沟通方式，促进所有人不论能力，都能平等地获取信息和服务。通过结合这两个模组，该解决方案能够在各种情境下促进沟通，创造一个更具包容性的社会，并打造无障碍城市。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0186","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0186","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0186"},{"title_en":"Monitoring of Shoreline Cleanliness Using Artificial Intelligence (AI) Image Recognition","title_tc":"利用人工智能識別技術進行海岸清潔監察","title_sc":"利用人工智能识别技术进行海岸清洁监察","challenges_en":"Marine refuse accumulation on Hong Kong's shoreline has become a profound environmental nuisance that draws much public attention in recent years. President Xi Jinping emphasised in his speech at the 20th National Congress in 2022 the importance of prevention of environmental pollution, and “Building Beautiful Bays” is one of the main objectives identified in the “Greater Bay Area Plan”. To address this issue, EPD has implemented a shoreline cleanliness monitoring program that involves routine site inspections, photo taking and recording at over 190 coastal sites on a regular basis. The current monitoring program is manpower-intensive, and involves manual handling and processing of the massive data collected which are very time-consuming. To enhance the efficiency and effectiveness of shoreline cleanliness monitoring, it is proposed to develop an AI-CCTV monitoring system, for the first time in marine refuse management applications in Hong Kong, that leverages on AI image recognition and machine learning technologies to automate data collection and analysis. The system will consist of a network of self-contained CCTV camera systems strategically installed at selected sites, equipped with AI algorithms, 5G telecommunication device and solar panel to enable real-time identification and classification of marine refuse in remote areas, operating round-the-clock to enhance the existing inspections using small unmanned aircraft (SUA). The system will help detect the real-time situation of marine refuse at selected sites, thus providing quantitative data on the cleanliness of the shoreline, so that relevant authorities could be alerted of potential accumulation of refuse before it becomes a major nuisance, especially after adverse weather which could result in marine refuse surge at multiple sites over a wide area, and, in turn, reducing the reliance on manpower-intensive site inspections. The system will also provide a centralised database to store and manage data and information related to shoreline cleanliness, enabling easy retrieval and analysis. Overall, the system will potentially greatly enhance the effectiveness of EPD’s monitoring and management of the shoreline cleanliness, and effectively optimise resources allocation by relevant authorities for timely clean-up of the most affected areas with minimal manpower input.","challenges_tc":"近年來，海上垃圾已成為公眾廣泛關注的環境問題。習近平主席在2022年第二十次全國代表大會上強調環境污染防治的重要性，而「建設美麗海灣」更是《粵港澳大灣區規劃》中的主要目標之一。為保持海岸清潔，環境保護署（環保署）實施了海岸清潔監察計劃，定期對超過190個海岸地點進行巡查、拍攝及記錄海岸清潔情況。目前的監察計劃及當中收集到的大量數據，都需花費大量人手及時間去處理。 為提升海岸清潔監察的效率和成效，建議開發一個基於人工智慧圖像識別和機器學習技術的AI-CCTV監察系統，是首次應用於香港海上垃圾管理方面的工作，以實現自動化收集及分析數據。該系統由多個獨立閉路電視攝錄系統組成一個監測網絡，攝錄機將安裝在特選的地點，再配備人工智能算法、5G通訊設備和太陽能板，以支持對偏遠地區的海上垃圾進行實時識別和分類，實現全天候運作以加強現時使用小型無人機（SUA）的監察效能。 該系統將實時監察特選地點的垃圾積聚情況，提供海岸清潔狀況的定量數據，並按垃圾積聚的程度適時向相關部門發出警示，特別是在惡劣天氣過後，大量海上垃圾可能在多個地點及大範圍積聚時，便可及時降低其對環境的影響，同時減少依賴需要大量人力進行的現場監察。該系統亦將提供一個中央數據庫用作儲存和管理與海岸清潔狀況相關的數據和信息，以便檢索和分析。 總括而言，該系統有望大大提升環保署監察和管理海岸清潔狀況的效率，並通過優化相關部門的資源分配，有效地縮減清理受影響最嚴重區域所需的人手及時間。","challenges_sc":"近年来，海上垃圾已成为公众广泛关注的环境问题。习近平主席在2022年第二十次全国代表大会上强调环境污染防治的重要性，而「建设美丽海湾」更是《粤港澳大湾区规划》中的主要目标之一。为保持海岸清洁，环境保护署（环保署）实施了海岸清洁监察计划，定期对超过190个海岸地点进行巡查、拍摄及记录海岸清洁情况。目前的监察计划及当中收集到的大量数据，都需花费大量人手及时间去处理。 为提升海岸清洁监察的效率和成效，建议开发一个基于人工智慧图像识别和机器学习技术的AI-CCTV监察系统，是首次应用于香港海上垃圾管理方面的工作，以实现自动化收集及分析数据。该系统由多个独立闭路电视摄录系统组成一个监测网络，摄录机将安装在特选的地点，再配备人工智能算法、5G通讯设备和太阳能板，以支持对偏远地区的海上垃圾进行实时识别和分类，实现全天候运作以加强现时使用小型无人机（SUA）的监察效能。 该系统将实时监察特选地点的垃圾积聚情况，提供海岸清洁状况的定量数据，并按垃圾积聚的程度适时向相关部门发出警示，特别是在恶劣天气过后，大量海上垃圾可能在多个地点及大范围积聚时，便可及时降低其对环境的影响，同时减少依赖需要大量人力进行的现场监察。该系统亦将提供一个中央数据库用作储存和管理与海岸清洁状况相关的数据和信息，以便检索和分析。 总括而言，该系统有望大大提升环保署监察和管理海岸清洁状况的效率，并通过优化相关部门的资源分配，有效地缩减清理受影响最严重区域所需的人手及时间。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0185","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0185","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0185"},{"title_en":"AI Environmental Air Nuisance Investigation Robot Dog","title_tc":"人工智能環境空氣滋擾偵查機械狗","title_sc":"人工智能环境空气滋扰侦查机械狗","challenges_en":"Every year, the Environmental Protection Department (EPD) receive over 1 200 complaints against environmental air nuisances, most come from unclear sources, and we conduct about 3 000 relevant site investigations annually. Thousands of affected people may experience discomfort, nausea or even dizziness. In some cases, prompt investigation is vital in finding out the source of pollution in order to quickly stop the nuisance, in particular for cases involving the vulnerable children. Conventionally, EPD investigators had to find out the nuisance by smelling and approach the direction of the emission source. Safety and health concerns for frontline colleagues were raised inevitably from prolonged investigations, especially for environmental nuisances of Mysterious Gas Incident (MGI). While gaseous detectors would be used to measure the concentration of pollutants, they could only provide limited information such as concentration. The investigation was still highly dependent on human searching. The introduction and development of AI Environmental Air Nuisance Investigation Robot Dog (AI-Dog) would turn the tile. It would be equipped with computer vision, robot mechanics, advanced gaseous sensors and AI algorithms to predict the source and pollution activity, which would track the location of the source autonomously with tailor-designed directional air intakes. Designing to have 5G linkage with IoTs such as the computer servers of Control Centre of EPD, it can also access big data for air emission inventories of nearby inspection area. Through continuous AI machine learning, its accuracy and effectiveness would be improved over time. AI-Dog would break the new ground in environmental monitoring and emergency response. By leveraging advanced AI technologies, this autonomous robotics system can effectively identify pollution sources and locate them. Its autonomous nature eliminates the need for human involvement in unhealthy or unsafe areas during the investigations, making it a valuable companion for government investigators and citizens.","challenges_tc":"環境保護署（環保署）每年收到超過1200宗有關環境空氣滋擾的投訴，當中大部分源頭並不明確，我們每年進行約3000次相關現場調查。受影響的人數眾多，嚴重的情況或會令人感到不適、噁心甚至頭暈。環保署及時展開污染調查對於查明污染源頭並迅速制止污染尤其重要，特別是涉及兒童等易受空氣滋擾影響的人士。 環保署調查人員目前的做法是依靠嗅覺來調查滋擾，並朝著氣味的方向來找出污染源頭。憑嗅覺進行長時間的調查，尤其是與環境滋擾有關的不明氣體事件，可能會對調查人員的安全和健康構成問題。空氣測量儀器只可測量濃度，資訊提供有限，搜查污染源頭仍需高度依賴調查人員進行。 開發人工智能環境空氣滋擾偵查機械狗（人工智能機械狗）將帶來新突破。人工智能機械狗配有電腦視覺、機器人結構、先進的空氣測量傳感器和人工智能演算法，來推測導致污染的源頭和活動，人工智能機械狗有特製的定向進氣口及演算法幫助自主跟蹤源頭的位置。人工智能機械狗使用5G結連物聯網（IoT），如環保署智慧指揮及控制中心的電腦伺服器，能獲取搜索範圍的香港空氣污染物排放清單大數據。人工智能機械狗的準確性和效能更會透過持續的人工智能機器學習得到提升。 人工智能機械狗將在環境監測和緊急應變方面開闢新領域。通過先進的人工智能技術，自主的人工智能機械狗能夠有效識別污染源頭並鎖定位置。它能代替調查人員進入不健康或不安全的區域進行調查，是政府調查人員和市民大眾的好夥伴。","challenges_sc":"环境保护署（环保署）每年收到超过1200宗有关环境空气滋扰的投诉，当中大部分源头并不明确，我们每年进行约3000次相关现场调查。受影响的人数众多，严重的情况或会令人感到不适、恶心甚至头晕。环保署及时展开污染调查对于查明污染源头并迅速制止污染尤其重要，特别是涉及儿童等易受空气滋扰影响的人士。 环保署调查人员目前的做法是依靠嗅觉来调查滋扰，并朝著气味的方向来找出污染源头。凭嗅觉进行长时间的调查，尤其是与环境滋扰有关的不明气体事件，可能会对调查人员的安全和健康构成问题。空气测量仪器只可测量浓度，资讯提供有限，搜查污染源头仍需高度依赖调查人员进行。 开发人工智能环境空气滋扰侦查机械狗（人工智能机械狗）将带来新突破。人工智能机械狗配有电脑视觉、机器人结构、先进的空气测量传感器和人工智能演算法，来推测导致污染的源头和活动，人工智能机械狗有特制的定向进气口及演算法帮助自主跟踪源头的位置。人工智能机械狗使用5G结连物联网（IoT），如环保署智慧指挥及控制中心的电脑伺服器，能获取搜索范围的香港空气污染物排放清单大数据。人工智能机械狗的准确性和效能更会透过持续的人工智能机器学习得到提升。 人工智能机械狗将在环境监测和紧急应变方面开辟新领域。通过先进的人工智能技术，自主的人工智能机械狗能够有效识别污染源头并锁定位置。它能代替调查人员进入不健康或不安全的区域进行调查，是政府调查人员和市民大众的好伙伴。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0184","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0184","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0184"},{"title_en":"AI Drone Building External Wall Spalling\/Water Seepage Detection System for Deteriorated Buildings in Hong Kong","title_tc":"香港舊區人工智能無人機外牆剝落\/滲水檢測系統","title_sc":"香港旧区人工智能无人机外墙剥落\/渗水检测系统","challenges_en":"Noting spalling from deteriorated buildings post a great, but hidden safety hazard to the public, this project aims to introduce an “AI Drone Building External Wall Spalling\/Water Seepage Detection System for Deteriorated Buildings” that leverages AI technologies to address the challenges in improving effectiveness and efficiency of public services while enhancing public safety in the area of potential concrete falling incidents. In addition, the developed system can help safeguard the public officers’ occupational safety and health. By integrating advanced sensors, AI technologies with drone surveillance, we can automatically detect and actively prevent hazardous incidents caused by spalling. The outcome of the proof of concept project will facilitate wider adoption on urban built hazard detection, building law enforcement and maintenance surveillance by the Hong Kong Government.","challenges_tc":"有鑑於老化建築物的剝落現象對公眾構成了一個重大的安全隱患，本項目旨在引入「應用人工智能和無人機於老化建築物的外牆剝落\/滲水檢測」系統，希望借助人工智能技術應對改善公共服務效能和效率的挑戰，同時在有混凝土剝落潛在危險的地方改善公共安全。此外，該系統的開發能夠保障檢測人員的職業安全和健康。通過整合先進的傳感器、無人機人工智能技術，我們能夠自動檢測並主動預防由混凝土剝落引起的危險事故。概念驗證項目的成果將有助於香港政府在城市建築安全隱患檢測、建築物條例執法和維修監控方面的更廣泛應用。","challenges_sc":"有鉴于老化建筑物的剥落现象对公众构成了一个重大的安全隐患，本项目旨在引入「应用人工智能和无人机于老化建筑物的外墙剥落\/渗水检测」系统，希望借助人工智能技术应对改善公共服务效能和效率的挑战，同时在有混凝土剥落潜在危险的地方改善公共安全。此外，该系统的开发能够保障检测人员的职业安全和健康。通过整合先进的传感器、无人机人工智能技术，我们能够自动检测并主动预防由混凝土剥落引起的危险事故。概念验证项目的成果将有助于香港政府在城市建筑安全隐患检测、建筑物条例执法和维修监控方面的更广泛应用。","outcomes_en":"To complete the Proof-of-Concept (PoC) development within six months, and provide the required equipment and AI training data as necessary.","outcomes_tc":"在六個月內完成概念驗證開發，並根據需要提供所需的設備和人工智能培訓數據。","outcomes_sc":"在六个月内完成概念验证开发，并根据需要提供所需的设备和人工智能培训数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0183","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0183","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0183"},{"title_en":"Optical Character Recognition for paper manifests","title_tc":"貨物艙單的光學字符識別","title_sc":"","challenges_en":"To perform Optical Character Recognition for paper manifests such that relevant fields are extracted from the forms and stored as records (in Excel\/csv format). The information in the paper manifests may not be written\/typed clearly and misalignment may be found.","challenges_tc":"對貨物艙單執行光學字符識別，以便從表格中提取相關字段並存儲為記錄（Excel\/csv 格式）。 貨物艙單上的書寫／ 打字可能會不清晰，並有機會出現錯位。","challenges_sc":"","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0182","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0182","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0182"},{"title_en":"Estimation of Traffic Volume Using Mobile Positioning Data","title_tc":"使用移動定位數據進行汽車流量估算","title_sc":"使用移动定位数据进行汽车流量估算","challenges_en":"Every year, the Department conducts traffic census covering 1,923 kilometers of roads, which account for 87.8% of the 2,189 kilometers of trafficable roads in Hong Kong. For decades, the Department has been using various methods, such as using video detectors, loop detectors, rubber air-tubes and manual counts, to collect traffic flow data. However, these traditional detectors face challenges such as high cost, difficulty in installation and maintenance, and limited coverage due to the need for specific installation locations. Additionally, data processing requires specialised software and expertise, and takes a lot of time. The traditional detectors may also be prone to damage or malfunction, leading to data loss. Therefore, alternative methods such as using mobile positioning data to estimate traffic volume are being explored. In recent years, the use of mobile positioning data from mobile devices as a data source to estimate average daily traffic volume has become increasingly popular. Mobile positioning data has the advantages of being cost-effective, passively collected, and not requiring specialised hardware or personnel, making it an attractive choice for the Department to collect traffic data. Furthermore, mobile location data can provide more comprehensive coverage of roads and highways, including rural areas where traditional detectors may not be installed, which is particularly useful for traffic planning and infrastructure development.","challenges_tc":"每年，部門會進行交通統計，涵蓋1923公里的路段，佔本港2189公里可通行道路的87.8％。 過去數十年來，部門一直使用各種方法，例如視像探測器、環路線圈探測器、橡膠氣管和人工點算來收集交通流量數據。然而，這些傳統探測器存在成本高、安裝和維修保養難度大的問題，且需要在特定位置安裝，導致覆蓋範圍不足，使獲取全面交通數據變得困難。此外，數據處理需要專門的軟件和專業知識，耗費大量時間處理。傳統探測器亦可能受損或遭到破壞而停止運作，導致數據損失。因此，我們希望探索替代方法，例如使用移動定位數據來估計交通流量。 近年來，使用移動設備的移動定位數據作為估算平均每日交通量變得越來越受歡迎。移動定位數據具有成本效益高、被動收集、不需要專門硬件或人員等優勢，使其成為部門收集交通數據的一個有吸引力的選擇。此外，移動定位數據可以提供更全面的道路和高速公路覆蓋，包括可能沒有安裝傳統檢測器的鄉村地區，對交通規劃和基礎設施發展尤其有用。","challenges_sc":"每年，部门会进行交通统计，涵盖1923公里的路段，占本港2189公里可通行道路的87.8％。 过去数十年来，部门一直使用各种方法，例如视像探测器、环路线圈探测器、橡胶气管和人工点算来收集交通流量数据。然而，这些传统探测器存在成本高、安装和维修保养难度大的问题，且需要在特定位置安装，导致覆盖范围不足，使获取全面交通数据变得困难。此外，数据处理需要专门的软件和专业知识，耗费大量时间处理。传统探测器亦可能受损或遭到破坏而停止运作，导致数据损失。因此，我们希望探索替代方法，例如使用移动定位数据来估计交通流量。 近年来，使用移动设备的移动定位数据作为估算平均每日交通量变得越来越受欢迎。移动定位数据具有成本效益高、被动收集、不需要专门硬件或人员等优势，使其成为部门收集交通数据的一个有吸引力的选择。此外，移动定位数据可以提供更全面的道路和高速公路覆盖，包括可能没有安装传统检测器的乡村地区，对交通规划和基础设施发展尤其有用。","outcomes_en":"To prove passive mobile positioning data (MPD) is representative and accurate for estimation of traffic flows and show MPD offers attractive advantages in terms of cost-effectiveness and coverage.","outcomes_tc":"證明被動式移動定位數據(MPD)對於交通流量的估計具有代表性和準確性，並展示MPD在成本效益和覆蓋範圍方面提供了有吸引力的優勢。","outcomes_sc":"证明被动式移动定位数据(MPD)对于交通流量的估计具有代表性和准确性，并展示MPD在成本效益和覆盖范围方面提供了有吸引力的优势。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0177","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0177","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0177"},{"title_en":"Integrated Platform for Smart IT Tools and Big Data Analytics of Environmental Data","title_tc":"智慧科技綜合平台及環境數據的大數據分析","title_sc":"智慧科技综合平台及环境数据的大数据分析","challenges_en":"In the daily operation, separate sampling devices, IT tools, including drones, unmanned submarine, unmanned boat are being adopted to gather environmental information in various forms and channels. However, we lack a central platform to integrate the information gathered from these sampling devices and smart IT tools.","challenges_tc":"在日常工作中，我們會運用不同且獨立的採樣裝置及智慧工具，如無人機、無人潛艇、無人船等，透過不同的形式來收集環境訊息。可是，我們缺乏一個中央平台來整合由這些採樣裝置及智慧工具收集回來的訊息。","challenges_sc":"在日常工作中，我们会运用不同且独立的采样装置及智慧工具，如无人机、无人潜艇、无人船等，透过不同的形式来收集环境讯息。可是，我们缺乏一个中央平台来整合由这些采样装置及智慧工具收集回来的讯息。","outcomes_en":"We would like to build a GIS based platform to facilitate information integration, as well as performing big data analytics on these environmental data. The platform should not only serve as a hub to integrate data, but also use 5G technology to enable the real-time communication of the smart IT tools with the platform. This will involve upgrade of our existing IT tools or purchase of new IT tools and devices. The platform will be hosted in a secured cloud server, but at the same time enable access of the platform through mobile devices. These mobile devices need to support 5G too, in order to utilise the advantage of the platform.","outcomes_tc":"我們希望能夠建立一個以地理信息系統 (GIS)為基礎的平台以促進各項資訊的整合，同時對這些環境數據進行大數據分析。這個平台不但是一個數據樞紐，同時亦應透過5G通訊技術，使智慧工具能夠與平台進行即時通訊。為達到這個要求，我們將需要升級現有的智慧工具或購買新的工具及裝置。這個平台將會建立在一個安全的雲端伺服器，但同時允許流動裝置連接平台。這些流動裝置亦需要支援5G，以發揮這個平台的優勢。","outcomes_sc":"我们希望能够建立一个以地理信息系统 (GIS)为基础的平台以促进各项资讯的整合，同时对这些环境数据进行大数据分析。这个平台不但是一个数据枢纽，同时亦应透过5G通讯技术，使智慧工具能够与平台进行即时通讯。为达到这个要求，我们将需要升级现有的智慧工具或购买新的工具及装置。这个平台将会建立在一个安全的云端伺服器，但同时允许流动装置连接平台。这些流动装置亦需要支援5G，以发挥这个平台的优势。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0170","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0170","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0170"},{"title_en":"E-services Portal for Members and Cadets (AI Rostering and Attendance Recording)","title_tc":"隊員及少年團員電子化服務入門網站（人工智能編製輪值表及記錄出勤）","title_sc":"队员及少年团员电子化服务入门网站（人工智能编制轮值表及记录出勤）","challenges_en":"The department is seeking professional services to build a centralised cloud-based portal to facilitate rostering through AI algorithms and manage attendance for adult members and cadets.","challenges_tc":"部門現正尋求專業服務設立中央雲端入門網站，通過智能算法編製輪值表和管理出勤，供成人隊員和少年團員使用。","challenges_sc":"部门现正寻求专业服务设立中央云端入门网站，通过智能算法编制轮值表和管理出勤，供成人队员和少年团员使用。","outcomes_en":"The department is exploring the possibility of launching a new portal which could enable users to view attendance and training records, browse and register for events\/training (with event registration status available) and receive prompt registration notifications for special events. The platform will also enable team leaders to create events\/training, confirm the list of attendees and arrange rostering. The platform will be integrated with iAM Smart, which will be used for login and identity verification. Besides, the portal will be used for taking attendance. It not only digitises the clocking-in and clocking-out time for each event so as to establish clear and accurate attendance records, but also enables team leaders to streamline the approval process, verify the identity of the attendees and their time of attendance. The portal aims at providing an electronic means for auto-filling of e-application forms through iAM Smart, receipt of notifications of application status, any upcoming registered events and other latest events of the department. In addition, it will play an important role in sending notifications of successful enrolment and registration for written exams, fitness tests and medical examinations. It will also provide miscellaneous notifications relating to ordering, distribution and pick-up of uniform.","outcomes_tc":"部門正在探討可否推出新的入門網站，以助用戶檢視出勤和培訓記錄，瀏覽和報名參與活動／培訓（可查看活動報名狀態），以及接收特別活動的即時報名通知。該平台還可讓隊長創建活動／培訓項目，確認出席者名單和製定輪值名單。該平台會加入「智方便」的功能，讓用戶登入和驗證身分。 此外，入門網站可用作記錄出勤，不但以電子化形式記錄參與者在每項活動的進出時間，以建立準確清晰的出勤記錄，而且容許隊長精簡批核程序，確認出席者的身分及出席時間。 入門網站旨在提供電子途徑，以便用戶透過「智方便」自動填妥電子報名表格，以及接收報名狀態、即將舉行的已報名活動和部門其他最新活動的通知。此外，該平台發揮重要作用，發送成功加入申請，以及預約筆試、體能測試和體格檢驗的通知。網站亦提供與訂製、派發和領取制服相關的其他通知。","outcomes_sc":"部门正在探讨可否推出新的入门网站，以助用户检视出勤和培训记录，浏览和报名参与活动／培训（可查看活动报名状态），以及接收特别活动的即时报名通知。该平台还可让队长创建活动／培训项目，确认出席者名单和制定轮值名单。该平台会加入「智方便」的功能，让用户登入和验证身分。 此外，入门网站可用作记录出勤，不但以电子化形式记录参与者在每项活动的进出时间，以建立准确清晰的出勤记录，而且容许队长精简批核程序，确认出席者的身分及出席时间。 入门网站旨在提供电子途径，以便用户透过「智方便」自动填妥电子报名表格，以及接收报名状态、即将举行的已报名活动和部门其他最新活动的通知。此外，该平台发挥重要作用，发送成功加入申请，以及预约笔试、体能测试和体格检验的通知。网站亦提供与订制、派发和领取制服相关的其他通知。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0166","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0166","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0166"},{"title_en":"Management of IT equipment in offices","title_tc":"辦公室IT設備管理","title_sc":"办公室IT设备管理","challenges_en":"Currently, there are various types of IT equipment, including PCs, notebooks, printers, monitors, system servers and other PC peripherals, resided in different offices. As the trend towards the digitalisation of government operations has been gaining momentum, which has led to an increase in the number of IT equipment used in different offices to support their operations, it has become increasingly difficult to track inventory levels, equipment status in a timely manner. An effective inventory management system to streamline the process of managing IT assets is the key to ensure that our inventory is well-organised and easily accessible. This includes tracking the location and status of equipment, managing maintenance and repair tasks, and ensuring that equipment is utilised efficiently. Inefficient inventory management has resulted in a number of challenges for our operations, including: 1.            Time-Consuming Manual Processes Our current inventory management system relies heavily on manual processes, such as using spreadsheets and paper-based records, which are time-consuming and error-prone. This has resulted in unnecessary delays and inefficiencies in our operations. 2.            Lack of Real-time Visibility and Control Without a centralised system for managing IT assets, our operations may have limited visibility into the status of equipment and limited control over maintenance and repair processes. 3.            Inaccurate Inventory Without an effective inventory management system, it is difficult to know how much inventory we have on hand, which often results in overstocking or understocking of IT equipment. 4.            Compliance and Security Risks Without proper tracking and management of IT assets, our operations may be at risk for compliance violations and security breaches. To address these challenges, we need a comprehensive inventory management system that will allow us to accurately track inventory levels, streamline the process of equipment management, and provide real-time visibility into our inventory.","challenges_tc":"目前，PC、筆記本、打印機、顯示器、系統服務器等PC周邊設備種類繁多，分佈在不同的辦公室。 隨著政府運作數字化的趨勢不斷增強，這導致不同辦公室用於支持其運作的 IT 設備數量增加。 及時跟踪庫存水平、設備狀態變得越來越困難。 透過一個有效的庫存管理系統來簡化管理 IT 資產的過程是確保我們的庫存井井有條且易於存取的關鍵。 這包括跟踪設備的位置和狀態、管理維護和維修任務以及確保設備得到有效利用。 低效的庫存管理給我們的運營帶來了許多挑戰，包括： 1.             耗時的手動流程 我們當前的庫存管理系統嚴重依賴手動流程，例如使用電子表格和紙本記錄，這些流程既耗時又容易出錯。 這導致我們的運營出現不必要的延誤和效率低下。 2.             缺乏實時可見性和控制 如果沒有一個用於管理 IT 資產的集中式系統，我們的運營可能對設備狀態的可見性有限，對維護和維修流程的控制也有限。 3.             庫存不準確 如果沒有有效的庫存管理系統，就很難知道我們手頭有多少庫存，這往往會導致 IT 設備庫存過多或庫存不足。 4.             合規和安全風險 如果不對 IT 資產進行適當的跟踪和管理，我們的運營可能會面臨違反合規性和安全漏洞的風險。 為了應對這些挑戰，我們需要一個全面的庫存管理系統，使我們能夠準確跟踪庫存水平、簡化設備管理流程並提供對庫存的實時可見性。","challenges_sc":"目前，PC、笔记本、打印机、显示器、系统服务器等PC周边设备种类繁多，分布在不同的办公室。 随著政府运作数字化的趋势不断增强，这导致不同办公室用于支持其运作的 IT 设备数量增加。 及时跟踪库存水平、设备状态变得越来越困难。 透过一个有效的库存管理系统来简化管理 IT 资产的过程是确保我们的库存井井有条且易于存取的关键。 这包括跟踪设备的位置和状态、管理维护和维修任务以及确保设备得到有效利用。 低效的库存管理给我们的运营带来了许多挑战，包括： 1.             耗时的手动流程 我们当前的库存管理系统严重依赖手动流程，例如使用电子表格和纸本记录，这些流程既耗时又容易出错。 这导致我们的运营出现不必要的延误和效率低下。 2.             缺乏实时可见性和控制 如果没有一个用于管理 IT 资产的集中式系统，我们的运营可能对设备状态的可见性有限，对维护和维修流程的控制也有限。 3.             库存不准确 如果没有有效的库存管理系统，就很难知道我们手头有多少库存，这往往会导致 IT 设备库存过多或库存不足。 4.             合规和安全风险 如果不对 IT 资产进行适当的跟踪和管理，我们的运营可能会面临违反合规性和安全漏洞的风险。 为了应对这些挑战，我们需要一个全面的库存管理系统，使我们能够准确跟踪库存水平、简化设备管理流程并提供对库存的实时可见性。","outcomes_en":"1. Increased Efficiency With an inventory management system, we can reduce the amount of time and effort required to track inventory levels, handle equipment transaction, and manage maintenance processes. This will result in more efficient operations and a reduction in labor costs. 2. Enhanced Reporting, Analysis and Decision-making With a comprehensive inventory management system, we can generate detailed reports and analytics to gain insights into our inventory performance, identify trends, and make informed decisions about resource allocation, equipment purchases, and other aspects of operations. 3. Improved Equipment Availability By proactively identifying and addressing maintenance and repair needs, an inventory management system can help ensure that equipment is available and operational when it is needed. This can help reduce downtime and improve productivity. 4. Increased Equipment Utilisation An inventory management system can help us identify underutilised equipment and make adjustments to increase utilisation. This can help reduce costs associated with equipment purchases and improve overall resource allocation. 5. Enhanced Security and Compliance An inventory management system can help us ensure compliance with regulatory requirements and enhance security by tracking equipment inventory, identifying potential security risks, and ensuring that equipment is properly maintained and secured. 6. Reduced Maintenance and Repair Costs By proactively identifying and addressing maintenance and repair needs, an inventory management system can help reduce costs associated with equipment downtime and repairs. Overall, the expected outcome of the inventory management system project is to improve our inventory management processes, streamline our operations, improve decision-making, increase efficiency and reduced maintenance costs.","outcomes_tc":"1. Increased Efficiency With an inventory management system, we can reduce the amount of time and effort required to track inventory levels, handle equipment transaction, and manage maintenance processes. This will result in more efficient operations and a reduction in labor costs. 2. Enhanced Reporting, Analysis and Decision-making With a comprehensive inventory management system, we can generate detailed reports and analytics to gain insights into our inventory performance, identify trends, and make informed decisions about resource allocation, equipment purchases, and other aspects of operations. 3. Improved Equipment Availability By proactively identifying and addressing maintenance and repair needs, an inventory management system can help ensure that equipment is available and operational when it is needed. This can help reduce downtime and improve productivity. 4. Increased Equipment Utilisation An inventory management system can help us identify underutilised equipment and make adjustments to increase utilisation. This can help reduce costs associated with equipment purchases and improve overall resource allocation. 5. Enhanced Security and Compliance An inventory management system can help us ensure compliance with regulatory requirements and enhance security by tracking equipment inventory, identifying potential security risks, and ensuring that equipment is properly maintained and secured. 6. Reduced Maintenance and Repair Costs By proactively identifying and addressing maintenance and repair needs, an inventory management system can help reduce costs associated with equipment downtime and repairs. Overall, the expected outcome of the inventory management system project is to improve our inventory management processes, streamline our operations, improve decision-making, increase efficiency and reduced maintenance costs.","outcomes_sc":"1. Increased Efficiency With an inventory management system, we can reduce the amount of time and effort required to track inventory levels, handle equipment transaction, and manage maintenance processes. This will result in more efficient operations and a reduction in labor costs. 2. Enhanced Reporting, Analysis and Decision-making With a comprehensive inventory management system, we can generate detailed reports and analytics to gain insights into our inventory performance, identify trends, and make informed decisions about resource allocation, equipment purchases, and other aspects of operations. 3. Improved Equipment Availability By proactively identifying and addressing maintenance and repair needs, an inventory management system can help ensure that equipment is available and operational when it is needed. This can help reduce downtime and improve productivity. 4. Increased Equipment Utilisation An inventory management system can help us identify underutilised equipment and make adjustments to increase utilisation. This can help reduce costs associated with equipment purchases and improve overall resource allocation. 5. Enhanced Security and Compliance An inventory management system can help us ensure compliance with regulatory requirements and enhance security by tracking equipment inventory, identifying potential security risks, and ensuring that equipment is properly maintained and secured. 6. Reduced Maintenance and Repair Costs By proactively identifying and addressing maintenance and repair needs, an inventory management system can help reduce costs associated with equipment downtime and repairs. Overall, the expected outcome of the inventory management system project is to improve our inventory management processes, streamline our operations, improve decision-making, increase efficiency and reduced maintenance costs.","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0165","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0165","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0165"},{"title_en":"Automatic bicycle parking facilities","title_tc":"自動單車停泊設施","title_sc":"自动单车停泊设施","challenges_en":"We are looking for possible provision of automatic bicycle parking facilities in new development area (NDA) for leisure and recreation use by the public with the following functions: 1. real-time parking information (e.g. parking space availability, location, etc); 2. solution to control prolonged parking (e.g. impose penalty on those bicycles being idled for 24 hours) 3. compatible with current Government’s app","challenges_tc":"我們正研究在新發展區設置一套自動單車停泊設施給市民作休閒娛樂之用，並期望設施可具備以下功能： 1. 實時泊車資訊 (例如尚餘單車泊位數目和位置等)； 2. 解決單車停泊超時的方案 (例如就停泊閒置超過24小時的單車收取罰款） 3. 須與現時政府的應用程序兼容","challenges_sc":"我们正研究在新发展区设置一套自动单车停泊设施给市民作休闲娱乐之用，并期望设施可具备以下功能： 1. 实时泊车资讯 (例如尚余单车泊位数目和位置等)； 2. 解决单车停泊超时的方案 (例如就停泊闲置超过24小时的单车收取罚款） 3. 须与现时政府的应用程序兼容","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0164","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0164","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0164"},{"title_en":"Automated detection of defects on footways","title_tc":"自動檢測行人道的缺陷","title_sc":"自动检测行人道的缺陷","challenges_en":"The Department is responsible for conducting inspections, managing the maintenance of public roads and footpaths in Hong Kong. To enhance the efficiency and the effectiveness of footpath management and minimize the human effort for manual inspection, we are looking for a cost-effective automated system \/ device for detecting defects on footpath at specific time regularly and free from privacy issues. The system shall be able to determine the footpath defect with centimeter-level vertical displacement.","challenges_tc":"本署負責巡查、管理香港公共道路及行人路的維修工作。為了提高行人道管理的效率和效果，並儘量減少人手檢查的人力，我們正在尋找一種具有成本效益的自動化系統\/設備，用於定期在特定時間檢測行人道上的缺陷，並且沒有隱私問題。 該系統應能夠確定厘米級垂直位移的行人道缺陷。","challenges_sc":"本署负责巡查、管理香港公共道路及行人路的维修工作。为了提高行人道管理的效率和效果，并尽量减少人手检查的人力，我们正在寻找一种具有成本效益的自动化系统\/设备，用于定期在特定时间检测行人道上的缺陷，并且没有隐私问题。 该系统应能够确定厘米级垂直位移的行人道缺陷。","outcomes_en":"The solution shall replace manual defect detection and be able to detect the defects on footways and paved area such as uneven surface, depression, cracks, kerb defects and blockwork defects, etc. and their extents\/types\/positions. The solution may collect the data by robot \/ moving platform integrated with laser scanner and\/or camera, etc., provided that it is eye-safe, weatherproof and free from privacy issues. It can be an option that the solution is mounted on Smart Lamppost. The solution shall include data collection, data processing, data analysis and evaluation as well as result reporting. The time and frequency of data collection can be scheduled to suit the operational needs. The data shall be transmitted to the backend office through wireless data network at regular interval for processing and notification of the identified defects to the frontline staff \/ maintenance contractors.","outcomes_tc":"該解決方案將取代人手作行人道缺陷檢測，檢測出如路面不平、凹陷、破裂、路緣石缺陷及鋪路塊缺陷等等的行人道的缺陷，及其範圍\/類型\/位置。 解決方案可以透過使用機器人或移動平台並結合激光掃描儀和\/或相機等採集數據，前提是解決方案不會傷害眼睛、防風雨且沒有隱私問題。解決方案可以選擇安裝在智慧燈柱上。 解決方案應包括數據收集、數據處理、數據分析、評估以及結果報告。可因應情況安排數據收集的時間和頻率。數據應定期通過無線數據網絡傳輸到後端辦公室，進行處理並將發現的缺陷通知前線員工\/維修承建商。","outcomes_sc":"该解决方案将取代人手作行人道缺陷检测，检测出如路面不平、凹陷、破裂、路缘石缺陷及铺路块缺陷等等的行人道的缺陷，及其范围\/类型\/位置。 解决方案可以透过使用机器人或移动平台并结合激光扫描仪和\/或相机等采集数据，前提是解决方案不会伤害眼睛、防风雨且没有隐私问题。解决方案可以选择安装在智慧灯柱上。 解决方案应包括数据收集、数据处理、数据分析、评估以及结果报告。可因应情况安排数据收集的时间和频率。数据应定期通过无线数据网络传输到后端办公室，进行处理并将发现的缺陷通知前线员工\/维修承建商。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0159","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0159","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0159"},{"title_en":"New Technologies in Video Surveillance and Analytics","title_tc":"監察攝錄和分析的新技術","title_sc":"监察摄录和分析的新技术","challenges_en":"To closely monitor the CCTV surveillance system in some service units; and early identify suspicious events and send alerts to the management as appropriate.","challenges_tc":"密切監察一些服務單位的閉路電視監察系統；及早識別可疑事件並視乎情況向管理層發出警報。","challenges_sc":"密切监察一些服务单位的闭路电视监察系统；及早识别可疑事件并视乎情况向管理层发出警报。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0161","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0161","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0161"},{"title_en":"Lotus Notes Application Migration","title_tc":"Lotus Notes 轉移新系統","title_sc":"Lotus Notes 转移新系统","challenges_en":"The department currently uses Lotus Notes to develop different applications such as bulletin board, glossary, resource booking, workflow, etc. There is need to migrate or re-develop existing old-fashioned Lotus Notes applications to modern web-based platform before Lotus Notes is desupported.","challenges_tc":"部門現正使用Lotus Notes系統進行公告發布、詞彙表、資源預訂、工作流程等應用。 在Lotus Notes不支援之前，部門需要轉移或重新開發現有舊式的Lotus Notes應用到現代化網絡平台。","challenges_sc":"部门现正使用Lotus Notes系统进行公告发布、词汇表、资源预订、工作流程等应用。 在Lotus Notes不支援之前，部门需要转移或重新开发现有旧式的Lotus Notes应用到现代化网络平台。","outcomes_en":"The Lotus Notes applications are fully migrated to modern web-based platform with user friendly UX\/UI design. Training are provided to technical staff for them to further enhance the migrated applications or create new applications on the modern web-based platform.","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0160","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0160","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0160"},{"title_en":"Automatic Test Report Submission and Checking System","title_tc":"測試報告提交及核查系統","title_sc":"测试报告提交及核查系统","challenges_en":"Around 160,000 pages of test reports for construction material were received by the department each year. The existing workflow of handling these reports involves a number of manual processes. The laboratories would first submit the reports to the contractors or construction professionals. The contractors or construction professionals then classify, check and consolidate the relevant reports for further submission to the building control authorities for vetting. The building control authorities would carry out audit check on the submissions for their completeness and compliance with the statutory requirement. This current practice is not only labour-demanding but also vulnerable to human errors. Funding from TechConnect Block Vote was secured in 2019 to develop an automatic platform for submission and checking of test reports for construction materials, as a pilot project, two main construction materials namely reinforcement bars and concrete were involved via the use of Artificial Intelligence, Optical Character Recognition and Document Management technologies. The system was called HeCheck – Housing Electronic Checking System for Test Reports Using Artificial Intelligence Technology. The idea and technologies were proven to be effective and suitable for such use. To reap maximum benefits from the system, we are looking for migrating the system to HA Cloud environment and further develop the HeCheck to form a common recognized platform among laboratories, contractors, construction professionals and building control authorities. As a result, the laboratories, contractors, construction professionals and the building control authorities would not require repeated efforts to check manually one by one. In addition, we noticed the local trend of digitalization in the construction industry in which digital signature would be an important link for authentication. The proposed system should also be also to handle digitally signed reports. Authenticated electronic test reports as well as the machine generated raw test result data are uploaded into the system. Then the system shall automatically identify and extract the required information from the electronic reports and countercheck the extracted result with the corresponding raw data to ensure the accuracy of the extraction. The extracted data would be check against compliance with the statutory requirement automatically. If non-compliance results were spotted, the users shall be alerted. The expected system would be able to a) streamline the submission process and consolidate the operations by different parties to be carried out in a common platform compatible with HA Cloud infrastructure; b) classify, identify and extract required information from electronic reports in various formats; c) automatically check the extracted results for their completeness and compliance with the statutory requirement; d) provide a centralized database in storing test results data which user can easily find and sort the required cases for generation of summary and compliance reports; and e) alert user immediately when non-compliance results were spotted.","challenges_tc":"部門每年收到約160,000頁的建築材料測試報告。現時處理這些報告涉及許多需人手處理的程序。實驗室將首先將報告提交給承建商或建築專業人士。然後，承建商或建築專業人士對相關報告進行分類、檢查和整合再提交給建築監管當局審查。建築監管當局再會審核該報告是否完整及符合法定要求。當前的做法不僅費時失事，而且容易出錯。 部門於 2019 年獲批TechConnect Block Vote的資金，以開發一個用於自動化提交和查核建築材料測試報告的平台。該系統被稱為 HeCheck。作為試點項目，HeCheck運用人工智能、光學字元辨識及文檔管理技術，構建了一個能自動核查鋼筋和混凝土兩種主要建築材料的測試報告的系統 ，驗證了自動化測試報告核查系統的概念和技術。 為了發揮系統的最大效益，我們準備將系統移植到雲端環境，並進一步發展為一個由實驗室、承建商、建築專業人士和建築監管當局共用的平台。實驗室、承建商、建築專業人士和建築監管當局從此將不需要各自重覆人手核查報告。 此外，因應建築行業數碼化的趨勢，數碼簽署成為認證的重要環節，系統將需要處理數碼簽署的報告。 將來用戶上傳經過認證的電子測試報告以及由測試器材自動生成的原始測試結果數據到系統中，系統會自動識別並從電子報告中提取所需的信息，並將之與相應的原始數據進行複核，以確保報告內容被準確讀取。 然後系統將自動核查從報告提取的數據是否符合法定要求。 如果發現不合規的結果，系統將發出訊息應提醒用戶。 我們期望系統將能夠: 1) 簡化建築材料測試報告提交流程，將各方的操作整合到一個共同的平台上處理，並需能夠配合HA Cloud架構使用； 2) 從各種格式的電子報告中分類、識別和提取所需信息； 3) 自動核查提取結果的完整性和是否符合法定要求； 4) 提供一個中央數據庫來存儲測試結果數據，用戶可以很容易地尋找和排序所需的資料項目，制作報告摘要和合規報告； 及 5) 當發現不合規結果時立即提醒用戶。","challenges_sc":"部门每年收到约160,000页的建筑材料测试报告。现时处理这些报告涉及许多需人手处理的程序。实验室将首先将报告提交给承建商或建筑专业人士。然后，承建商或建筑专业人士对相关报告进行分类、检查和整合再提交给建筑监管当局审查。建筑监管当局再会审核该报告是否完整及符合法定要求。当前的做法不仅费时失事，而且容易出错。 部门于 2019 年获批TechConnect Block Vote的资金，以开发一个用于自动化提交和查核建筑材料测试报告的平台。该系统被称为 HeCheck。作为试点项目，HeCheck运用人工智能、光学字元辨识及文档管理技术，构建了一个能自动核查钢筋和混凝土两种主要建筑材料的测试报告的系统 ，验证了自动化测试报告核查系统的概念和技术。 为了发挥系统的最大效益，我们准备将系统移植到云端环境，并进一步发展为一个由实验室、承建商、建筑专业人士和建筑监管当局共用的平台。实验室、承建商、建筑专业人士和建筑监管当局从此将不需要各自重复人手核查报告。 此外，因应建筑行业数码化的趋势，数码签署成为认证的重要环节，系统将需要处理数码签署的报告。 将来用户上传经过认证的电子测试报告以及由测试器材自动生成的原始测试结果数据到系统中，系统会自动识别并从电子报告中提取所需的信息，并将之与相应的原始数据进行复核，以确保报告内容被准确读取。 然后系统将自动核查从报告提取的数据是否符合法定要求。 如果发现不合规的结果，系统将发出讯息应提醒用户。 我们期望系统将能够: 1) 简化建筑材料测试报告提交流程，将各方的操作整合到一个共同的平台上处理，并需能够配合HA Cloud架构使用； 2) 从各种格式的电子报告中分类、识别和提取所需信息； 3) 自动核查提取结果的完整性和是否符合法定要求； 4) 提供一个中央数据库来存储测试结果数据，用户可以很容易地寻找和排序所需的资料项目，制作报告摘要和合规报告； 及 5) 当发现不合规结果时立即提醒用户。","outcomes_en":"Through the application of the system, the monitoring and control of construction materials test reports could be enhanced and lead to better quality assurance without additional resources. Materials failed to meet the statutory requirements could be spotted immediately for prompt follow up actions. In addition, the vulnerability to human error would also be minimized.","outcomes_tc":"我們期望通過該系統的應用，可以加強對建築材料測試報告的監控，並在無需額外資源的情況下提升質量保證；不符合法定要求的材料可立即發現，並及時跟進，人為錯誤也將被減至最少。","outcomes_sc":"我们期望通过该系统的应用，可以加强对建筑材料测试报告的监控，并在无需额外资源的情况下提升质量保证；不符合法定要求的材料可立即发现，并及时跟进，人为错误也将被减至最少。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0158","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0158","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0158"},{"title_en":"Building a web portal with virtual reality and 3D models","title_tc":"使用虛擬實景及3D模型構建網站","title_sc":"使用虚拟实景及3D模型构建网站","challenges_en":"To effectively promote a citywide initiative to the public, which involves future ideas and concepts, the department is looking for innovative ideas and technologies to build a web portal to promote the aforesaid initiative with interactive, immersive and graphic-driven features.","challenges_tc":"為了有效地向公眾推廣一項涉及未來想法和概念的全港倡議，該部門正在尋找創新想法及技術開發一個網站，利用互動、身臨其境和以圖形驅動的功能促進上述倡議。","challenges_sc":"为了有效地向公众推广一项涉及未来想法和概念的全港倡议，该部门正在寻找创新想法及技术开发一个网站，利用互动、身临其境和以图形驱动的功能促进上述倡议。","outcomes_en":"It is expected that the web portal would be constructed with a mixture of visualisation of 2D\/2.5D\/3D models, graphics, text and multimedia contents, through which, the futuristic ideas and concepts could be effectively conveyed to the public.","outcomes_tc":"預計以混合2D\/2.5D\/3D模型、圖形、文本和多媒體內容來開發網站，通過這網站，可以有效地將未來的想法和概念傳達給公眾。","outcomes_sc":"预计以混合2D\/2.5D\/3D模型、图形、文本和多媒体内容来开发网站，通过这网站，可以有效地将未来的想法和概念传达给公众。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0157","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0157","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0157"},{"title_en":"Immersive virtual reality environment for publicity and demonstration","title_tc":"透過沉浸式虛擬現實環境進行示範及宣傳","title_sc":"透过沉浸式虚拟现实环境进行示范及宣传","challenges_en":"To effectively promote a citywide initiative to the public which involves future ideas and concepts, the department is looking for innovative solutions that simulate the futuristic concepts via immersive virtual reality environment for multiple people from the public to experience it at the same time and same location.","challenges_tc":"為了有效地向公眾推廣一項涉及未來想法和概念的全港倡議，該部門正在尋找創新的解決方案，通過沉浸式虛擬現實環境模擬未來的概念，讓公眾可以於相同時間和地點進行多人體驗。","challenges_sc":"为了有效地向公众推广一项涉及未来想法和概念的全港倡议，该部门正在寻找创新的解决方案，通过沉浸式虚拟现实环境模拟未来的概念，让公众可以于相同时间和地点进行多人体验。","outcomes_en":"It is expected that the public can physically experience the ideas brought by the citywide initiative for which to be promoted to the public effectively.","outcomes_tc":"預計有效地向公眾推廣，並可以讓公眾親身體驗全港倡議帶來的概念。","outcomes_sc":"预计有效地向公众推广，并可以让公众亲身体验全港倡议带来的概念。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0156","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0156","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0156"},{"title_en":"Digitization of Application Papers and Meeting Minutes for data analytic and decision making","title_tc":"申請文件和會議紀要的數字化數據分析和決策","title_sc":"申请文件和会议纪要的数字化数据分析和决策","challenges_en":"a) digitize all hard-copy of application papers and the meeting minutes from the year 1990; b) extract keywords and useful entities from the digitalised application papers and minutes; c) develop an user interface (UI) to flexibly query the extracted data to facilitate further analysis and even assist in decision making of future applications.","challenges_tc":"a) 將 1990 年以來所有申請相關的紙質文件和會議記錄數字化； b) 從數字化後的申請文件和會議記錄中提取關鍵詞和有用的實體； c) 開發用戶界面（UI），靈活查詢提取的數據，方便進一步分析，甚至輔助未來的決策。","challenges_sc":"a) 将 1990 年以来所有申请相关的纸质文件和会议记录数字化； b) 从数字化后的申请文件和会议记录中提取关键词和有用的实体； c) 开发用户界面（UI），灵活查询提取的数据，方便进一步分析，甚至辅助未来的决策。","outcomes_en":"To make use of the data extracted from previous applications for simple queries and data analysis. The comprehensive database will facilitate management users in data-driven Smart planning, which is an essential part of the Government’s Smart City Blueprint for Hong Kong.","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0155","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0155","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0155"},{"title_en":"Non-cloud based speech-to-text IT products","title_tc":"非雲端的語音轉文本 IT 產品","title_sc":"非云端的语音转文本 IT 产品","challenges_en":"We are seeking solutions to speed up the report writing process by using non-cloud based speech-to-text IT products (supporting English, Cantonese and Mandarin) to increase user work efficiency.","challenges_tc":"我們正在尋求解決方案，通過使用非雲端的語音轉文本 IT 產品（支持英語、粵語和普通話）來加快報告的編寫過程，以提高用戶的工作效率。","challenges_sc":"我们正在寻求解决方案，通过使用非云端的语音转文本 IT 产品（支持英语、粤语和普通话）来加快报告的编写过程，以提高用户的工作效率。","outcomes_en":"User can use speech-to-text input for writing reports.","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0154","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0154","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0154"},{"title_en":"VR \/ AR Based Training Platform","title_tc":"虛擬實景\/擴增實境學習訓練平台","title_sc":"虚拟实景\/扩增实境学习训练平台","challenges_en":"Use of latest VR\/AR technology to enhance and standardize teaching quality through various simulation exercises that are capable of allowing training officers to identify and analyse the weaknesses of trainees and provide feedback. Provision of realistic learning experience for trainees without setting up of mock-up simulation sites or real actors. We aim to train and develop our officers to be professionals who can face challenges under different scenarios, pressure, time-constraint and public attention.","challenges_tc":"使用最新的VR\/AR技術，通過各種模擬練習來提高和規範教學品質，能夠讓培訓人員發現和分析學員的弱點並提供回饋。 為受訓人員提供真實的學習體驗，無需設置模擬場地或真實演員。 我們的目標是將我們的學員培訓成能夠在不同場景、壓力、時間限制和公眾關注下面對挑戰的專業人員。","challenges_sc":"使用最新的VR\/AR技术，通过各种模拟练习来提高和规范教学品质，能够让培训人员发现和分析学员的弱点并提供回馈。 为受训人员提供真实的学习体验，无需设置模拟场地或真实演员。 我们的目标是将我们的学员培训成能够在不同场景、压力、时间限制和公众关注下面对挑战的专业人员。","outcomes_en":"- Example of exercises include search at different premises, arrest exercise with confrontation scenario, interviewing witness \/ suspect, giving evidence at court. - The content of the simulation exercises should be able to be adjusted in order to provide interactive and tailor-made training sessions with varieties. A trainee will be able to experience different set-ups even participating in the same exercise again. - Allow multiple trainees to work in the same simulation exercise because in real life officers are required to work as a team. - Observers can view the virtual space of the trainee in order to give proper instructions or feedbacks.","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0151","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0151","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0151"},{"title_en":"Intelligent Lift \/ Escalator Inspection Checklist with the Use of Image Analytic and Machine Learning Technology","title_tc":"運用圖像分析及機器學習技術的升降機\/自動梯智能巡查清單","title_sc":"运用图像分析及机器学习技术的升降机\/自动梯智能巡查清单","challenges_en":"There are currently about 70,000 lifts and 10,000 escalators across the territory, of which about 54,000 installations (i.e. 67.5%) are in excess of 20 years of age. Continuous aging of components would undoubtedly impose potential safety hazards on these installations. Currently, about 100 staff are conducting about 28,900 inspections on lifts and escalators every year, and we have planned to inspect each installation at least once every five years. In order to further enhance the efficiency and effectiveness of the daily management and monitoring of lifts\/escalators, we plan to develop a platform, which is assisted by artificial intelligence, so as to facilitate joint participation of Responsible Persons of lifts\/escalators, Registered Lift\/Escalator Contractors (RCs) and the enforcement body. This platform would be able to ensure the lifts\/escalators components are in suitable conditions, as well as the safe and normal operations of these installations.","challenges_tc":"全港現時約有70,000部升降機及10,000部自動梯，當中約54,000部（即 67.5%）裝置的使用年期已經超過20年。部件持續老化無疑會為這些裝置帶來潛在的安全隱患。目前，約有100名員工每年對全港的升降機及自動梯進行約28,900次巡查，並已計劃至少每五年為裝置作出一次巡查。為了進一步提升現時升降機\/自動梯的日常管理和監察工作的效率和效果，我們計劃開發一個附設有人工智能協助的平台，讓升降機\/自動梯的負責人、註冊升降機\/自動梯承辦商和執法機構可以共同參與，從而確保升降機\/自動梯的部件處於適當的狀態，並確保這些裝置的安全正常運作。","challenges_sc":"全港现时约有70,000部升降机及10,000部自动梯，当中约54,000部（即 67.5%）装置的使用年期已经超过20年。部件持续老化无疑会为这些装置带来潜在的安全隐患。目前，约有100名员工每年对全港的升降机及自动梯进行约28,900次巡查，并已计划至少每五年为装置作出一次巡查。为了进一步提升现时升降机\/自动梯的日常管理和监察工作的效率和效果，我们计划开发一个附设有人工智能协助的平台，让升降机\/自动梯的负责人、注册升降机\/自动梯承办商和执法机构可以共同参与，从而确保升降机\/自动梯的部件处于适当的状态，并确保这些装置的安全正常运作。","outcomes_en":"Our preliminary idea is to develop an intelligent inspection checklist for recording inspection findings during inspections. The duly completed checklists would be uploaded to a cloud storage instantaneously for Engineers’ easy retrieval, and advisory letters to responsible persons and\/or registered contractors would also be automatically generated once anomalies are identified for Engineer’s further review before issuance. To this end, we hope artificial intelligence (AI) model can assist in some of the inspection items. Reference conditions will be established for newly installed or existing lifts\/escalators using a set of photos (e.g. 360 degree photo inside the lift machine room, or photos of key components like suspension ropes of lifts etc.). We need to use numerous photos to train up an AI model by deep machine learning. The trained AI model would compare and analyze the photos taken during inspections, or even the photos of the same \/ similar kind submitted by RCs periodically, with the reference photos set. In case anomalies (e.g. rouging of suspension ropes), or any other critical condition of components are detected by the AI model, apart from informing Engineers and issuing advisory letters, the parties involved, especially RCs, would be immediately alerted, triggering them to carry out suitable rectification works as soon as possible. At the same time, the responsible persons can also acknowledge the latest conditions of the installations under their purview. The platform and system may be developed in stages (i.e. implementation of module from time to time, or we may first start with critical component like suspension ropes of lifts as trial, and later other components like overspeed governor rope, door locks, brake etc.).","outcomes_tc":"我們的初步構思是開發智能巡查清單，以供進行巡查時作記錄之用。已填寫完成的智能巡查清單會即時被上傳到雲端伺服器，以供工程師隨時取閱，並將會在發現異常情況時自動生成給負責人和\/或註冊承包商的信件，以供工程師在發出信件前作進一步審閱。 對此，我們希望人工智能(AI)模型可以就某些巡查項目提供協助。我們會利用一組照片（例如升降機機房內的360度照片，或者升降機懸吊纜索等關鍵部件的照片等等），作為新安裝或現有升降機\/自動梯的參考條件。我們需要使用大量照片訓練AI模型作深度機器學習，透過註冊承辦商定期提交的相同\/同類照片，或當進行升降機\/自動梯進行巡查期間拍攝相同\/同類的照片，這些照片會供給經過訓練的AI模型與參考照片進行比對和分析。如果AI模型於進行分析後檢測到異常情況（例如發現懸吊纜索出現锈粉）或任何其他部件已到達臨界狀況，系統除了通知工程師及自動生成給負責人和\/或註冊承包商的信件外，系統亦會向相關方面，特別是註冊承辦商即時發出警報，促使承辦商盡快進行適當的整改工作。與此同時，相關負責人亦可以知悉其管轄的裝置的最新情況。 平台和系統可以分階段開發（即不時加入發展的模塊，或者我們可以先從升降機的懸吊纜索等關鍵部件開始試用，然後再加入限速器纜索、門鎖、制動器等其他部件）。","outcomes_sc":"我们的初步构思是开发智能巡查清单，以供进行巡查时作记录之用。已填写完成的智能巡查清单会即时被上传到云端伺服器，以供工程师随时取阅，并将会在发现异常情况时自动生成给负责人和\/或注册承包商的信件，以供工程师在发出信件前作进一步审阅。 对此，我们希望人工智能(AI)模型可以就某些巡查项目提供协助。我们会利用一组照片（例如升降机机房内的360度照片，或者升降机悬吊缆索等关键部件的照片等等），作为新安装或现有升降机\/自动梯的参考条件。我们需要使用大量照片训练AI模型作深度机器学习，透过注册承办商定期提交的相同\/同类照片，或当进行升降机\/自动梯进行巡查期间拍摄相同\/同类的照片，这些照片会供给经过训练的AI模型与参考照片进行比对和分析。如果AI模型于进行分析后检测到异常情况（例如发现悬吊缆索出现锈粉）或任何其他部件已到达临界状况，系统除了通知工程师及自动生成给负责人和\/或注册承包商的信件外，系统亦会向相关方面，特别是注册承办商即时发出警报，促使承办商尽快进行适当的整改工作。与此同时，相关负责人亦可以知悉其管辖的装置的最新情况。 平台和系统可以分阶段开发（即不时加入发展的模块，或者我们可以先从升降机的悬吊缆索等关键部件开始试用，然后再加入限速器缆索、门锁、制动器等其他部件）。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0149","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0149","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0149"},{"title_en":"Smart Washroom Management System","title_tc":"智慧洗手間管理系統","title_sc":"智慧洗手间管理系统","challenges_en":"Office admin staff need to monitor the usage of necessities in the washrooms regularly and perform replenishment when necessary. Currently staff must check washrooms at scheduled times without the Smart Washroom Management System. Premature refills also create unnecessary waste.","challenges_tc":"辦公室行政人員需要定期監察洗手間內必需品的使用情況，並在必要時進行補充。目前沒有智慧洗手間管理系統，員工必須在預定時間檢查洗手間。而過早的重新填充會造成不必要的浪費。","challenges_sc":"办公室行政人员需要定期监察洗手间内必需品的使用情况，并在必要时进行补充。目前没有智慧洗手间管理系统，员工必须在预定时间检查洗手间。而过早的重新填充会造成不必要的浪费。","outcomes_en":"Making use of the Internet of Things (IoT) and data analytics technologies, the Smart Washroom Management System should be able to analyse the rate of traffic or how and when most people use the washrooms, when stock is about to run out, or if the system battery is low. The system should alert the staff before the outage of necessities in the washroom so that they can be replenished in time.","outcomes_tc":"利用物聯網和數據分析技術的智慧洗手間管理系統應能夠分析流量或大多數人使用洗手間的方式和時間、庫存即將用完或系統電池是否電量低。系統應在洗手間內必需品用完之前提醒工作人員，以便進行及時補充。","outcomes_sc":"利用物联网和数据分析技术的智慧洗手间管理系统应能够分析流量或大多数人使用洗手间的方式和时间、库存即将用完或系统电池是否电量低。系统应在洗手间内必需品用完之前提醒工作人员，以便进行及时补充。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0153","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0153","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0153"},{"title_en":"Office Disinfection Robot","title_tc":"辦公室消毒機器人","title_sc":"办公室消毒机器人","challenges_en":"Under the epidemic situation, admin staff often arrange with building management office or service provider to carry out office disinfection and cleaning work. These tasks are time consuming and very labour-intensive, also it imposes health risks to the disinfection and cleaning workers.","challenges_tc":"疫情之下，行政人員常常需要與樓宇管理部門或服務供應商安排對辦公室的消毒清潔。這些工作既花費時間，需要大量人手配合，同時也給消毒清潔工作者的健康帶來風險。","challenges_sc":"疫情之下，行政人员常常需要与楼宇管理部门或服务供应商安排对办公室的消毒清洁。这些工作既花费时间，需要大量人手配合，同时也给消毒清洁工作者的健康带来风险。","outcomes_en":"The department is looking for a disinfection robot to be used in indoor environment. The robot is expected to be able to automatically perform disinfection work thoroughly and safely in the office based on pre-defined routes.","outcomes_tc":"部門正尋求一個用於室內環境的消毒機械人。該機械人應能按照指定路綫，在辦公室自動進行徹底、安全的消毒工作。","outcomes_sc":"部门正寻求一个用于室内环境的消毒机械人。该机械人应能按照指定路线，在办公室自动进行彻底、安全的消毒工作。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0152","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0152","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0152"},{"title_en":"Natural Language Processing Application on Address Processing","title_tc":"應用於地址分析的自然語言處理技術","title_sc":"应用于地址分析的自然语言处理技术","challenges_en":"To validate free text input addresses and accurately look up the validated address with a structured database.","challenges_tc":"驗證自由輸入地址並使用結構化數據庫準確查找已驗證的地址。","challenges_sc":"验证自由输入地址并使用结构化数据库准确查找已验证的地址。","outcomes_en":"By applying Natural Language Processing technologies to fulfill the business needs stated above.","outcomes_tc":"通過應用自然語言處理技術來滿足上述業務需求。","outcomes_sc":"通过应用自然语言处理技术来满足上述业务需求。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0148","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0148","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0148"},{"title_en":"Enhancement of Water Sports Safety at Kwun Tong Typhoon Shelter","title_tc":"加強觀塘避風塘水上活動安全","title_sc":"加强观塘避风塘水上活动安全","challenges_en":"Government is promoting the co-use of Kwun Tong Typhoon Shelter together with the Kai Tak Approach Channel for water sports. It is expected that more recreational and water sports activities will take place there in near future and may raise interface issues between such activities and the marine traffic. Marine safety is our prime concern in implementing this initiative in particular how we can avoid the possible conflicts between the water sports participants and the operation of the vessels within the same typhoon shelter. In this connection, it is necessary to develop a comprehensive system with the aid of innovative technologies and artificial intelligence to monitor the waterbody and water sports activities with prior warning so as to safeguard all the water sports participants and marine vessels in this area.","challenges_tc":"政府正推動觀塘避風塘與啟德明渠進口道的水體共享，以進行各類型水上活動。預計會有更多康樂及水上活動舉行，可能引發在避風塘水上交通協調上的問題。海上安全是我們推展這項措施的首要關注，特別是我們如何避免水上活動參與者與船隻操作之間有任何衝突發生。 因此有必要藉創新科技和人工智能開發一個全面的系統，監察整個水體和水上活動，及早提出警示，以保護範圍內所有水上活動參與者和船隻的安全。","challenges_sc":"政府正推动观塘避风塘与启德明渠进口道的水体共享，以进行各类型水上活动。预计会有更多康乐及水上活动举行，可能引发在避风塘水上交通协调上的问题。海上安全是我们推展这项措施的首要关注，特别是我们如何避免水上活动参与者与船只操作之间有任何冲突发生。 因此有必要藉创新科技和人工智能开发一个全面的系统，监察整个水体和水上活动，及早提出警示，以保护范围内所有水上活动参与者和船只的安全。","outcomes_en":"With the adoption of innovative solutions to monitor marine safety at Kwun Tong Typhoon Shelter and Kai Tak Approach Channel, the recreational and water sports activities will be successfully organized in a safe manner.","outcomes_tc":"觀塘避風塘和啟德渠進口道採用創新方案監察海上安全後，各項康樂及水上活動將安全舉辦。","outcomes_sc":"观塘避风塘和启德渠进口道采用创新方案监察海上安全后，各项康乐及水上活动将安全举办。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0138","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0138","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0138"},{"title_en":"Reception Robot for offices","title_tc":"為辦公室而設的接待機械人","title_sc":"为办公室而设的接待机械人","challenges_en":"Currently, receptionist staff are required to receive visitors at the entrance of office, verify their identities and bring them to the meeting room. Sometimes the visitors need to wait when the receptionist staff are busy.","challenges_tc":"目前，接待人員需要在辦公室入口接待訪客，核對他們的身份，並將他們帶到會議室。當接待人員忙碌時，訪客需要等候。","challenges_sc":"目前，接待人员需要在办公室入口接待访客，核对他们的身份，并将他们带到会议室。当接待人员忙碌时，访客需要等候。","outcomes_en":"Develop and set up a reception robot to automate the processes of registration, reception and leading visitors to meeting rooms to offload the work of reception staff and enhance the visitor experience.","outcomes_tc":"開發及設置一個接待機械人，以自動化登記、接待及引領訪客到會議室，從而分擔接待人員的工作及提升訪客體驗。","outcomes_sc":"开发及设置一个接待机械人，以自动化登记、接待及引领访客到会议室，从而分担接待人员的工作及提升访客体验。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0144","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0144","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0144"},{"title_en":"Delivery Robot for offices","title_tc":"為辦公室而設的運送機械人","title_sc":"为办公室而设的运送机械人","challenges_en":"Currently, receptionist staff are required to deliver drinks to meeting room as well as deliver documents to colleagues. These tasks are time consuming and labour-intensive.","challenges_tc":"目前，接待員需要將飲品送到會議室以及將文件運送給同事，這些工作既費時又費力。","challenges_sc":"目前，接待员需要将饮品送到会议室以及将文件运送给同事，这些工作既费时又费力。","outcomes_en":"Develop and set up a delivery robot to help colleagues deliver drinks and documents in the office.","outcomes_tc":"開發及設置一個運送機械人，幫助同事在辦公室裡運送飲品和文件。","outcomes_sc":"开发及设置一个运送机械人，帮助同事在办公室里运送饮品和文件。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0143","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0143","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0143"},{"title_en":"Automatic Speech Recognition for Voicemail","title_tc":"語音郵件的自動語音識別","title_sc":"语音邮件的自动语音识别","challenges_en":"The incoming calls of the enquiry hotlines would be forwarded to the voicemail system when the enquiry hotline is busy or the incoming calls are called after office hour. The call handlers need to listen to the voicemail and write down the details of the enquiries before responding to the callers. The transcript process is time consuming and may lead to delay of response to the callers especially when there are a lot of enquiries. An automatic transcript system is sought to improve the efficiency and respond time for enquiry hotline.","challenges_tc":"當查詢熱線佔線或非辦公時間來電時，查詢熱線的來電將轉接至語音信箱系統。負責處理來電的員工需要在回覆致電者之前收聽語音郵件並記錄下查詢的詳細内容。轉錄過程非常耗時，而且有大量查詢時可能導致對致電者回覆的延遲。因此尋求一套自動轉錄系統，以提升查詢熱線的效率，縮短回覆所需要的時間。","challenges_sc":"当查询热线占线或非办公时间来电时，查询热线的来电将转接至语音信箱系统。负责处理来电的员工需要在回复致电者之前收听语音邮件并记录下查询的详细内容。转录过程非常耗时，而且有大量查询时可能导致对致电者回复的延迟。因此寻求一套自动转录系统，以提升查询热线的效率，缩短回复所需要的时间。","outcomes_en":"The department is looking for an Automatic Speech Recognition solution to instantly transcribe the voice messages in the voicemail system into text, and to identify and provide the relevant keywords, in order to help the call handlers on the time-consuming assigning process and to improve the efficiency of enquiry hotline services.","outcomes_tc":"部門正尋求一個自動語音識別的解決方案將查詢電話留言系統內的語音留言即時轉成文字，並辨識及提供相關的關鍵字，從而協助員工處理需時較長的分派工序和提升電話查詢服務的效率。","outcomes_sc":"部门正寻求一个自动语音识别的解决方案将查询电话留言系统内的语音留言即时转成文字，并辨识及提供相关的关键字，从而协助员工处理需时较长的分派工序和提升电话查询服务的效率。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0136","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0136","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0136"},{"title_en":"Visitor Management System","title_tc":"訪客管理系統","title_sc":"访客管理系统","challenges_en":"Currently, receptionist staff are required to manually check in and check out visitors coming to office against the pre-registration list using pen and paper. These tasks are time-consuming.","challenges_tc":"目前，接待人員需要使用筆和紙根據預登記名單對前來辦公室的訪客進行登記和簽出。這些任務非常耗時。","challenges_sc":"目前，接待人员需要使用笔和纸根据预登记名单对前来办公室的访客进行登记和签出。这些任务非常耗时。","outcomes_en":"The department is looking for a visitor management system to streamline the process of visitors check-in and check-out and obtain visitors count, entry and exit log, etc.","outcomes_tc":"部門正尋求一個訪客管理系統，以簡化訪客登記和簽出的流程，並獲取訪客人數、進出日誌等數據。","outcomes_sc":"部门正寻求一个访客管理系统，以简化访客登记和签出的流程，并获取访客人数、进出日志等数据。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0135","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0135","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0135"},{"title_en":"Smart Access Control System","title_tc":"智慧門禁控制系統","title_sc":"智慧门禁控制系统","challenges_en":"Existing access control system require an access card to unlock the door by the authorized person. If the access card is lost, administrator should void the access rights and the authorized person need to acquire a new card for access. The staff who forgot to bring or lose the access card, they would not be able to enter the office themselves during the period.","challenges_tc":"現有的門禁控制系統需要授權人員用門禁卡解鎖開門。如果門禁卡丟失，管理員應取消進入權限，授權人員需要重新獲得一張新卡才能進入。忘記攜帶或丟失門禁卡的工作人員，在此期間將無法自行進入辦公室。","challenges_sc":"现有的门禁控制系统需要授权人员用门禁卡解锁开门。如果门禁卡丢失，管理员应取消进入权限，授权人员需要重新获得一张新卡才能进入。忘记携带或丢失门禁卡的工作人员，在此期间将无法自行进入办公室。","outcomes_en":"The department is looking for biometric authentication solution for access control system to increase its safety and convenience.","outcomes_tc":"部門正尋求生物特徵認證解決方案用於門禁控制系統，以提升其安全性和便利性。","outcomes_sc":"部门正寻求生物特征认证解决方案用于门禁控制系统，以提升其安全性和便利性。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0134","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0134","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0134"},{"title_en":"5G-Enabled Workplace","title_tc":"應用5G通訊網絡的工作場所","title_sc":"应用5G通讯网络的工作场所","challenges_en":"The pandemic has led to a rapid increase in the use of video conferencing and virtual collaboration tools. The workplaces need faster and more secure networks for smoother, more reliable communications to improve work efficiency.","challenges_tc":"疫情導致視頻會議和虛擬協作工具的使用迅速增加。工作場所需要更加快速和安全的網絡，以實現更順暢、更可靠的通訊，從而提升工作效率。","challenges_sc":"疫情导致视频会议和虚拟协作工具的使用迅速增加。工作场所需要更加快速和安全的网络，以实现更顺畅、更可靠的通讯，从而提升工作效率。","outcomes_en":"Set up 5G communication network to enable the workers to build virtual spaces for real-time collaboration using AR\/VR tools, as well as to facilitate the adoption of robotics and IoT applications in workspaces.","outcomes_tc":"設置5G通訊網絡，使工作者能夠使用擴增實境或虛擬實境的工具構建虛擬空間進行實時協作，並促進機械人和物聯網應用在工作場所的採用。","outcomes_sc":"设置5G通讯网络，使工作者能够使用扩增实境或虚拟实境的工具构建虚拟空间进行实时协作，并促进机械人和物联网应用在工作场所的采用。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0126","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0126","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0126"},{"title_en":"Smart Facility for Video Conference","title_tc":"智能化視像會議設備","title_sc":"智能化视像会议设备","challenges_en":"With the increasing frequency of online meetings, smart facility for video conference is needed in the conference room to improve the meeting effectiveness and work efficiency.","challenges_tc":"在線上會議日益頻繁的情況下，會議室需要智能化視像會議設備，以提升會議成效和工作效率。","challenges_sc":"在线上会议日益频繁的情况下，会议室需要智能化视像会议设备，以提升会议成效和工作效率。","outcomes_en":"Adopt smart facility for video conference, using Internet of Things and wireless communication technology to support the conference room booking system, saving time in meeting arrangement and optimizing the conduct of online meetings.","outcomes_tc":"採用智能化視像會議設備，利用物聯網及無線通訊技術支援會議室預訂系統，節省安排會議的時間及優化線上會議的進行。","outcomes_sc":"采用智能化视像会议设备，利用物联网及无线通讯技术支援会议室预订系统，节省安排会议的时间及优化线上会议的进行。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0125","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0125","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0125"},{"title_en":"Real-time Wave Monitoring","title_tc":"實時波浪監測","title_sc":"实时波浪监测","challenges_en":"The department has set up a real-time wave monitoring station at the eastern water of Hong Kong as a trial run. The real-time wave monitoring station comprises three main components including an Acoustic Doppler Current Profiler (ADCP) deployed on the sea-bed for measurement of wave and current data, a special mark buoy with a modem for transmission of wave and current data, and an office server for storage of wave and current data. During the typhoon events in 2021, the real-time data transmission was out of order. According to the supplier, air bubbles on rough sea hindered acoustic signal receipt by the modem inside the buoy. Furthermore, wiring of modem or the modem itself should have been damaged by the typhoons, thus the real-time system has been malfunctioned. We are looking for a solution to achieve real-time wave monitoring during typhoon events.","challenges_tc":"部門在香港東部水域設立實時波浪監測站，作為試驗。該實時波浪監測站由三個主要部件組成，包括設置於海床，用於測量波浪及水流數據的聲學多普勒流速剖面儀；帶有調制解調器，用於傳送波浪及水流數據的特殊標記浮標；以及儲存波浪及水流數據的辦事處伺服器。 2021年颱風吹襲時，該實時數據傳送發生故障。根據供應商回覆，海面氣泡阻礙浮標內調制解調器的聲學數據接收。另外，浮標內調制解調器的線路或調制解調器本身被颱風破壞，導致實時監測系統故障。 我們渴望得到一個解決方案，令實時波浪監測可於颱風吹襲時正常運作。","challenges_sc":"部门在香港东部水域设立实时波浪监测站，作为试验。该实时波浪监测站由三个主要部件组成，包括设置于海床，用于测量波浪及水流数据的声学多普勒流速剖面仪；带有调制解调器，用于传送波浪及水流数据的特殊标记浮标；以及储存波浪及水流数据的办事处伺服器。 2021年台风吹袭时，该实时数据传送发生故障。根据供应商回覆，海面气泡阻碍浮标内调制解调器的声学数据接收。另外，浮标内调制解调器的线路或调制解调器本身被台风破坏，导致实时监测系统故障。 我们渴望得到一个解决方案，令实时波浪监测可于台风吹袭时正常运作。","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0121","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0121","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0121"},{"title_en":"IoT Monitoring for Asset and Facility Management","title_tc":"用於資產和設施管理的物聯網監控","title_sc":"用于资产和设施管理的物联网监控","challenges_en":"Explore IoT monitoring solutions the following applications: - Real-time remote monitoring - Analyse “what-if” scenarios on one platform - Identify the impact of changes in productivity system - Predictive maintenance - Asset placement function","challenges_tc":"探索以下應用的物聯網監控解決方案： - 實時遠程監控 - 在一個平台上分析“假設”場景 - 確定生產力系統變化的影響 - 預測性維護 - 資產配置功能","challenges_sc":"探索以下应用的物联网监控解决方案： - 实时远程监控 - 在一个平台上分析“假设”场景 - 确定生产力系统变化的影响 - 预测性维护 - 资产配置功能","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0123","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0123","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0123"},{"title_en":"Patrol Robot in Restricted Area","title_tc":"禁區巡邏機器人","title_sc":"禁区巡逻机器人","challenges_en":"Explore Patrol Robot solutions for navigating in the restricted areas (for example data hall) with automatic doors","challenges_tc":"探索用於在帶有自動門的限制區域（例如數據大廳）中自動導航的巡邏機器人解決方案","challenges_sc":"探索用于在带有自动门的限制区域（例如数据大厅）中自动导航的巡逻机器人解决方案","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0124","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0124","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0124"},{"title_en":"Smart Glasses for Operators’ Use","title_tc":"供操作員使用的智慧眼鏡","title_sc":"供操作员使用的智慧眼镜","challenges_en":"Explore 5G Smart Glasses solutions for operators’ use: - Real-time collaboration between operators in Data Hall and supervisors in Command Centre - Easy access to operational manuals for operators - Free both hands to carry on with the work - Able to expand to use with AR applications","challenges_tc":"探索供操作員使用的 5G 智慧眼镜解決方案： - 數據大廳操作員與指揮中心主管之間的實時協作 - 操作員可輕鬆訪問操作手冊 - 騰出雙手繼續工作 - 能夠擴展與增強現實應用程序一起使用","challenges_sc":"探索供操作员使用的 5G 智慧眼镜解决方案： - 数据大厅操作员与指挥中心主管之间的实时协作 - 操作员可轻松访问操作手册 - 腾出双手继续工作 - 能够扩展与增强现实应用程序一起使用","outcomes_en":"","outcomes_tc":"","outcomes_sc":"","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0122","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0122","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0122"},{"title_en":"Management of IT equipment in offices","title_tc":"辦公室資訊科技設備的管理","title_sc":"办公室资讯科技设备的管理","challenges_en":"Currently, there are various types of IT equipment resided in different offices. As the number of IT equipment increases, item tracking and locating becomes difficult. Automated solution is needed for better inventory management of IT equipment.","challenges_tc":"目前，在不同的辦公室裏放置有各種類型的IT設備。隨著IT設備數量的增加，物品跟踪和定位變得困難。需要自動化解決方案以對IT設備進行更好的庫存管理。","challenges_sc":"目前，在不同的办公室里放置有各种类型的IT设备。随著IT设备数量的增加，物品跟踪和定位变得困难。需要自动化解决方案以对IT设备进行更好的库存管理。","outcomes_en":"The system will allow the department to identify the user\/borrower of an equipment and to keep track of all equipment movement. The staff will be able to perform fast stocktaking by using a portable RFID reader to locate all equipment resided in the offices.","outcomes_tc":"系統能夠讓部門識別設備的使用者\/借用者，並追踪設備的去向。工作人員能夠使用便攜式無線射頻識別閱讀器來定位辦公室中的所有設備，從而進行快速盤點。","outcomes_sc":"系统能够让部门识别设备的使用者\/借用者，并追踪设备的去向。工作人员能够使用便携式无线射频识别阅读器来定位办公室中的所有设备，从而进行快速盘点。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0118","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0118","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0118"},{"title_en":"A solution to improve the efficiency in handling flood reports and enhance the auto-detection of flooding in rural areas","title_tc":"提高處理水浸報告效率及加強自動偵測鄉郊地方水浸的解決方案","title_sc":"提高处理水浸报告效率及加强自动侦测乡郊地方水浸的解决方案","challenges_en":"During rainy seasons, Hong Kong will, more often suffer the impact of the inclement weather such as prolonged heavy rains and typhoons. The risk of flooding due to the prolonged heavy rains, the risks of flooding in both urban and rural areas, especially in low-lying areas, cannot be excluded. Therefore, relevant government departments have been taking multi-pronged measures to strengthen flood management with a view to reducing the risk of flooding. To strengthen the monitoring of real time water level of watercourses in rural area, this department plans to deploy ultrasonic water level sensors and surveillance cameras to monitor the flooding conditions round-the-clock at about 20 locations of flood prone villages and low-lying areas. The water level sensors will connect to the Government Wide IoT Network (GWIN) through the long range (LoRa) gateway and real time video will be transmitted to department’s monitoring system directly through surveillance cameras. The images captured by the surveillance cameras together with the data transmitted by the water level sensors at regular intervals (i.e. every 10 minutes) will be kept at the department’s database automatically. When the reading of a water level sensor exceeds its pre-defined threshold, alert emails will be sent by the monitoring system to the staff concerned automatically, and the staff will access the surveillance camera remotely through the monitoring system to check the actual flooding situation of the concerned location. Staff gauges will also be installed at each location to provide reference of flooding situation which can be viewed through the surveillance cameras. Workflow Automation The project aims to automate the workflow in order to expedite the handling of flood reports. When the reading of water level sensor exceeds its pre-defined threshold and an alert email from the monitoring system is received, corresponding image(s) captured by the surveillance camera system should be retrieved automatically from the department’s monitoring system \/ database and sent through emails to the staff concerned for follow up actions immediately. Furthermore, it is proposed to develop a new mobile app for showing the monitoring results and displaying the relevant information to the mobile app users through their mobile devices. Flood Detection based on AI System Apart from the alerts triggered by water level sensors, the surveillance camera system should also monitor the water levels continuously. In the long run, AI model should be developed to provide 24x7 real-time flood detection at selected locations through the surveillance camera system by using cost effective, sustainable and low privacy impact technologies. Alert emails as well as notifications from the mobile app for necessary information such as affected location, date and time recorded as well as the captured image(s) when flooding is detected by the AI system should be sent to the staff concerned for immediate follow up. As the surveillance camera system is newly installed in each of the selected location, no previous images and videos of flooding could be provided at this stage.","challenges_tc":"在雨季期間，香港不時受到持續暴雨和颱風等惡劣天氣的威脅。在持續暴雨下，有關在市區及鄉郊地方，特別在低窪地帶的水浸風險並未能排除。因此，政府相關部門一直採取多管齊下的措施，加強防洪管理的工作，以降低水浸風險。 為加強監察鄉郊地方水道的實時水位情況，部門計劃在約20個較易發生水浸或低窪的鄉村地方安裝水位傳感器及監察攝影機，全天候監察水浸情況。水位傳感器會通過低功耗和專用的遠程（LoRa）網絡連接至政府物聯網(GWIN)，而實時影像則會從監察攝影機直接傳送至部門的監察平台。監察平台會定時將影像 (每10分鐘一次)及水位傳感器定時收集的數據(每10分鐘一次)，儲存到部門的數據庫。當水位傳感器的數據超越預設的數值時，監察系統會自動發送電郵至有關職員，該職員可透過監察攝影機遙距查看當時的水浸情況。每個監察地點亦將會安裝水尺，職員能夠透過監察攝影機參考有關情況。 工序自動化 此項目是希望將工序自動化以加快處理水浸報告。當水位傳感器數據超越預設數值及收到監察系統透過電郵發送警報時，部門監察平台會自動把相關監察攝影機的實時影像透過電郵發送至有關職員作即時跟進。此外，部門建議開發一個新的流動應用程式，用於顯示監測結果，並通過流動通訊設備向相關流動應用程式用戶顯示相關信息。 人工智能系統偵測水浸 除了由水位傳感器發出的警報外，監察攝影機系統亦不斷監察水位。長遠而言，希望能夠開發人工智能模型，透過監察影像系統提供24x7實時偵測。當人工智能系統通過使用一些具有成本效益、可持續和低私隱影響的技術偵測到有水浸時，系統會自動發送電郵警報及經流動應用程式提供所需資料包括位置、日期及時間、以及相關影像等給有關職員跟進。由於監察攝影機是新安裝在每個選定的位置，因此部門暫時未能提供有關早前的影像及視頻。","challenges_sc":"在雨季期间，香港不时受到持续暴雨和台风等恶劣天气的威胁。在持续暴雨下，有关在市区及乡郊地方，特别在低洼地带的水浸风险并未能排除。因此，政府相关部门一直采取多管齐下的措施，加强防洪管理的工作，以降低水浸风险。 为加强监察乡郊地方水道的实时水位情况，部门计划在约20个较易发生水浸或低洼的乡村地方安装水位传感器及监察摄影机，全天候监察水浸情况。水位传感器会通过低功耗和专用的远程（LoRa）网络连接至政府物联网(GWIN)，而实时影像则会从监察摄影机直接传送至部门的监察平台。监察平台会定时将影像 (每10分钟一次)及水位传感器定时收集的数据(每10分钟一次)，储存到部门的数据库。当水位传感器的数据超越预设的数值时，监察系统会自动发送电邮至有关职员，该职员可透过监察摄影机遥距查看当时的水浸情况。每个监察地点亦将会安装水尺，职员能够透过监察摄影机参考有关情况。 工序自动化 此项目是希望将工序自动化以加快处理水浸报告。当水位传感器数据超越预设数值及收到监察系统透过电邮发送警报时，部门监察平台会自动把相关监察摄影机的实时影像透过电邮发送至有关职员作即时跟进。此外，部门建议开发一个新的流动应用程式，用于显示监测结果，并通过流动通讯设备向相关流动应用程式用户显示相关信息。 人工智能系统侦测水浸 除了由水位传感器发出的警报外，监察摄影机系统亦不断监察水位。长远而言，希望能够开发人工智能模型，透过监察影像系统提供24x7实时侦测。当人工智能系统通过使用一些具有成本效益、可持续和低私隐影响的技术侦测到有水浸时，系统会自动发送电邮警报及经流动应用程式提供所需资料包括位置、日期及时间、以及相关影像等给有关职员跟进。由于监察摄影机是新安装在每个选定的位置，因此部门暂时未能提供有关早前的影像及视频。","outcomes_en":"Corresponding images will be provided to the staff concerned automatically by emails and a new mobile app for their immediate follow up actions when an alert from the water level sensors is received. Besides, 24x7 real-time flood detection through the surveillance camera system and email alerts and notifications generated by mobile app will also be provided by the AI system.","outcomes_tc":"當收到水位傳感器發出警報後，系統需自動經電郵及新的流動應用程式向有關職員傳送相關影像作即時跟進。除此之外，人工智能系統亦會24x7運作即時以監察影像系統偵測水浸，並經電郵及流動應用程式向相關職員發出警報。","outcomes_sc":"当收到水位传感器发出警报后，系统需自动经电邮及新的流动应用程式向有关职员传送相关影像作即时跟进。除此之外，人工智能系统亦会24x7运作即时以监察影像系统侦测水浸，并经电邮及流动应用程式向相关职员发出警报。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0117","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0117","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0117"},{"title_en":"Setting up Unmanned Aircraft System (UAS) for Emergency Services","title_tc":"建立救援服務的無人機系統","title_sc":"建立救援服务的无人机系统","challenges_en":"Unmanned Aircraft System (UAS) has been widely used in firefighting, incident planning and rescue operations in the world. It is proposed to set up UAS including drones with accessories, live-video streaming system and back-end image processing hardware and software as a total solution for improving the emergency operational efficiency and public safety.","challenges_tc":"無人機系統（UAS）已在世界各地被廣泛應用於消防救火、事故應急預案和救援行動。建議建立一個包括無人機及其配件、現場視頻直播系統和後端圖像處理軟件及硬件的無人機系統，作為提升緊急救援行動效率及公共安全的整體解決方案。","challenges_sc":"无人机系统（UAS）已在世界各地被广泛应用于消防救火、事故应急预案和救援行动。建议建立一个包括无人机及其配件、现场视频直播系统和后端图像处理软件及硬件的无人机系统，作为提升紧急救援行动效率及公共安全的整体解决方案。","outcomes_en":"On adoption of the latest drone and associated technologies to improve operational efficiency for search and rescue operations, it is proposed to make use of new surveying grade drones with relevant accessories, optical and heat sensors, air-dropping system, tethered system, live video dissemination system, upgrading the hardware and software for modelling of incident site and post-incident analysis.","outcomes_tc":"就採用最新無人機及相關技術以提高搜救行動的效率方面，建議採用達測量等級的新型無人機、附設其相關配件、光學傳感器和熱傳感器、空投系統、系留系統、視頻直播推廣系統，以及將用於模擬事故現場和事後分析的相關硬件和軟件進行升級。","outcomes_sc":"就采用最新无人机及相关技术以提高搜救行动的效率方面，建议采用达测量等级的新型无人机、附设其相关配件、光学传感器和热传感器、空投系统、系留系统、视频直播推广系统，以及将用于模拟事故现场和事后分析的相关硬件和软件进行升级。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0116","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0116","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0116"},{"title_en":"Robotics-enabled Public Services on Toilet Bowl Cleaning Application","title_tc":"運用機械人技術執行及提升清潔厠所馬桶的智能公共服務","title_sc":"运用机械人技术执行及提升清洁厕所马桶的智能公共服务","challenges_en":"To make use of easily manipulated robotic tools to help them clean the hardest and the most time-consuming job in toilet bowls and leave them more rest time or other cleansing work if such bowl cleaning system can perform task automatically even during their meal break.","challenges_tc":"利用易於操作的機械人工具來幫助清潔工人進行最辛苦和最耗時的清潔馬桶工作。如機械人能夠在清潔工人用餐或休息時間內自動執行清潔任務，便可讓工人有更多休息時間或騰出更多時間進行其他清潔工作。","challenges_sc":"利用易于操作的机械人工具来帮助清洁工人进行最辛苦和最耗时的清洁马桶工作。如机械人能够在清洁工人用餐或休息时间内自动执行清洁任务，便可让工人有更多休息时间或腾出更多时间进行其他清洁工作。","outcomes_en":"The design of automatic toilet bowl cleaning system can make the cleaning of bowls in an enclosed space for cleaning, disinfect and remove residues remained in inner walls of toilet bowls to avoid fecal-borne bacterial transfer through the prototype of contact-type robot movable station, with necessary imaging-based inspection, analysis algorithm, water and detergent sprayers, pressure control, safety devices and indication panels.","outcomes_tc":"自動馬桶清洗系統的設計，是可以在封閉的空間內清洗馬桶，進行清潔、消毒和去除殘留在馬桶內側的污垢，通過具有所需的影像檢查、分析算法、水和洗滌劑噴霧器、壓力控制、安全裝置和指示面板的接觸式機械人可移動基站，在進行清潔工作時便可避免糞便傳播細菌。","outcomes_sc":"自动马桶清洗系统的设计，是可以在封闭的空间内清洗马桶，进行清洁、消毒和去除残留在马桶内侧的污垢，通过具有所需的影像检查、分析算法、水和洗涤剂喷雾器、压力控制、安全装置和指示面板的接触式机械人可移动基站，在进行清洁工作时便可避免粪便传播细菌。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0115","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0115","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0115"},{"title_en":"Robotic Steam Boiler Tube Cleaning & Inspection System","title_tc":"蒸氣鍋爐火管自動清潔及檢查系統","title_sc":"蒸气锅炉火管自动清洁及检查系统","challenges_en":"The heart of the sterilization process is the steam boiler system. To uphold the performance of the steam boiler, regular cleaning of fire tubes is necessary to remove deposits build-up thereby enhancing heat transfer and reducing fuel consumption as well as preventing metal surface from corrosion. The existing cleaning procedure involves considerable manual handling operations potentially leading to repetitive muscle strain injury and dust inhalation. In addition, the health condition of the fire tube could not be validated readily.","challenges_tc":"蒸汽鍋爐系統是消毒程序的關鍵。為保持鍋爐效能，需要定期清除火管內的沉積物，以提升傳熱效能和減省燃料消耗，並防止金屬表面腐蝕。現有的清潔程序涉及大量人手操作，可能會導致重複性肌肉勞損和有吸入灰塵的潛在風險。此外，火管健康狀況都難以驗證。","challenges_sc":"蒸汽锅炉系统是消毒程序的关键。为保持锅炉效能，需要定期清除火管内的沉积物，以提升传热效能和减省燃料消耗，并防止金属表面腐蚀。现有的清洁程序涉及大量人手操作，可能会导致重复性肌肉劳损和有吸入灰尘的潜在风险。此外，火管健康状况都难以验证。","outcomes_en":"It is expected to develop an innovative technology to automate the cleaning and inspection of steam boilers' fire tubes. It will automate the manual tasks using collaborative robotic arm, pneumatic cleaning brush, remote field testing probe and computer vision and A.I. pattern recognition for positioning and health assessment with a view to achieving predictive maintenance.","outcomes_tc":"期望能夠開發一種創新技術，將蒸汽鍋爐火管的清潔和檢測工作全自動一體化，利用協作機械臂配合電腦視覺和人工智能模式識別，為氣動清潔刷和無線射頻檢測器定位及評估火管的健康狀況，以準確制訂預測性維護方案。","outcomes_sc":"期望能够开发一种创新技术，将蒸汽锅炉火管的清洁和检测工作全自动一体化，利用协作机械臂配合电脑视觉和人工智能模式识别，为气动清洁刷和无线射频检测器定位及评估火管的健康状况，以准确制订预测性维护方案。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0114","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0114","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0114"},{"title_en":"Robotic cleaning and disinfection system with video analytics and robotic arm","title_tc":"具視頻分析和機械臂的清潔消毒機械人","title_sc":"具视频分析和机械臂的清洁消毒机械人","challenges_en":"To reduce cleaning and disinfection tasks by hand or operator-controlled machines which generates unpredictable splash and imposes potential health risks, there is a need to develop an autonomous robot that can automatically detect the location of dirty regions without manual training in the targeted areas and operate in narrow corridors for both floor and vertical wall cleaning.","challenges_tc":"為減少人手或操作員控制的機器進行清潔和消毒任務時產生的不可預知的飛濺及帶來的健康潛在風險，需要開發一種無需人工培訓即可自動檢測污跡的位置，並能在狹窄的走廊中進行地板和垂直牆壁清潔的自主機械人。","challenges_sc":"为减少人手或操作员控制的机器进行清洁和消毒任务时产生的不可预知的飞溅及带来的健康潜在风险，需要开发一种无需人工培训即可自动检测污迹的位置，并能在狭窄的走廊中进行地板和垂直墙壁清洁的自主机械人。","outcomes_en":"A multi-function cleaning and disinfection robotic system can be integrated with video analytics to perform the autonomous cleaning and disinfection works. Video analytics can help identify target dirty regions on different surfaces and camera allows operator to monitor the cleaning process distantly without getting close to infected or dirty areas.","outcomes_tc":"多功能清潔消毒機械人系統可結合影像分析，以執行自主清潔和消毒工作。影像分析可以幫助識別不同表面上的污跡目標範圍，操作員可通過攝像頭遠程監控清潔過程，而無需靠近感染或者污跡區域。","outcomes_sc":"多功能清洁消毒机械人系统可结合影像分析，以执行自主清洁和消毒工作。影像分析可以帮助识别不同表面上的污迹目标范围，操作员可通过摄像头远程监控清洁过程，而无需靠近感染或者污迹区域。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0113","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0113","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0113"},{"title_en":"Intelligent Traffic Enforcement Robot","title_tc":"智能交通執法機械人","title_sc":"智能交通执法机械人","challenges_en":"The use of robot can replace the taking of video of moving traffic offences at scene round the clock at traffic congestion\/accident blackspots.","challenges_tc":"機械人可以在交通擠塞／意外黑點替代長時間攝錄工作，二十四小時打擊交通行車罪行。","challenges_sc":"机械人可以在交通挤塞／意外黑点替代长时间摄录工作，二十四小时打击交通行车罪行。","outcomes_en":"The robot will enhance the efficiency and effectiveness in traffic enforcement, and save cost in public service delivery.","outcomes_tc":"有關機械人可提高交通執法的效率和效能，還可大大節省提供公共服務的成本。","outcomes_sc":"有关机械人可提高交通执法的效率和效能，还可大大节省提供公共服务的成本。","url_en":"https:\/\/www.smartlab.gov.hk\/en\/service-needs\/n-0112","url_tc":"https:\/\/www.smartlab.gov.hk\/tc\/service-needs\/n-0112","url_sc":"https:\/\/www.smartlab.gov.hk\/sc\/service-needs\/n-0112"}]}